Thinking Of Downgrade From Sky To Plusnet

Discussion in 'Broadband' started by mk, Mar 31, 2011.

  1. mk

    mk Guest

    Currently have Sky Unlimited Broadband at £15 a month with BT line rental. I
    also pay separately for a Giganews account as Sky doesn't provide one.

    The plus points of Sky and Giganews is they have both been faultless in both
    setup and operation during the past 18 months and this is important to me.

    Despite this I am drawn to the Plusnet value package which is less than half
    what I am currently paying and also provides newsgroup access ,at I assume
    no extra charge.At first this looks a win win situation.

    If I made the switch what is the likelihood of the service going downhill
    e.g.: connection speeds, and periods of non service ? I currently get 5.7
    download which isn't bad as I live about 2-3 miles from the exchange.

    Mk.
     
    mk, Mar 31, 2011
    #1
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  2. mk

    PeeGee Guest

    I switched some time ago and, as far as I'm concerned, there is no
    appreciable difference in speeds etc. and NGs are included. You may like
    to check

    http://www.plus.net/support/broadband/speed_guide/download_speeds.shtml

    to see if the traffic shaping will affect what you want (I don't have a
    problem with it for my "profile" of use).

    --
    PeeGee

    "Nothing should be able to load itself onto a computer without the
    knowledge or consent of the computer user. Software should also be able
    to be removed from a computer easily."
    Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)
     
    PeeGee, Mar 31, 2011
    #2
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  3. mk

    chris Guest

    Although I'm on plusnet, I use eternal-september.org as my news server.
    I can't remember why I switched, but I'm happy with eternal-september.

    In terms of service on ADSLMax I had no problems at all over the last
    2years. I recently moved to ADSL2+ and had nothing but problems. This
    may not be a plusnet problem, but I've yet to get to the bottom of it.
     
    chris, Mar 31, 2011
    #3
  4. I swotched to the val;ue package last October. On the ADSL I was getting a
    synch rate of 7616 kbps. During the upgrade they switched me to ADSL 2+
    the synch rate was up a bit but not sufficient to raise my IP Profile from
    6500 kbps. Recently - in the couple of weeks I have found that synch rate
    has risen - to 9251 kbps by yesterday and the IP Profile was also upped to
    8000 kbps. This morning I rebooted my router following some nasties after
    that big BT outage yesterday everning. After the reboot synch rate was up
    to 9417 kbps. So I reckon they are continuing to improve the line quality
    between me and the local exchange.
     
    Flyiñg Ñuñ 2°11 +, Mar 31, 2011
    #4
  5. Someone else asked a similar question a few days ago.
    You'll find many responses already under that thread which may help
    answer any of the queries that you raise - and others too.
    The thread is entitled "Plusnet" - duh ;-)

    George
     
    George Weston, Mar 31, 2011
    #5
  6. mk

    Graham. Guest

    I am always intrigued as to why people need/expect their ISP to provide
    Usenet access, or for that matter POP email.

    Nether of these were on my radar when I chose an ISP.
     
    Graham., Mar 31, 2011
    #6
  7. Well, in the case of Plusnet, they do have their own newsgroups, which
    are only available to their customers from their own news server.
    These include customer feedback and service status, which I find very
    useful.

    George
     
    George Weston, Mar 31, 2011
    #7
  8. mk

    Andy Champ Guest

    One stop shop. If I have no news access I know who to call.

    If someone was to supply ISP only at significantly lower cost to other
    ISPs I might think again - but it doesn't seem to be a factor in the
    pricing.

    Andy
     
    Andy Champ, Mar 31, 2011
    #8
  9. To my mind they are basic services which an ISP should provide.

    At the moment there are quite good free alternatives such as Gmail and
    Eternal-September but they may not remain free for ever.

    Ultimately it is a matter of money. If my broadband was free I would
    accept it without these services
     
    Michael Chare, Mar 31, 2011
    #9
  10. well thats your POV.

    Hah! the bandwidth costs far more than the shoddy services that people
    accept for hosted services.
     
    The Natural Philosopher, Mar 31, 2011
    #10
  11. mk

    Graham. Guest

    --
    Graham.

    %Profound_observation%
    But why single out Usenet? Perhaps like me you use eBay and YouTube, you do not,
    I imagine, need your ISP to provide on-line auctions and videos!

    Oh and ISPs love to provide you with email @their_domain
    It enforces a degree of brand loyally. That's a trap I was carful not to fall into.
     
    Graham., Mar 31, 2011
    #11
  12. Which are quite good, especially as PN support often frequent the customer
    feedback one and offer sensible comments and advice.
     
