Transfering ADSL accounts, charging setup fee.

Discussion in 'Broadband' started by Bill Godfrey, Sep 30, 2004.

  1. Bill Godfrey

    Bill Godfrey Guest

    (I posted this to - they suggested I post here.)

    Hiya. I have a broadband account with an ISP (which shall remain nameless
    for now) which I share between the two of us who live here.

    However, I'll be moving out soon, and I'd like to transfer the account to
    the remaining resident.

    I emailed them, hoping it would be a simple switching of customer name.
    They said they couldn't do that as I had agreed to the terms of service but
    she had not.

    Fair enough, I would have to close the account and she would have to open a
    new one. Thing is, the response to my email also said another setup fee
    would be charged. (Around £50)

    I thought this charge was to pay for the telecom engineers to go out and
    fit some hardware on my phone line. As best I can tell, the hardware is
    already there and the only costs to switching accounts would be a bit of

    Question is please, would it be reasonable to ask them to waive the new
    setup fee? (Perhaps I am underestimating the work load involved.)

    Bill, waivey davey.
    Bill Godfrey, Sep 30, 2004
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  2. Bill Godfrey

    Bob Eager Guest

    It's to pay BT...yes.
    They're still going to have to pay it. The account is linked to YOUR BT
    line. Presumably the line will be in another name, and BT will insist on
    a removal/reinstatement.
    Bob Eager, Sep 30, 2004
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  3. Bill Godfrey

    Bill Godfrey Guest

    Just checked, the BT account is in her name, the one who will be staying
    here and wants to take over my broadband account.

    She just happened to be the one who opened the BT account ages ago after
    Ionica closed down, and so her name is on the account. As I'm the techie, I
    organised the ISP and so that account is in my name.

    It was all very arbitary whose name went on the bills. Neither of us had
    any idea I'd be moving out back then.

    Bill, so very hard to do. Now I know, I know that it's true.
    Bill Godfrey, Sep 30, 2004
  4. Bill Godfrey

    Bob Eager Guest

    In theory, BT should have noticed that and not allowed it. Bet they now
    want to charge a new setup fee anyway!
    Bob Eager, Sep 30, 2004
  5. Bill Godfrey

    Kráftéé Guest

    In theory, BT should have noticed that and not allowed it. Bet they
    now want to charge a new setup fee anyway![/QUOTE]


    The telephone is in the wife's name, whilst the DSL service is in mine, no
    problems at all. As long as the bill gets paid you can put whatever name
    you want.....
    Kráftéé, Sep 30, 2004
  6. Bill Godfrey

    Bob Eager Guest

    But I've seen that requirement mentioned here...the only reason it isn't
    enforced is because BT's 'system's don't always catch it. No criticism,
    just what I've read here.
    Bob Eager, Sep 30, 2004
  7. Bill Godfrey

    John Guest

    I would suggest you come to some suitable arrangement re payment and
    leave the account running - you may even be able to change the credit
    card details to her's. Otherwise she faces not only the new connection
    charge but also at least several days loss of service - possibly longer
    if your ISP/BT does not cease the existing service promptly.

    The whole area of BT flexibility (lack of) in transferring ADSL is
    something which needs to be addressed.

    John, Oct 1, 2004
  8. Bill Godfrey

    Sunil Sood Guest

    I can't see it having anything to do with BT.

    The ISP should simply be able to change the name of the account holder (of
    the ADSL account) on their records.

    It doesn't involve BT changing their records at all - its the OP's ISP that
    is being inflexible.

    The OP could always migrate to a different ISP and just give the new ISP the
    "correct"/new name.

    Sunil Sood, Oct 1, 2004
  9. Bill Godfrey

    Paul King Guest

    Hiya Bill!!!

    Absolutely nothing to do with your question... Wotcha doin' since you left

    I remember you from the local.general group there! Dave Chaimberlain has
    resurrected the cvup176 server (it fell into much demise) - but there's only
    a few old'uns left now :(
    Paul King, Oct 1, 2004
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