Tiscali broadband - unbelievable service cuts

Discussion in 'Broadband' started by TJ Sackville-West, Aug 26, 2004.

  1. Tiscali started bad and the service has just gone downhill from there.

    Hopeless distruptions to what we were told a few years ago when ADSL
    was being hyped as an 'always on' service nobody could live without.
    Notice that the words 'always on' NEVER appear anymore in any printed
    matter. Broadband in the UK on BT lines is almost NEVER always on. The
    NTL netwrk seems no better. Only true cable networks may deliver the
    goods. But for most getting ADSL with any ISP will be over a BT line.

    It's not unusual for me to lose the Tiscali signal 3-4 times an hour.
    Then it runs fine for hours. Comparison tables on the ADSL guide are
    without appeal. Slow speeds and bad customer service. My money moves
    when the contract is up.


    If you can recommend an ISP please do so.

    TJ Sackville-West, Aug 26, 2004
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  2. TJ Sackville-West

    Kráftéé Guest

    Funny that my ADSL circuit has been up for over 48 hours now, ever since I
    configured it, which is far better than the NTL service I'm leaving, where
    although it always remain connected the thru put just died intermitently.
    No such problems with my ADSL (so far)....
    Kráftéé, Aug 26, 2004
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  3. Fascinating, I didn't know that.

    The 6 or so ISP's I use/have used for home and business use don't seem
    to know that either. The only outage I can recall is one of them for a
    couple of hours, and that is one in a two year period. The ADSL
    connection I'm using at this minute has been up for 553 hours and 37
    minutes! It would have been longer had I not migrated to f2s 553 hours
    and 37 minutes ago :)
    Malcolm Loades, Aug 26, 2004
  4. Mine's been up for 1502 hours now which is almost 9 weeks. I _think_
    my "record" is around 2200 hours.

    Then again I'm not dumb enough to be with Tiscali ;-)
    John Naismith, Aug 26, 2004
  5. TJ Sackville-West

    mutley Guest


    I was with Tiscali in December, I was very bad... I had no connection for
    two weeks, when it finally got back on it was slower then a modem! So I
    stopped the Direct Debit with them, a few months later they stopped the
    "Service" and released my line...

    Anyway, I never tell anyone to make the mistake of telling anyone to use
    these cowboys!

    mutley, Aug 26, 2004
  6. I am with Tiscali for quite some years. I have hardly any problems.
    Telephone customer service is very bad, but online customer services is

    Bert Kruiswijk, Aug 26, 2004
  7. TJ Sackville-West

    Chris Comley Guest

    Well, the loss of signal is almost certainly between you and the
    exchange equipment, which indicates a problem with the line itself or
    BT's system. So

    1) Changing ISP won't necessarily fix it.


    2) Changing to an ISP who you can get sensible responses from on the
    phone and thus work through the problem and get BT to fix it would be
    a bit plus!

    For which, I recommend - us! :) Give us a call - 01494 837515
    Chris Comley, Aug 26, 2004
  8. TJ Sackville-West

    Sunil Sood Guest

    It could well - especially if Tiscali have provisioned a 2MB DataStream line
    which they have throttled down..

    Sunil Sood, Aug 26, 2004
  9. TJ Sackville-West

    Graham Guest

    The Top-posting ISP !
    Graham, Aug 27, 2004
  10. TJ Sackville-West

    :::Jerry:::: Guest

    Didn't know Tiscali was in Australia too.....

    It always makes me laugh when people say that the online help is OK, WTF
    does that mean for gawd sake, most people who need help are having problems
    getting on line !
    :::Jerry::::, Aug 27, 2004
  11. TJ Sackville-West

    Chris Comley Guest

    Good point I'd forgotten about DataStream. :(

    Chris Comley, Aug 27, 2004
  12. TJ Sackville-West

    Chris Comley Guest

    Indeed. Because with modern windows based Usenet readers, having the
    new data at the top and only having to scroll down if you want to read
    the historical information makes best sense.
    Chris Comley, Aug 27, 2004
  13. TJ Sackville-West

    :::Jerry:::: Guest

    An ISP who thinks people only use Microsoft products - who are you Mick
    Mouse ?

    Unbelievable !... :~(
    :::Jerry::::, Aug 27, 2004
  14. TJ Sackville-West

    pete devlin Guest

    What a heap of bollox. It makes sense if you want to have a text style
    chat. For anything more complicated than discussing ringtones, the ways
    detailed in the RFC are best.
    pete devlin, Aug 27, 2004
  15. But only if reams of irreverent earlier messages are snipped as is
    necessary. Getting to page 5 only to find a one line comment can be a

    David Bradley
    David Bradley, Aug 27, 2004
  16. TJ Sackville-West

    pete devlin Guest

    Which is, as I have just pointed out, detailed in the rfc. Top posting
    is baaaad, mmmkay? Bottom posting and snipping is goood, uuuh-huh.
    pete devlin, Aug 27, 2004
  17. TJ Sackville-West

    Dave Stanton Guest

    Do you always answer peoples questions before they have asked them then ?
    Having a conversation with you must be a real pain in the ass.

    Dave Stanton, Aug 27, 2004
  18. TJ Sackville-West

    Chris Comley Guest

    I never said a *word* about microsoft products. What are you,
    prejudiced? :)
    Chris Comley, Aug 27, 2004
  19. TJ Sackville-West

    Chris Comley Guest

    Hear hear. Oh cripes, I've top-posted, whatever can I be thinking...
    Chris Comley, Aug 27, 2004
  20. TJ Sackville-West

    poster Guest

    I see the smiley but have to point out that more than one other ISP
    has been happily reselling network access from Tiscali and it's not
    all a bad state of affairs. I find it difficult to believe that in
    the case of the original poster, the disconnection problems are the
    fault of Tiscali alone - the line would be the thing under scrutiny
    if I were trying to find the problem (and a router might show those
    all-important figures concerning SNR margin etc to help the OP).
    poster, Aug 27, 2004
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