Unlike some other providers, we will never slow you down

Discussion in 'Broadband' started by David Park, Feb 16, 2013.

  1. David Park

    David Park Guest

    Received the above titled e-mail from BT this morning offering me Totally
    Unlimited Broadband if I sign up with them, have they changed?
    I could not get away fast enough years ago from with poor speeds and slowing
    down in an evening.
    Are they achieving this for new customers and is it a promise for new
    customers only and what about the rest of you who complain about BT have
    they improved?
    Regards
    David
     
    David Park, Feb 16, 2013
    #1
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  2. I couldn't give a flying one whether they've improved or not. They're
    still not forgiven for moving me to the heavy user's number during
    dial-up days, and will therefore remain on the shit list for ever.

    The fact I was using an ISDN router, and therefore making and breaking
    connection frequently, seemed to be invisible to them.
     
    Apellation Controlee, Feb 16, 2013
    #2
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  3. David Park

    Ted Guest

    BT are still very much of the "Sorry, new customers only" mentality.
    (Remember that annoying building society advert?)

    The new offer looked good, but on investigating I found that not only would the
    broadband part cost me 2 pounds a month more that it would a new customer for an
    identical connection (why?), BUT also my normal phone landline rental would
    actually INCREASE unless I paid a year in advance!

    As a perspective new customer I got one set of prices from the BT website, but when
    I looked at the prices for an existing customer upgrading, they were greater.

    This is ignoring the "6 Months free" part which existing customer don't get, and
    the fact that "free" does not mean free. You still have to pay the normal line
    connection charges.

    As it would also require a new 18 month contract, the perceived benefit of the new
    offer very quickly evaporated (especially as my local exchange can only provide "up
    to 8 meg" anyway).

    Customer loyalty means nothing to BT.
     
    Ted, Feb 16, 2013
    #3


  4. i'm sure i read on the reg that bt has abolished throttling.
     
    the dog from that film you saw, Feb 16, 2013
    #4
  5. David Park

    Woody Guest



    It means nothing to Virgin either. I have been with them since I
    was a beta tester in the old ntlworld dial-up days. I currently
    have a 10Mb feed which will later this year (allegedly) go up to
    20Mb, but if I am a new customer I will get 30Mb. The reason? My
    modem will only handle 20Mb and to go to 30Mb I need a Superhub
    which will require a 'new' 18 month contract, plus they will
    charge me for the hub and for someone to come and fit it. I
    wouldn't mind but there is so much contention on VM it can take
    an age to change a page let alone download anything later than
    about 08:00!
     
    Woody, Feb 16, 2013
    #5
  6. David Park

    Tired Guest

    David Park wrote:
    :: Received the above titled e-mail from BT this morning offering me
    :: Totally Unlimited Broadband if I sign up with them, have they
    :: changed?
    :: I could not get away fast enough years ago from with poor speeds and
    :: slowing down in an evening.
    :: Are they achieving this for new customers and is it a promise for new
    :: customers only and what about the rest of you who complain about BT
    :: have they improved?
    :: Regards
    :: David

    It's a shame their domestic service is awful.
     
    Tired, Feb 16, 2013
    #6
  7. David Park

    Nick Guest

    Do you have BT FTTC available? My Virgin cable used to be congested so I
    got FTTC with IDNET as soon as it came out. I kept my Virgin broadband
    too, a few months later contention pretty much disappeared from Virgin
    and it has outperformed my IDNET FTTC connection in terms of connection
    quality checks for over a year. So now I have dropped the FTTC.
    Competition seems to work wonders ;o)
     
    Nick, Feb 17, 2013
    #7
  8. David Park

    Woody Guest


    No, we don't live in the Harrogate town or wealthy Oatlands
    exchange. Samknows says FTTC is due this year but swine have been
    known to form aerial formations?
     
