Tiscali - NEVER EVER EVER

Discussion in 'Broadband' started by Name Surname, Jan 4, 2007.

  1. Name Surname

    Name Surname Guest

    They are a scam. If they think your traffic is too much they cut your
    service. In they Fair Usage Policy they claim they will send two warnings
    before they reduce your bandwidth. NOT TRUE. And after you spend ages on
    paid customer support they ask to send a mail to
    and this is what happens next:

    Undeliverable: FUP Warning1

    Your message
    To:
    Subject: FUP Warning1
    Sent: Thu, 4 Jan 2007 20:07:08 -0000
    did not reach the following recipient(s):
    on Thu, 4 Jan 2007 20:08:20 -0000
    Unable to deliver the message due to a communications failure
    The MTS-ID of the original message is: c=us;a=
    ;p=uk.worldonline.c;l=WOLBDC0701042008PZQ5AH9X
    MSEXCH:IMS:uk.worldonline.com:wolukexc:WOLBDC 0x80040C02 (00050311)
    Maximum receipt headers exceeded (possible mail loop).


    Stay away from them at all cost. All the money I sent on their customer
    support line is more than what I would have paid for the most expensive ISP
    in the UK.


    NS
     
    Name Surname, Jan 4, 2007
    #1
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  2. Name Surname

    Bill Guest

    You have the right to reply by email, you can also email the technical
    support people. I did it when I had the first warning. It isn't a scam,
    you are told when you sign up that large downloads are not allowed between 6
    and 11pm. I think that's fair as they don't care what you do at any other
    time. At least they make it clear to all customers and you ticked the box
    to say you agreed to the terms and conditions. Why did you do that if you
    didn't?
    My argument with Tiscali was that they were running software that detected
    P2P "port" use and not the actual data transfer. So for me leaving Limewire
    running and downloading 10MB I got a warning. Tiscali later admitted they
    were wrong and would look at this to prevent further errors. They contacted
    the software manufacturer to have it out with them. Following my complaints
    and reply to a warning I was given two months at half price.
    It's all down to your approach. Learn to be more civilised instead of
    shouting that big mouth off and you might not feel so victimised.
    I will be transferring from Tiscali after 12months as I will be going with
    NTL. I do like the 8Mbps Tiscali as I am very close to the exchange. You
    only get what you pay for too. You will find all ISPs are as bad as each
    other.
     
    Bill, Jan 5, 2007
    #2
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  3. Name Surname

    NoNeedToKnow Guest

    I found their mail servers incredibly slow when attempting to check if mail
    to that mail address would work... You could also try sending to their
    address (try "error when mailing broadband CS"
    as the subject line, and copy in the error report - it looks like some
    internal mail forwarding error/loop from the message above).

    So what is their customer support number? An 0870 or some premium rate?
    perhaps you can post the mail address for the tech support team you used?
     
    NoNeedToKnow, Jan 5, 2007
    #3
  4. Name Surname

    JohnDH Guest

    Tend to disagree with you.
    I have used Tiscali, Idnet, and Entanet. My experience was that Tiscali
    were about the worst ISP for just about everything.

    John DH
     
    JohnDH, Jan 5, 2007
    #4
  5. Name Surname

    Tony Guest

    Hi Bill,

    So have Tiscali actually sorted out the error of their ways and stopped
    victimising users for leaving a P2P port open and not actually transfering
    any data? I think not, because I had the same problem as you and recently
    and had a fair use warning about using my connection between 6pm and 11pm
    for P2P etc, when in actual fact I dont transfer and P2P data between the
    hours of 6pm and 11pm.

    If they are so good, why have they not yet sorted out such a simple and
    obvious problem. Why do they continually send out FUP warnings to users who
    are keeping to their terms and conditions?

    I have been hounded by Tiscali for months and have received 3 FUP warnings
    to date when I am not actually doing anything wrong. Sure, I do leave the
    P2P software (uTorrent) running between 6pm and 11pm, but it is scheduled to
    not transfer any data between 5.30pm and midnight.

    So who do I contact to sort this mess out then Bill? I look forward to your
    response and hopefully and end to my constant worry about Tiscali hounding
    me.

