Unbelievable - Wanadoo charging for a service I didn't ask for!

Discussion in 'Broadband' started by higgy, Nov 6, 2004.

  1. higgy

    higgy Guest

    We were on Freeserve/Wanadoo AnyTime, over a year ago, before switching to
    their broadband service. It seems that after migrating to PlusNet, they've
    (Wanadoo) started charging us for AnyTime again. Surely I shouldn't have
    expected this? Is there some clause somewhere that AnyTime re-activates as
    soon as you quit their BB service?

    higgy, Nov 6, 2004
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  2. higgy

    Albrow SJ Guest

    No, ring wanadoo in the first instance, then call your bank \ credit card
    company and get it frozen as a disputed payment if they will let you, if its
    a direct debit get it reversed. If wanadoo give you any stick, ask your
    credit card company to investigate it as fruadulant.

    I would give wanadoo a short period to credit it back before going to the
    bank - they should respond because too many DD complaints gives them a bad
    score on the DD system and can, eventually mean they won't be allowed to use
    DD - I know three became very obliging when I threatned to reverse a DD.

    Albrow SJ, Nov 6, 2004
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  3. higgy

    higgy Guest

    Well I've started by using their web-form - the last time we called them
    on a weekend it took ages to get through to a human. Will call them early
    in the week, if there's no positive response to the form, then, as you
    say, complain to the CC company if they don't resolve it willingly.

    I doubt I could get the charge frozen as it occured a month ago, just got
    the statement, of course that means it's most likely been followed by a
    second charge...

    higgy, Nov 6, 2004
  4. higgy

    higgy Guest

    Christ, it's worse than I thought! I'd assumed Wanadoo began charging
    again for AnyTime after we left their BB service (partly because a
    "Welcome Pack" has just arrived), but it turns out they never stopped
    charging when we switched to their BB service over a year ago, so they've
    been charging us £27.99 *and* £14.99 for a year. That's at least £180
    they've taken for a service that should have ended when we went BB.

    I realise I should have picked up on this sooner, but I'm not the card
    holder and the actual card holder hadn't realised what the charges should
    have been. The scumbags had better be forthcoming with a refund.

    higgy, Nov 8, 2004
  5. higgy

    Peter M Guest

    even so, two charges a month should have rung some alarm bells :)
    I think they will be willing to comply - it would be a dumb fool
    at their end who claims it was all legit. However, I'd very much
    appreciate any contact details you might get (if from a letter or
    similar) because I've previously had limited success in getting a
    response concerning the delay they caused on cancelling ADSL from
    one of my lines (leading to me losing the 'free setup' offer, and
    at least 2 months of annoyance before they finally accepted their
    mistake - they had no record of my account being active, while it
    was definitely not ceased !)... Peter (reply-to mail works :)
    Peter M, Nov 8, 2004
  6. higgy

    higgy Guest

    I know, I'm a little surprised they didn't notice.
    In my experience the Leeds customer service snail-mail address (detailed on
    their website) does respond, but is totally useless. Same with email -
    their stock response is along the lines of "For your security... blah...
    Data protection... blah blah... Phone us on this national rate number..." I
    will let you know if I come across any other department, though.

    higgy, Nov 8, 2004
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