Unbelievable - Wanadoo charging for a service I didn't ask for!

We were on Freeserve/Wanadoo AnyTime, over a year ago, before switching to
their broadband service. It seems that after migrating to PlusNet, they've
(Wanadoo) started charging us for AnyTime again. Surely I shouldn't have
expected this? Is there some clause somewhere that AnyTime re-activates as
soon as you quit their BB service?


Dave.

 

No, ring wanadoo in the first instance, then call your bank \ credit card
company and get it frozen as a disputed payment if they will let you, if its
a direct debit get it reversed. If wanadoo give you any stick, ask your
credit card company to investigate it as fruadulant.

I would give wanadoo a short period to credit it back before going to the
bank - they should respond because too many DD complaints gives them a bad
score on the DD system and can, eventually mean they won't be allowed to use
DD - I know three became very obliging when I threatned to reverse a DD.

Sam

 

Well I've started by using their web-form - the last time we called them
on a weekend it took ages to get through to a human. Will call them early
in the week, if there's no positive response to the form, then, as you
say, complain to the CC company if they don't resolve it willingly.

I doubt I could get the charge frozen as it occured a month ago, just got
the statement, of course that means it's most likely been followed by a
second charge...


Dave.

 

Christ, it's worse than I thought! I'd assumed Wanadoo began charging
again for AnyTime after we left their BB service (partly because a
"Welcome Pack" has just arrived), but it turns out they never stopped
charging when we switched to their BB service over a year ago, so they've
been charging us £27.99 *and* £14.99 for a year. That's at least £180
they've taken for a service that should have ended when we went BB.

I realise I should have picked up on this sooner, but I'm not the card
holder and the actual card holder hadn't realised what the charges should
have been. The scumbags had better be forthcoming with a refund.


Dave.

 

even so, two charges a month should have rung some alarm bells

I think they will be willing to comply - it would be a dumb fool
at their end who claims it was all legit. However, I'd very much
appreciate any contact details you might get (if from a letter or
similar) because I've previously had limited success in getting a
response concerning the delay they caused on cancelling ADSL from
one of my lines (leading to me losing the 'free setup' offer, and
at least 2 months of annoyance before they finally accepted their
mistake - they had no record of my account being active, while it
was definitely not ceased !)... Peter (reply-to mail works

 

I know, I'm a little surprised they didn't notice.

In my experience the Leeds customer service snail-mail address (detailed on
their website) does respond, but is totally useless. Same with email -
their stock response is along the lines of "For your security... blah...
Data protection... blah blah... Phone us on this national rate number..." I
will let you know if I come across any other department, though.


Dave.