Talk Talk bar over 70,s from signing up for phone/broadband packages

Discussion in 'Broadband' started by Sunil Sood, Sep 3, 2006.

  1. Sunil Sood

    Sunil Sood Guest

    "After walking the Great Wall of China and making plans for a trip to
    Russia, Shirley Greening-Jackson thought signing up for a new internet
    service would be a doddle.

    But the young man behind the counter had other ideas. He said she was
    barred - because she was too old.

    The 75-year-old would only be allowed to sign the forms for the Carphone
    Warehouse's TalkTalk phone and broadband package if she was accompanied by a
    younger member of her family who could explain the small print to her.

    Mrs Greening-Jackson, who sits on the board of several charities, said: "I
    was absolutely furious. The young man said, 'Sorry, you're over 70. It's
    company policy. We don't sign anyone up who is over 70."

    More at
    http://www.mailonsunday.co.uk/pages...ews.html?in_article_id=403333&in_page_id=1770

    Regards
    Sunil
     
    Sunil Sood, Sep 3, 2006
    #1
    1. Advertisements


  2. I read that the new age Discrimination laws come into effect this week.
    Carphone Warehouse could be in for a shock if someone over 70 decides to
    fight back. Unfortunately I am only 62 so can't do it.
     
    Keith Willcocks, Sep 3, 2006
    #2
    1. Advertisements

  3. Sunil Sood

    Bob Eager Guest

    Unfortunately applies only to the workplace, not consumers. The article
    suggests that it should be extended...
     
    Bob Eager, Sep 3, 2006
    #3
  4. Sunil Sood

    Martin Jay Guest

    That's quite astonishing. However, I suppose they're trying to protect
    themselves against being accused of signing up confused pensioners who
    didn't understand what they were doing.
     
    Martin Jay, Sep 3, 2006
    #4
  5. |In message <>, Sunil Sood
    |>"After walking the Great Wall of China and making plans for a trip to
    |>Russia, Shirley Greening-Jackson thought signing up for a new internet
    |>service would be a doddle.
    |>
    |>But the young man behind the counter had other ideas. He said she was
    |>barred - because she was too old.
    |>
    |>The 75-year-old would only be allowed to sign the forms for the Carphone
    |>Warehouse's TalkTalk phone and broadband package if she was accompanied by a
    |>younger member of her family who could explain the small print to her.
    |>
    |>Mrs Greening-Jackson, who sits on the board of several charities, said: "I
    |>was absolutely furious. The young man said, 'Sorry, you're over 70. It's
    |>company policy. We don't sign anyone up who is over 70."
    |>
    |>More at
    |>http://www.mailonsunday.co.uk/pages/live/articles/news/news.html?in_arti
    |>cle_id=403333&in_page_id=1770
    |
    |That's quite astonishing. However, I suppose they're trying to protect
    |themselves against being accused of signing up confused pensioners who
    |didn't understand what they were doing.

    I thought that age discrimination was illegal now.
    Now just turned 70 with a PhD in Computing, so also insulted.
     
    Dave Fawthrop, Sep 3, 2006
    #5
  6. Sunil Sood

    Old Codger Guest

    You obtained your PhD when just turned 70? Many congratulations for such an
    achievement. :)

    --
    Old Codger
    e-mail use reply to field

    What matters in politics is not what happens, but what you can make people
    believe has happened. [Janet Daley 27/8/2003]
     
    Old Codger, Sep 3, 2006
    #6
  7. |Dave Fawthrop wrote:
    |>
    |> I thought that age discrimination was illegal now.
    |> Now just turned 70 with a PhD in Computing, so also insulted.
    |
    |You obtained your PhD when just turned 70? Many congratulations for such an
    |achievement. :)

    Actually just under 50.
     
    Dave Fawthrop, Sep 3, 2006
    #7
  8. Sunil Sood

    ato_zee Guest

    If that were the case they could cover it in T&C like their liability
    being limited to refunding the amount paid for the current period
    of service. Of course if pensioners pay by Direct Debit and then
    become incapacitated, and unable to cancel, the DD along with
    other DD's could run indefinitely.
     
    ato_zee, Sep 3, 2006
    #8
  9. Sunil Sood

    Martin Jay Guest

    I wrote that! Dave Fawthrop was quoting me. :)
    Fair enough, but it seems unfair to give the over 70s a get-out clause,
    while anyone under 70 would be tied in to a long contract.

    Isn't that just discrimination in another form? Positive
    discrimination, perhaps? I've never liked that.
     
    Martin Jay, Sep 3, 2006
    #9
  10. Sunil Sood

    Old Codger Guest

    Still quite an achievement.

    --
    Old Codger
    e-mail use reply to field

    What matters in politics is not what happens, but what you can make people
    believe has happened. [Janet Daley 27/8/2003]
     
    Old Codger, Sep 3, 2006
    #10
  11. I can see their logic - but suggest they test all customers reading
    ability before signing them up. This would of course follow the same
    sort of integrity test for their staff. CPW would be dead in a week.
     
    Colin Forrester, Sep 4, 2006
    #11
  12. Sunil Sood

    Peter King Guest


    Seems reasonable to me, the Post Office staff seem to have the monopoly
    on signing up confused OAP's to phone service anyway.

    Its my personal opinion that people over 70 should be locked up in
    institutions
     
    Peter King, Sep 4, 2006
    #12
  13. Forget the Post Office. AOL wouldn't even exist in the first place if
    it weren't for the multitudes of confused people, presumably under 70
    years old, who subscribe to it, now would it?
    So which institution are you in yourself, Peter? You're sounding a
    wee bit geriatric yourself there matey :))

    Travec.
     
    Travec the Dacian, Sep 4, 2006
    #13
  14. Sunil Sood

    M.Dexter Guest

    It is my personal opinion that young uneducated thugs under 15 who
    should be locked up institutions not being pat on the head by the do
    gooder magistrats in this country to day and asked not to do it again,
    not the older generations who do no harm to no one.
     
    M.Dexter, Sep 4, 2006
    #14
  15. Sunil Sood

    Peter King Guest

    I'd say everyone under 21
     
    Peter King, Sep 4, 2006
    #15
  16. The original Post Office phone service (SP tele2) was prefix, good value,
    good terms, and cash up front (so the extent you could get burned was
    limited). The PO reneged on this and introduced their current CPS or LLU
    offerings. Some call charges quadrupled in price and the T&C sucked.
    Why not arrange early admission for yourself while you are at it as you
    clearly warrant it.
     
    R. Mark Clayton, Sep 4, 2006
    #16
  17. Sunil Sood

    Soruk Guest

    There's nothing positive about that - try "reverse discrimination".

    --
    -- Michael "Soruk" McConnell
    Eridani Star System

    MailStripper - http://www.MailStripper.eu/ - SMTP spam filter
    Mail Me Anywhere - http://www.MailMeAnywhere.com/ - Mobile email
     
    Soruk, Sep 4, 2006
    #17
  18. Sunil Sood

    David Wade Guest

    Seeing the bad publicity "3" had over this sort of thing I am not surprised
    TalkTalk have taken this view....
     
    David Wade, Sep 5, 2006
    #18
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.