WinMe reboots minutes after dialup connection is established

Discussion in 'Windows Networking' started by Serban Andrei Dumitrescu, Jul 2, 2004.

  1. Hi folks,

    please help me with the following problem. Any input will be greatly
    appreciated!

    Here's the story:

    A friend running Windows Me (at home) asked me for help. Since about two
    weeks ago Windows starting crashing a few minutes after establishing a
    dialup connection. It would reboot the PC spontaniously, without warning,
    1 to 8 minutes (these are the values I found out after reproducing the
    error a few dozen times; mean time about 3 minutes) after dialing in and
    establishing (successfully) an internet connection.

    What I tried:

    - checked filesystem for errors (scandisk, norton disk doctor 2002)
    - checked for registry and other windows errors (norton windoctor 2002),
    repaired everything after choosing a suitable solution for each, one by
    one
    - upgraded Internet Explorer (only browser they use) from 5.5 to 6 SP1
    - installed all available patches from the windowsupdate site
    - tried other connections (to other ISPs) - same
    - defragmented disk
    - browser doesn't have to be running for the error to occur; just being
    connected to the internet will trigger it after a few minutes
    - this error never occurs when not connected to the net (even if Internet
    Explorer is started), but every time after dialing in

    After spending some three hours doing all of the above I reached the end
    of my tether and threw the towel. I haven't got much experience with Win
    Me, since I use only Win2000 both at home and at work.

    I also browsed the internet for similar reports and possible solution to
    this problem, but haven't found anything similar (yet). I suppose this is
    only one of thousands of situations when Windows (esp. 9x / Me) just
    crashes without apparent reason.

    Please post your comments & ideas on this since my friend is already quite
    desperate and the only other thing I can think of is to wipe and install
    something more stable like Win2K, reinstalling all the software etc. which
    would be a dog's work...

    Thanks very much,

    Andrei

    P.S. Sorry for crossposting - wasn't sure which group was best suited for
    my problem...
     
    Serban Andrei Dumitrescu, Jul 2, 2004
    #1
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  2. Serban Andrei Dumitrescu

    Dick Kistler Guest

    Having everything up to date is a good start, but usually doesn't help.

    In no particular order:

    Look here: http://jayne.rockdalenet.com/freqdis.htm

    Talk to ISP.

    Possibly reinstalling Dial Up Networking.

    Potential virus. Also spyware. I would check this first.

    Antivirus program or firewall program may cause disconnects.

    Modem driver may be corrupted or just old.

    Any info in BSOD? Search on that error if it contains any info.

    Arbitrary BSOD's or reboots in my experience can also be caused by bad or
    overloaded power supply and loose cables.

    I also have cards that have to be reseated periodically.

    Could be some kind of modem hardware problem. Try another modem if possible.

    When was the last dust/dirt cleanout.

    Examine each step the signal has to go through. You are lucky that the
    problem is reproducible.

    Also look at what happened just before the problem started.

    Hope this helps.

    Dick Kistler
     
    Dick Kistler, Jul 2, 2004
    #2
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  3. Thank you for your suggestions. I forgot to mention I checked (and
    double-checked, using another program) for viruses, worms, dialers and the
    like (none found). There isn't any message on the BSOD, simply because
    there's no BSOD - the computer just reboots without warning. Apart from
    that, I agree that it could as well be a hardware problem - hard to locate
    though. Reseat every card and a thorough cleaning should probably be done
    next...
    Thanks again,
    Andrei
     
    Serban Andrei Dumitrescu, Jul 2, 2004
    #3
  4. Serban Andrei Dumitrescu

    Dick Kistler Guest

    Got this off www.boodisk.com to disable the automatic reboot. Maybe it will
    work for you.

    Right click on My Computer, select Properties and then the Advanced tab.
    Click on Settings under 'Startup and Recovery' and then uncheck
    'Automatically restart'. Next time your PC tries to restart you see a Blue
    Screen [with a stop or error message which you can use to research your
    problem.]

    Dick
     
    Dick Kistler, Jul 2, 2004
    #4
  5. Serban Andrei Dumitrescu

    Noel Paton Guest

    That's only for XP - ME has no such switch.


    --
    Noel Paton (MS-MVP 2002-2004, Win9x)

    Nil Carborundum Illegitemi
    http://www.btinternet.com/~winnoel/millsrpch.htm

    Please read http://dts-l.org/goodpost.htm on how to post messages to NG's
    or
    http://www.microsoft.com/presspass/features/2001/Mar01/Mar27pmvp.asp

     
    Noel Paton, Jul 2, 2004
    #5
  6. Serban Andrei Dumitrescu

    Rick T Guest

    Firewall... get one.

    www.zonelabs.com

    If you have a USB modem (that takes power from the USB port), it might
    be drawing more current than your MB is built to supply.


    Rick
     
    Rick T, Jul 3, 2004
    #6
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