very slow ADSL - whose problem ?

Discussion in 'Broadband' started by Guest, Feb 22, 2005.

  1. Guest

    Guest Guest

    Dear group,

    A colleague has just self-installed a Homecall package and tells me it takes
    tens of minutes to get any web page to load. My guess is there's something
    wrong with the modem or the copper between him and the exchange whereas he
    has paid 30 quid so far to have "Technical Support" tell him he has
    "spyware" from his dialup days.

    The machine is problem free otherwise, but I will be helping him eliminate
    spyware and worm problems just in case.

    Who does he contact to have the phone connection checked ?

    Not having ADSL myself, and since the connection is so dependent on local
    circumstances, I wonder why the ISP didn't supply installation software that
    diagnoses such problems ...

    Should he demand a replacement modem or contact BT ?

    thanks ...

    Jeremy, Bristol
    Guest, Feb 22, 2005
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  2. The key here is the virus/spyware issue. Until that machine is clean -
    and that means using up to date signatures - I wouldn't bother worrying
    about copper.

    Report back when the machine has been cleaned/checked with details of
    the OS, modem, etc.
    Hiram Hackenbacker, Feb 22, 2005
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  3. Guest

    Colin Wilson Guest

    ....paid 30 quid so far to have "Technical Support" tell him he has
    I`ve got links and tips on removing spyware at

    All the files I link to are free.

    Be wary about many "anti-spyware" apps - a great many of them are not
    what they purport to be:
    Colin Wilson, Feb 22, 2005
  4. Guest

    Alastair Guest

    Well, if we are into guessing, my guess is that spyware/worm/virus is a far
    more likely cause of the problem.
    Alastair, Feb 22, 2005
  5. Guest

    Guest Guest

    OK but it must be particularly crap spyware !

    Thinking about it, I'd better also make sure his Windoze is service-packed
    and his firewall is turned on ....

    I may be back later ;-)


    Guest, Feb 22, 2005
  6. You will be as I doubt it has anything to do with spyware. Homecall
    use Tiscali datastream products. That should be enough info to
    convince you of the utter futility of "fixing" your friend's
    connection ;-)
    John Naismith, Feb 22, 2005
  7. I've seen machines curl up and die quietly in the corner from spyware
    infections. It doesn't take much and can seriously cripple your
    browsing experience if it isn't controlled.

    Get Ad-Aware, install it - patch it - run it in Safe Mode. Job's done.
    It won't cost anything to use, and could safe hours of headache to
    technical support lines. I think in this case they've been bang on the
    button with their diagnosis.
    Richard Sobey, Feb 22, 2005
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