Upgrade Question for PlusNet Support

Discussion in 'Broadband' started by Sean, Feb 11, 2005.

  1. Sean

    Sean Guest

    Guys as an existing and happy customer I was going to change my service
    up to 2Mb & 4GB d/l a month as under the new options this would work out
    cheaper then my existing package. According to the FAQ I should be
    charged an addition £14.99 for a line regrade but when I went to process
    the order it came up as an additional £29.99. Can you please clarify
    what the costs etc. should be as I was unable to find anything to
    explain the £29.99

    Cheers.
     
    Sean, Feb 11, 2005
    #1
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  2. Sean

    Tx2 Guest

    Plusnet have their own user forums, you might do as well to ask there.

    FWIW, my regrade to 1meg from 512 also showed incorrectly, I raised a
    ticket, was charged the incorrect amount, but then refunded the
    difference.
     
    Tx2, Feb 11, 2005
    #2
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  3. Sean

    Tiscali Tim Guest

    In an earlier contribution to this discussion,
    If you're *saving* by doing this, I assume that you're on an uncapped
    service at the moment?

    AIUI, there's a fee for 'downgrading' from uncapped to capped, and another
    one for 'upgrading' to a higher speed.

    See the price list at
    https://portal.plus.net/support/adsl/residential_upgrades.shtml
     
    Tiscali Tim, Feb 11, 2005
    #3
  4. Sean

    Sean Guest

    On the Fri, 11 Feb 2005 14:23:10 -0000, Tiscali Tim uttered forth the
    following...
    Nope.. capped at 2Gb for a 1Mb connection and paying £23.99 where as the
    2Mb & 4Gb cap will only cost me £19.99
     
    Sean, Feb 11, 2005
    #4
  5. Company seems to have a pricing policy like no other. In any case why go faster, when before you
    know it you will be in the naught boys room with a connection to the outside world only slightly
    better than a dial up service.

    David Bradley
     
    David Bradley, Feb 11, 2005
    #5
  6. Sean

    Chris Guest

    No danger of this whatsoever. He wants Lite with 4GB/month included, not
    the Premier 'unlimited' product.
     
    Chris, Feb 12, 2005
    #6

  7. Hi,

    The reason for the £29.99 charge is because the system sees it as a
    downgrade which includes a BT regrade charge.

    If I am honest I would say wait until next week before making the change.
    One of our plans is to put all our customers on MaxDSL which will allow
    customers to connect at the maximum speed their line will allow.
     
    PlusNet Support Team, Feb 12, 2005
    #7
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