VIRGIN MEDIA (EX NTL) CHARGING FOR SERVICES NEVER REQUESTED

Discussion in 'Broadband' started by graham.kettles, Mar 19, 2007.

  1. I wish to alert all to check their accounts from Virgim Media - I
    queried two charges on my bill with them today for television and
    telephone. They immediately said they were errors and would be
    removed. Interestingly, one was for a "Call Waiting" telephone service
    where the phone buzzs if engaged and another caller is trying to
    connect. When I demanded to know how a service I never asked for
    appeared on my invoice the Manager I spoke to (Gaynor) clearly knew
    there was a problem across Virgin in billing customers who had never
    asked for this service.
    Maybe there are thousands of customers out there who need to be
    alerted to this as the Virgin Bills are the most confusing I have ever
    seen and many people may not pick up this illegal charge.
    Also, imterestingly the Virgin manager referred to their Auditors
    being involved ?

    Many thanks

    Graham
     
    graham.kettles, Mar 19, 2007
    #1
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  2. graham.kettles

    clavox Guest

    It has been my experience that NTL/Telewest billing was total crap
    like their services before Branston ever became involved and why he
    should get involved with a pig in a poke company like the Telewest
    group I will never know .
    I noticed that Verginmedia had two girls sat outside the door of my
    local Morrison store earlier this afternoon freezing their tits of and
    no one entering or leaving was taking any notice of them .But is it
    any wonder no one wants to know around these parts when they have
    resorted to capping peoples broadband accounts here without even
    letting on they where so doing .
     
    clavox, Mar 19, 2007
    #2
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  3. graham.kettles

    Eeyore Guest

    Tell me about this capping.

    Graham
     
    Eeyore, Mar 19, 2007
    #3
  4. graham.kettles

    Gonz Guest

    Do you think they're stickin the charge on intentionally, hopin you
    don't notice?
    Make up the money they've lost lately?

    Hmmmm
     
    Gonz, Mar 19, 2007
    #4
  5. graham.kettles

    Gonz Guest

    He means throttling.
     
    Gonz, Mar 19, 2007
    #5
  6. graham.kettles

    clavox Guest

    Different words same meaning more or less .
     
    clavox, Mar 19, 2007
    #6
  7. graham.kettles

    Gonz Guest

    But if you use the word they don't use, then Alex will just say "we're
    not capping"
    But because you use the word they do use, he won't say anything.
     
    Gonz, Mar 19, 2007
    #7
  8. graham.kettles

    clavox Guest

    Ok made a mistake try throttling but they never informed us they where
    doing this and swore that it was not happing until " The Register"
    exposed them .
    BT are a lot of things but their staff are not liers unlike the staff
    at the former Blueyonder .
     
    clavox, Mar 19, 2007
    #8
  9. graham.kettles

    m Guest

    Correct me if I'm wrong but I understand 'capping' to mean where one is
    cut off completely and 'throttling' where speed is restricted.
    Plusnet admit to 'throttling' after a certain download amount and do it
    variably on type of traffic and only at peak times.
    Virgin don't admit to anything until you breach their (unpublished) limits.
    My mate has just been sent a second letter that suggests that anything
    over 40G on Virgin is considered unacceptable and that failing to reduce
    this or certainly using anything very much more, will result in them
    'helping' you to move elsewhere!!!!!!!!!!!!!!

    ISPs are going to have to face up to the fact that with all the online
    services (like Skype and Utube) useage is going to increase.

    Some even have the nerve (Virgin? BT?) to advertise download video
    services without pointing out the data that will be consumed will
    rapidly exceed their (hidden) limits.

    I forsee a big crash coming!!

    Mike
     
    m, Mar 19, 2007
    #9
  10. graham.kettles

    Eeyore Guest

    Ok tell me about the throttling.

    Do you have a link to that ?

    Hmmmm....... I could elaborate.

