Discussion in 'Broadband' started by graham.kettles, Mar 19, 2007.

  1. I wish to alert all to check their accounts from Virgim Media - I
    queried two charges on my bill with them today for television and
    telephone. They immediately said they were errors and would be
    removed. Interestingly, one was for a "Call Waiting" telephone service
    where the phone buzzs if engaged and another caller is trying to
    connect. When I demanded to know how a service I never asked for
    appeared on my invoice the Manager I spoke to (Gaynor) clearly knew
    there was a problem across Virgin in billing customers who had never
    asked for this service.
    Maybe there are thousands of customers out there who need to be
    alerted to this as the Virgin Bills are the most confusing I have ever
    seen and many people may not pick up this illegal charge.
    Also, imterestingly the Virgin manager referred to their Auditors
    being involved ?

    Many thanks
    graham.kettles, Mar 19, 2007
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