Virgin Media's lack of joined up thinking

Discussion in 'Broadband' started by Adam, Nov 28, 2007.

  1. Adam

    Adam Guest

    Cancelled my broadband in late October, got a letter telling me my
    notice period is 30 days so they would cut me off towards the end of
    November. Been using my new ADSL service since the middle of that period
    with email forward to a new address. Yesterday discovered that because
    Virgin Media cancelled my email address as immediately as they cut off
    the broadband, I did not receive notification that they intended to bill
    me for another month and the first thing I know about it is when the
    money is taken from my account! Muppets

    Adam, Nov 28, 2007
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  2. Adam

    Eeyore Guest

    That's why they like you to have a direct debit set up with them. They NEVER
    undercharge. I reckon they treat the direct debit mandate as a kind of flexible
    loan arrangement.

    Eeyore, Nov 28, 2007
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