To all those people still with BT for internet access - How the cancellation dept actually works

Discussion in 'Broadband' started by Clueless, Apr 3, 2004.

  1. Clueless

    Clueless Guest

    The Guardian have an article here
    http://www.guardian.co.uk/weekend/story/0,3605,1183552,00.html
    which gives a flavour of the way things are handled not just here but at
    every other call centre whether in the UK or India. So cancelling Direct
    Debits or changing credit cards might be a better idea along with sending a
    recorded letter.

    S. Althaf

    --
    =========================================================================
    Say No to the TCPA.
    Added Samsung laptops to the boycott list due to a TCPA bios.
    Read more at
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    Clueless, Apr 3, 2004
    #1
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  2. Doesn't surprise me,

    Used to work in one of the call centres.... nasty place to work. The people
    are all great, but BT ties your hands so you can't help people when you
    really want to.

    Next time you're on the phone to one of the BT call centres, remember it's
    not that persons fault, it's BT.

    Cheers,

    Dan
     
    Daniel B. Wells, Apr 3, 2004
    #2
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  3. Explain this then Dan why is it that some BT call center staff are so
    un helpful and others just cannot do enough to help ?? .

    Grant .
     
    Grant Crozier, Apr 3, 2004
    #3
  4. Grant,

    Some people are more willing to bend the rules than others.

    There are ways and means to give discounts if you really want to, there are
    also ways to ensure that customers can have a good service, but to use these
    methods too much would mean getting called up by the supervisor and given a
    warning.

    Some staff work by the book, and therefore appear unhelpful, whereas others
    bend the rules slightly and therefore seem eager to help.

    Dan
     
    Daniel B. Wells, Apr 3, 2004
    #4
  5. Clueless

    Vic Guest

    Wrong.

    As far as I (the customer) am concerned, the voice on the end of the
    phone is the human face of the legal fiction that is BT.

    For the purposes of sorting out my woes, they *are* BT.

    How could it be any other way?

    Vic.
     
    Vic, Apr 3, 2004
    #5
  6. Clueless

    TheMan Guest

    What a wonderful article, makes me glad I moved to a better ISP whose
    helpdesk people answer from within ENGLAND.
    Don't forget the old adage: pay peanuts, get monkeys.

    Before you start having a go, I have worked in call centres and help desks
    for a total of 15 years, (thank goodness for retirement).
     
    TheMan, Apr 13, 2004
    #6
  7. Clueless

    XPUser Guest

    After careful thought and consideration TheMan typed:
    or you can answer from within ENGLAND, pay huge amounts and still get
    monkeys. just try phoning NTL for help...all UK based staff, all useless.
     
    XPUser, Apr 15, 2004
    #7
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