    If you prefer to discuss this further by email, I am quite happy to do so,
    after your initial response in this group.

    Tony
     
    Tony, Jan 5, 2007
    #5
  6. Name Surname

    Paul D.Smith Guest

    So have Tiscali actually sorted out the error of their ways and stopped
    Not knowing P2P that well, does it use UDP or TCP? If it uses TCP then
    leaving a connection open is not unlike making a telephone call and then
    leaving the phones at either end off the hook. You won't be using bandwidth
    (good) but you are using valuable resources on their network (bad). That's
    not a justification for their tactics rather its pointing out that just
    having a connection is using up something - and yes, TCP socket shortages
    can be a real pain for a large ISP.

    Paul DS.
     
    Paul D.Smith, Jan 5, 2007
    #6
  7. Name Surname

    Eeyore Guest

    In what way is it not true ?

    Graham
     
    Eeyore, Jan 5, 2007
    #7
  8. No, if you are not sending data, the TCP connection is not using any
    resources on their core network (it's only using resources on both ends of
    the connections). This is because routers only care about IP packets and
    don't have to understand UDP or TCP at all.

    Of course, if they are trying to do something clever or nasty by using
    stateful inspection, open TCP connections might use up resources there, but
    that's their own problem then.

    It's not a problem in the core network - it might be a problem if they are
    trying to run transparent proxies or stateful firewalls, though (or maybe
    for some of their servers).


    Christof
     
    Christof Meerwald, Jan 5, 2007
    #8
  9. Name Surname

    vmixture Guest

    Well Bill must be honoured as being Tiscali's one satisfied customer.

    I have been a customer of several ISP's over the last few years
    (personal and business) and i have never had the displeasure of
    dealing with such an awful organisation. The reason why i switched to
    them was due to a home move and i could not get broadband via cable at
    my new home. Their deals looked like the the best value so i signed
    up.

    In November last year i received a FUP warning saying my useage was
    extremely high (not using p2p but xbox 360 downloads), I questioned
    this and was assured that a mistake had been made and that the warning
    would be withdrawn. A second warning was received 3 weeks later, i had
    hardly used the PC but again had downloaded a couple of demos using
    the Xbox 360 and again I was told that the warnings were in error. So
    i thought that was that......

    2 weeks ago i downloaded a few albums using ITunes. I also rebuilt my
    system and downloaded a couple of service packs. Nothing huge or
    unfair to other users? Wrong, last monday i received another mail
    telling me that i was now having my bandwidth throttled during peak
    times (6pm to 11pm) because i was not adhearing to the FUP. I sent
    them a mail that morning explaining the history and received an
    automated response telling me a reply could take up to 3 working days.
    I waited and during those 3 days noted that my bandwidth was dropping
    to less than 100kbps during the day. So on Thursday i called them and
    was informed that there was a fault at the exchange which was
    resulting in the lack of bandwidth. I also asked about my query
    regading why i had been put on the FUP limitations and they said they
    would also get back to me on that. Monday morning and still nothing so
    i sent another mail to the FUP team.

    This morning at 9.15 i checked the bandwidth and i was getting a whole
    19kbps, less than half a poor dial up speed. I again telephoned tech
    support and was told it was due to me being in breach of the FUP. I
    asked about the exchange fault and was told there wasnt one. I
    protested that the FUP limit comes into play during peak times and
    this was 9.15 in the morning but was told because i was in the FUP bad
    boy class they couldnt do anything about it. The FUP team do not have
    a contact number, you have to mail them and await a reply which never
    comes.

    Avoid this bunch of cowboys like the plague. Customer service is a
    joke. I have now had to put up with broadband at dial up speed or less
    for 8 days and the only thing i can do to try and get it resolved is
    keep mailing a team who do not respond. Tech support do not know the
    FUP rules, they simply say that because of high usage my bandwidth is
    throttled 24/7 and they themselves do not have a number for the FUP
    team even if they could understand the companys T&C's.....

    I have today requested a MAC code.
     
    vmixture, Feb 13, 2007
    #9
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