    Flyiñg Ñuñ 2°11 +, Mar 31, 2011
    #12
  13. mk

    Mark Guest

    Agreed. It's the main reason I have stayed with PN too.
    --
    (\__/) M.
    (='.'=) Due to the amount of spam posted via googlegroups and
    (")_(") their inaction to the problem. I am blocking some articles
    posted from there. If you wish your postings to be seen by
    everyone you will need use a different method of posting.
     
    Mark, Apr 1, 2011
    #13
  14. mk

    Dragon Guest

    If you go with Plusnet it really will be a serious downgrade if
    anything goes wrong with your line. As with any ISP when it's fine no
    problem, you only get to see how good they are over customer service
    and PlusNet have one of the worst in the UK, though given the PS sock
    puppets on here praising them you'd be shocked to learn this.

    See the following for a long, long list of complainst about them.

    Reviews on DSL zone

    http://www.dslzoneuk.net/isp_ratings.php#

    plusnet complaints on google

    http://www.google.co.uk/search?hl=en&q=plusnet+complaints&meta=

    You can of course just pray you never have any need of customer
    service. The question is do you feel lucky?

    You'll have a really hard time getting away from them as well, they
    make nothing easy for dissenters and deserters.
     
    Dragon, Apr 1, 2011
    #14
  15. Because Usenet is a service that I would like, it presumably costs money
    to supply and there is no other obvious source of funding. eBay gets its
    funding from people making purchases. I assume that YouTube is funded by
    advertising. I don't use it very much, though I have found it to be a
    source of product information.



    Well I use email forwarding, though that was more to make it easier to
    change ISPs than to avoid using an ISPs brand/domain name.
     
    Michael Chare, Apr 1, 2011
    #15
  16. mk

    chris Guest

    How old is that list, FFS?! It's got at least three ISPs that don't
    exist anymore: Bulldog (now TalkTalk), UK online (now Sky) and
    Feedom2surf (was Tiscali, now TalkTalk).

    I was with F2S during the good times and it was great, but when it was
    taken over Tiscali, it was piss poor. I moved to plusnet and it's been
    great until very recently.

    I'd try a more up-to-date comparison:
    http://www.thinkbroadband.com/isp/compare.html
    You're always going to find lots of complaints: people tend to bitch
    quite a lot when they're unhappy. You need to compare the numbers to
    others to make them meaningful:
    http://www.googlefight.com/index.php?lang=en_GB&word1=plusnet+complaints&word2=talktalk+complaints

    Try it out with several ISPs, if you like.
    I've had reason to need their customer service a few times recently, and
    every person I've spoken has been helpful, friendly and understandable
    (no off shoring). I've not had to hang on the line for long either -
    usually <2min.

    I tend to prefer to communicate via email, but their response times
    aren't as quick as on the phone. With the phone service being good, I
    don't think I'll raise email tickets anymore.
     
    chris, Apr 1, 2011
    #16
  17. mk

    Mark Guest

    If you look at the independent reviews PN usually scores quite highly.
    And the call centre is in the UK too :)

    Bob Pullen, from PN, often posts here. I can't think of any other ISP
    that do that.
    --
    (\__/) M.
    (='.'=) Due to the amount of spam posted via googlegroups and
    (")_(") their inaction to the problem. I am blocking some articles
    posted from there. If you wish your postings to be seen by
    everyone you will need use a different method of posting.
     
    Mark, Apr 1, 2011
    #17
  18. I doubt we'd be winning awards like this if we had some of the worst
    customer service in the UK?

    http://community.plus.net/blog/2011/04/01/plusnet-win-4-uswitch-awards/
    http://www.ispreview.co.uk/story/20...ed-line-broadband-and-o2-best-for-mobile.html
    Getting away from us isn't difficult at all. We're bound by an Ofcom
    code of practice stating that we must issue a MAC within five working
    days of a customer requesting one.

    http://consumers.ofcom.org.uk/codes...sation-code-mac-broadband-migrations-process/

    I have to wonder where (or rather when) you draw your experience from?
     
    Plusnet Support Team, Apr 7, 2011
    #18
  19. Bear in mind that we only offer *text* Usenet access. If you peruse any
    binary groups using your Giganews subscription then you'll not be able
    to do this using the feed we provide you with.

    Binary Usenet on our entry level packages is also restricted heavily -
    http://www.plus.net/support/broadband/speed_guide/download_speeds.shtml#valueSpeeds
    Do you know if you're provisioned on Sky's LLU network or BT Wholesale's
    network? If it's the former than you may lose several hundred kbps in
    download speed due to the way BT Wholesale's Dynamic Line Management
    systems limit your throughput slightly below the rate you're connected
    at. In practice it wouldn't be overly noticeable though.

    If you've any other questions then I'd be happy to answer them.
     
    Plusnet Support Team, Apr 7, 2011
    #19
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