    Graham
     
    Eeyore, Mar 19, 2007
    #10
  11. graham.kettles

    clavox Guest

    Nope I removed all traces of Blueyonder when I left pity I could not
    wipe my mind in the same way also but I never forgive or forget any
    company that does me some wrong just like I have never forgiven
    Sipgate for cutting their VOIP phone service for three days while they
    went of on a boozing weekend .
     
    clavox, Mar 19, 2007
    #11
  12. graham.kettles

    Eeyore Guest

    What exactly happened ? Were you a very heavy user for example ? Lots of p2p or
    whatever ?

    Graham
     
    Eeyore, Mar 19, 2007
    #12
  13. graham.kettles

    clavox Guest

    Correct and I see nothing wrong with any ISP doing this PROVIDING the
    customer knows before he joins the service that this would happen.In
    the case of Blueyonder customers in the Northwest of England we didn't
    know it was happening although I and others around here suspected
    something was happening during evening time having noticed speeds
    effectively being cut in half .And to make matters worse when a senor
    member of BY's staff was asked if in fact speeds where being
    deliberately cut the answer was a definite NO in effect he lied on
    behalf of the company which in my book is not allowed and why I am now
    with BT .
    And when it does I hope it is Virgin media that hits the ground FIRST
    they deserve it .
     
    clavox, Mar 19, 2007
    #13
  14. graham.kettles

    clavox Guest

    Come around 4 PM each day the speed dropped by half until midnight or
    after their tech support checked the set up and said nothing wrong but
    never mentioned about the throttling that was taking place around here
    until, after the register exposed the fact. I actually think not many
    people within blueyonder knew about it going on but I and others are
    convinced that Alex Brown know but kept it quiet .
    Just the opposite very little downloading took place over and above
    Microsoft updates we did have a mail server running on the connection
    which attracted very little traffic browsing usage was less than three
    hours a day in total like it is now and P2P usage maybe an hour a
    fortnight maybe sometimes a lot less like it is now .In fact I was on
    the verge of dropping the connection down to 2Mb when their lying was
    exposed so I dropped them completely and never looked back .
     
    clavox, Mar 19, 2007
    #14
  15. graham.kettles

    kraftee Guest

    There's a lot of that around, I know a ISP who shut down their usenet
    servers, over a weekend, so to go & have a lan party....
     
    kraftee, Mar 19, 2007
    #15
  16. graham.kettles

    clavox Guest

    They didn't deliberately shut it down problem was it fell down and
    they left no one around to pick it up :))) .
     
    clavox, Mar 20, 2007
    #16
  17. graham.kettles

    Trevor Guest

    Tiscali is the same - they lie about "unlimited use" when the product sold
    is clearly not unlimited. Their system can't cope so at the moment news
    servers (text groups) are blocked between 6pm and 11pm each night, peer2peer
    ports are blocked from 5pm to 11-30pm and they even count unsolicited
    traffic in the "unlimited" limited use of 30GB per month. That is ALL
    traffic to and from the PC whether it is wanted or not. It's not just
    downloaded data.
    ISPs lie and use various words and references to policies or clauses to
    avoid prosecution and/or legal action from customers due to false
    advertising.

    It is about time ISPs stopped getting away with the false advertising. Does
    anyone fancy a group legal action against ISPs on a no win no fee basis?
     
    Trevor, Mar 20, 2007
    #17
  18. graham.kettles

    Trevor Guest

    It was to probably boost their revenue by people calling the help lines. I
    know one ISP that used to introduce the odd fault to make some money.
    People used to be kept on hold.
     
    Trevor, Mar 20, 2007
    #18
  19. graham.kettles

    clavox Guest

    I would not go near Tiscali if I was paid having had experience of a
    company which they had grown up out of so to speak . A company called
    Localtel I forget the name of the ISP which Localtel also operated
    both where crap. Another company took them over or they changed the
    name but still suffered from the same disease and then Tiscali was
    born which apparently is suffering from the same disease .
     
    clavox, Mar 20, 2007
    #19
  20. graham.kettles

    clavox Guest

    No chance Trevor Sipgate did not have any help lines they didn't have
    any help to answer the help lines if they did have any :)) what makes
    matters worse they still do not have a contact number yet one bloke
    seems to think the sun shines out of their German arseholes .
     
    clavox, Mar 20, 2007
    #20
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