    Woody, Feb 17, 2013
    #8
  9. David Park

    bert Guest

    Meant nothing to my old ISP Demon, who I'd been with for about 15years
    or more. Charging me 25 per month 'til I asked for a MAC code then it
    suddenly dropped to £10. So I went to BT Infinity on a "new customer"
    deal for 18 mths. Been OK so far except it took 9 months and a complaint
    to OFCOM to get my free McAfee (maybe that's a plus). Still I got a
    couple of months rental rebate so that all comes off the total cost.
    When the 18 months is up I shall look for a good deal elsewhere.
    Customer loyalty as a concept is long dead in the world of ISPs and
    mobile phones.
     
    bert, Feb 17, 2013
    #9
  10. Lethargy is the only thing that keeps customers "loyal" - e.g. "I can't
    be arsed to switch, 'cos it might take up some of my valuable time which
    I could best be using on Twitter, tellin' the world wot I just had for
    breakfast, etc...
    ;-)

    George
     
    George Weston, Feb 17, 2013
    #10
  11. David Park

    David Park Guest

    "George Weston" wrote in message


    Be ( part of O2 ) look after me as a long standing customer.
    Regards
    David
     
    David Park, Feb 18, 2013
    #11
  12. David Park

    Woody Guest


    I think that is the trap. VM on a Speedtest check will always
    show somewhere near 10Mb but when you go surfing there is so much
    delay one is lead to suspect that the congestion (perhaps I
    wrongly alluded to contention in this instance) is caused by lack
    of infrastructure to meet the demand of hosting several ISPs. The
    subjective speed increase noticable when surfing at 6am compared
    with 6pm would I think tend to support this theory.
     
    Woody, Feb 19, 2013
    #12
  13. It's not an ADSL term as far as I know. I suspect all it means is that
    somebody working at Draytek has picked up an American colloquialism
    and thinks it's universally understood. I've seen it in one other
    brand of router, though I can't remember which one it was.

    What it reminds me of is the movie "Beetlejuice", though I have no way
    of knowing if that's really where they got it from. Who knows?
    Stranger things have happened.

    Rod.
     
    Roderick Stewart, Feb 19, 2013
    #13
  14. David Park

    Mark Guest

    It's probably just a normal BT lie to persuade you to join. I guess
    they hope you won't notice that it's not true. I fell for one of
    their lies once and it took me a year to get back the money they
    overcharged me. They won't be getting any business from me for a very
    long time if ever.
     
    Mark, Feb 19, 2013
    #14
  15. Or that e.g. virgin has good peering links to 'speedtest' but rubbish
    peering links to anywhere else...


    --
    Ineptocracy

    (in-ep-toc’-ra-cy) – a system of government where the least capable to
    lead are elected by the least capable of producing, and where the
    members of society least likely to sustain themselves or succeed, are
    rewarded with goods and services paid for by the confiscated wealth of a
    diminishing number of producers.
     
    The Natural Philosopher, Feb 19, 2013
    #15
  16. David Park

    Mark Carver Guest

    Safecom 401 ?

    http://img.hexus.net/v2/networking/draytek/vigor2800vg/safecom_front-big.jpg

    Which in the pursuit of finding that photo, reveals it's related to Draytek
    anyway !
     
    Mark Carver, Feb 19, 2013
    #16
  17. David Park

    Phil W Lee Guest

    I see it in Billion modem/routers.
     
    Phil W Lee, Feb 19, 2013
    #17
  18. and D-link. IIRC.

    as someone pointed out - somewhere possibly elsewhere - all these
    routers use a manufacturers chipset and core drivers that come with it,
    and documentation. If the chip manufacturers' coders called it showtime,
    it tends to persist..

    Indeed. these terms come from someone somewhere and probably reflect
    their leisure activities.

    the term for hardware peripheral ports that comprehensively fail to
    respond to commands - almost any commands - and can neither be closed
    nor opened is 'wedged'.





    --
    Ineptocracy

    (in-ep-toc’-ra-cy) – a system of government where the least capable to
    lead are elected by the least capable of producing, and where the
    members of society least likely to sustain themselves or succeed, are
    rewarded with goods and services paid for by the confiscated wealth of a
    diminishing number of producers.
     
    The Natural Philosopher, Feb 20, 2013
    #18
  19. David Park

    Andy Burns Guest

    Cisco too

    router#show dsl interface at0
    ATU-R (DS) ATU-C (US)
    Modem Status: Showtime (DMTDSL_SHOWTIME)
     
    Andy Burns, Feb 20, 2013
    #19
  20. maybe there's Virgin traffic shaping on speedtest packets then :)


    --
    Ineptocracy

    (in-ep-toc’-ra-cy) – a system of government where the least capable to
    lead are elected by the least capable of producing, and where the
    members of society least likely to sustain themselves or succeed, are
    rewarded with goods and services paid for by the confiscated wealth of a
    diminishing number of producers.
     
    The Natural Philosopher, Feb 21, 2013
    #20
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