Uswitch: Lists free Sky Broadband as best option for postcode, then Sky say they dan't supply

Discussion in 'Broadband' started by davidcookoz, Oct 21, 2006.

  1. davidcookoz

    davidcookoz Guest

    Uk.media.tv.sky, uk.tech.tv.sky

    Uswitch: Lists free Sky Broadband as best option for postcode, then Sky
    refuse to supply

    My friend went to uswitch.com to find the best value broadband for her
    area. One of the options given for her postcode was the free broadband
    from Sky available to Sky subscribers. So, following the advice of
    uswitch my girlfriend signed up for Sky's minimum package. Sky was
    installed today and we just phoned Sky to get broadband enabled.

    Sky then told us that she could not get Broadband by Sky for free, only
    broadband for £17 a month as the 'free' broadband network is not
    yet rolled out to that area.. Has anyone had this issue?

    Facts
    - uswitch.com listed free Sky Broadband as the best option for her
    area.
    - Sky said you cannot place an order for broadband until you were a
    customer.
    - Sky only said the free broadband was not available after she had
    installed her TV.

    I smell a rat here?
    1. If Sky can provide broadband for £17.99 surely they can supply it
    for free?
    2. Why does uswitch list Sky Broadband as available and then Sky say
    not?
    3. Are Sky punishing my friend because she has gone for the minimum
    package? Has anyone else been

    So the answer will be to cancel. Has anyone had this problem?

    Cheers,

    David.
     
    davidcookoz, Oct 21, 2006
    #1
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  2. They could if they wanted to make a loss.
    The £17.99 package is just BT broadband and probably costs Sky that much.
    They use it in areas where they haven't installed their own kit yet.
    The Sky connect (BT) package is but the rest are not.
    My dad is getting the base package.
    His router arrived today so they do let you have it.
    If he cancles he will probably pay more than the £17.99 they want if he goes
    elsewhere.
    They will switch him to the Sky packages when they install their equipment
    in the exchange.
    Maybe he should ask when that will be?
     
    [email protected], Oct 21, 2006
    #2
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  3. davidcookoz

    Flyer Guest

    Firstly, I assume your friend checked with $ky before ordering anything?
    not necessarily, I believe their free offering is via Easynet's LLU, not
    every exchange is unbundled though.
    So the only alternative is MaxADSL via BT foneline.
    But $ky Broadband IS available, just not the offering you were wanting.
    if you friend had bothered to check in the first instance, with $ky, before
    ordering, then maybe they wouldn't be in this mess.

    P.
     
    Flyer, Oct 21, 2006
    #3
  4. davidcookoz

    Bob Eager Guest

    The first mistake was probably using uswitch!

    They are not noted for being impartial - after all, they get a hefty
    commission.

    When I last evaluated costs for gas supply, they didn't list my chosen
    suppiler at all until I selected an esoteric set of options. Had I not
    known my supplier existed, and should be there, I'd not have found out
    from uswitch. When I did finally select them (for comparison purposes
    only, I switched myself) I got some text that was clearly designed to
    put me off, as the company concerned didn't offer commission.
     
    Bob Eager, Oct 21, 2006
    #4
  5. davidcookoz

    Steve Terry Guest

    That's right so check if your exchange has easynet LLU
    http://www.samknows.com/broadband/dsloperator.php?provider=easynet

    Uswitch are crap, they 'uggered up my gas/power switch over,

    Steve Terry
     
    Steve Terry, Oct 21, 2006
    #5
  6. davidcookoz

    Mel Guest


    When I tried Uswitch some time ago and just for a laugh I might add,
    Toucan came out top! I wouldn't touch Toucan with a bargepole.

    http://www.theregister.co.uk/2006/05/08/unlimited_broadband_ads_dishonest/

    The Sky connect 17 pound odd package looks good value for IPStream
    to me if you want or already have Sky TV.
     
    Mel, Oct 22, 2006
    #6
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