Virgin broadband - false claims on TV

Discussion in 'Broadband' started by Mal, Feb 9, 2007.

  1. Mal

    Mal Guest

    Virgin are currently running TV adverts which are false and misleading.
    They claim that they offer UNLIMITED use. This is not correct as they only
    allow a specified amount of data per month. This includes everything, from
    data sent and received, also all acknowledgements, page refreshes, email and
    news. It also includes unsolicited traffic, port scanning and pings.

    So once again, the Advertising Standards Authority need to look at false
    claims in adverts. Virgin is expensive compared to others, is not 3 times
    faster than 8Mbps Tiscali and has a maximum data transfer to and from the PC
    of 20GB per month.

    If only Virgin would stop telling porkies.
     
    Mal, Feb 9, 2007
    #1
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  2. What did the ASA say when you filed a complaint?
     
    dave @ stejonda, Feb 9, 2007
    #2
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  3. Thus spaketh Mal:

    If you are talking about their ADSL service, then since 8th Feb they
    have switched from having a cap to unlimited subject to FUP, same as xTW
    cable broadband.
     
    {{{{{Welcome}}}}}, Feb 9, 2007
    #3
  4. Mal

    Xeonwales Guest

    Both Virgin Cable & ADSL are unliminted (subject to fair use policy).
    There is NO fixed cap on either service.

    Also, Virgin Media Cable offer Broadband @ up-to 10Mb (& Up-to 50Mb
    coming soon).

    As far as i know, the 50Mb service will be the same price as the
    current 10Mb

    Hope this helps
     
    Xeonwales, Feb 9, 2007
    #4
  5. Mal

    Meggahurtz Guest

    (& Up-to 50Mb
    Do you have hard evidence to back these claims?
     
    Meggahurtz, Feb 9, 2007
    #5
  6. You might want to check your facts - Virgin recently changed the
    structure of their offerings.
    Did you file a complaint?
     
    Mark McIntyre, Feb 10, 2007
    #6
  7. Mal

    Ivor Jones Guest

    [snip]
    The word "unlimited" means precisely that, NO limits.

    The mere existence of a "fair usage" policy *is* a cap, albeit not a fixed
    one. They can limit your usage, therefore by definition it is *not*
    UNlimited.


    Ivor
     
    Ivor Jones, Feb 10, 2007
    #7
  8. On Friday, in article
    <45ccc6c8$>
    So make the complaint.

    It looks to me that you have a reason.

    And if nobody complains, the ASA never will do anything.
     
    David G. Bell, Feb 10, 2007
    #8
  9. Mal

    Alex Brown Guest

    No - this is all speculation.

    We're intending to offer a service at some point in the future, and
    further details will be made available closer to the time.

    HTH



    Alex
     
    Alex Brown, Feb 10, 2007
    #9
  10. Mal

    Cullen Skink Guest

    ISPs have been getting away with that since the dialup days. I don't
    know how/why they can but they do.
     
    Cullen Skink, Feb 10, 2007
    #10
  11. Mal

    Mark Guest

    No he does not as its bullcrap.
     
    Mark, Feb 10, 2007
    #11
  12. Mal

    Meggahurtz Guest

    Thought as much....
     
    Meggahurtz, Feb 10, 2007
    #12
  13. Mal

    Guest Guest


    That's very interesting.

    When I called to cancel NTL broadband they persuaded me to keep it at
    £10 a month forn 10 Mb & did say there was no cap. There was also an
    indication that there was more to come later in the year.
     
    Guest, Feb 10, 2007
    #13
  14. Mal

    Edster Guest

    But is it unlimited or not, like the OP said?
     
    Edster, Feb 10, 2007
    #14
  15. In Plain English, yes, you're absolutely right and I agree with you,
    but broadband internet companies seem to be able to operate their own
    form of the English language wherein a limit is not a limit as long as
    you don't call it a limit and don't publish any actual numbers. The
    fact that the relevant numbers will sometimes be verbally quoted to
    you if you ask, even though they are not published, doesn't seem to
    alter the logic of this (if logic isn't too good a word for it).

    If the law cannot be applied in such a manner as to require an an
    advertising statement to be truthful in the way that ordinary people
    would understand it, then I guess we will just have to accept this as
    another example of technical terminology being based on ordinary
    everyday words not having their ordinary everyday meanings. Some
    limits are more limiting than others.

    Rod.
     
    Roderick Stewart, Feb 10, 2007
    #15
  16. Mal

    Eeyore Guest

    I'd use NTL for that price !

    Graham
     
    Eeyore, Feb 10, 2007
    #16
  17. Mal

    Fred Guest

    "Just as a guideline, if you download more than around 40 Gigabytes
    (GB), we'll post you a letter and send an email to ask you to reduce
    your usage. If, over time, your usage doesn't fall within this level,
    we'll call you and chat through our options which may, in extreme
    circumstances, including suspending or disconnecting your service."

    From:

    http://www.virgin.net/allyours/faqs/broadband_faqs.html#usagepolicy
     
    Fred, Feb 10, 2007
    #17
  18. Mal

    Fred Guest

    Visit:
    http://www.virgin.net/allyours/faqs/broadband_faqs.html#usagepolicy
     
    Fred, Feb 10, 2007
    #18
  19. Thats foolish. If this were true, nobody could ever use the word.
    There are limits on all services - physical, legal and technical.
    Horsefeathers. Next you'll be saying that laws which prevent you
    downloading pron, disseminating hate literature or engaging in
    botherding place unacceptable limits on you.

    Really, some people are such plonkers.
     
    Mark McIntyre, Feb 10, 2007
    #19
  20. Mal

    Ivor Jones Guest

    That may be so, but the word "unlimited" still has a precise meaning. If
    ISP's or anybody else are going to limit services, they should *not*
    market them as UNlimited.
    I didn't say that at all. I merely said unlimited means without limits.
    I have no doubt that they are, but if, as I suspect, you mean me, please
    explain why expecting someone providing a service to market it correctly
    is being a plonker. If you really do mean that, then the world has far
    more plonkers than you think.

    Ivor
     
    Ivor Jones, Feb 10, 2007
    #20
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