Talk Talk 18 month contract?

Discussion in 'Broadband' started by Steve White, Jan 23, 2010.

  1. Steve White

    Steve White Guest

    Just had a call from TalkTalk who have taken my ISP over (Tiscali). They
    have offered me a new package but want me to sign me up for an 18 month
    contract. Whats the score with this? I told them I dont want an 18 month
    contract, but are TalkTalk within their rights to request such a long period
    contract? Is it worth me trying to push them to offer me 12 months, or how
    about me getting advice from the consumer watchdog?

    Steve
     
    Steve White, Jan 23, 2010
    #1
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  2. Steve White

    David Guest

    Is it a better price for going to 18 months?
    The whole package needs to be considered.

    If you do not like the TT offer ask for the transfer number, might make them
    think, then check other ISPs, you are not forced to use the transfer number
    it just expires.
    Regards
    David
     
    David, Jan 23, 2010
    #2
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  3. Steve White

    Pipo Guest

    And I just receive an offer from TT with a 24 months contract.
    Here are the first lines of Terms & Conditions:

    "Subject to status, acceptance and availability in your area.
    One-off £29.99 connection fee, minimum term of 24 months. Terms
    and conditions apply. Payment by Direct Debit only. 1 Offer ends:
    01/02/2010. Offer not available in conjunction with any other
    TalkTalk offer and may be withdrawn at any time. Subscription fee
    for Essentials plan will not be charged for the first 12 months,
    and then at £6.99 a month thereafter. Calls outside call plan
    will be chargeable from date of connection."

    I don't know if there is a legal limit to these contracts. I
    would not advise to accept such contract. Especially with TT. All
    the big providers are desperate to fix and make sure their
    customers won't move away during the next years.

    B
     
    Pipo, Jan 23, 2010
    #3
  4. What Peter said!

    George
     
    George Weston, Jan 23, 2010
    #4
  5. They can offer you whatever contract they like, but they can't force you
    to accept it.

    They can terminate your current contract according to the T&C that you
    signed up to.

    What they can't do is force you onto the new contract.

    There's nothing illegal about term contracts in excess of 1 year.

    Basically they have to leave you on the old contract unless you agree to
    the new one or they terminate the old one, but they can't deem the old
    one terminated and the new one accepted arbitrarily.

    Rgds

    Denis McMahon
     
    Denis McMahon, Jan 23, 2010
    #5
  6. Steve White

    Phil W Lee Guest

    The only reason for wanting to tie you into a long contract is that
    they know their service is so poor that you'd be leaving in less time
    if there was no penalty.

    The good ISPs have monthly contracts, and HAVE to give good service or
    lose all subscribers.

    Treat call from TT as a warning to get the MAC and migrate to someone
    else, before what little service you have goes down the pan.
     
    Phil W Lee, Jan 23, 2010
    #6
  7. Steve White

    Andy Pandy Guest

    I was on an 18-month contract and they phoned me to renew - said I
    didn't want 18 months and they reduced it to 12 month with no fuss and
    threw in a couple of discounts (cheaper mobile calls and half price
    package for 3 months IIRC).
     
    Andy Pandy, Jan 23, 2010
    #7
  8. Steve White

    Andy Pandy Guest

    Is that why BT want to tie you into line rental for 12 months?
     
    Andy Pandy, Jan 23, 2010
    #8
  9. Steve White

    Andy Pandy Guest

    Why not just get the full package from PlusNet which includes line
    rental etc. It's pretty good value IIRC and you're not pissing about
    paying 3 bills.
     
    Andy Pandy, Jan 23, 2010
    #9
  10. Steve White

    Smurf Guest

    gettiny your mac code would be the wisest course of action.
     
    Smurf, Jan 23, 2010
    #10
  11. Steve White

    Smurf Guest

    Or try dky, if they have their equipment on your exchange. You can find out
    by googling samknows and putting in your telephone number.
     
    Smurf, Jan 23, 2010
    #11
  12. Steve White

    Smurf Guest

    No that is a cunning stunt. BT feels that the only way it can keep its
    customer is to make deceptive contracts that are renewed on annual basis..
     
    Smurf, Jan 23, 2010
    #12
  13. Steve White

    Smurf Guest

    Their capacity to be flexible in deals will, i would have thought, relate to
    the LLU capability at the exchange, if reselling BT, their margins will be
    paper thin, and will probably need 18months to make any kind of return on
    investment.
     
    Smurf, Jan 23, 2010
    #13
  14. At least BT is consistent. Their line rental contract has always been 12
    months, at least since the 1960s, when I started work there.

    George
     
    George Weston, Jan 23, 2010
    #14
  15. Steve White

    Smurf Guest

    No, not as it is now. How the contract used to work, you take out a
    contract, it binds you for twelve months. After the twelve months you are
    free to leave anytime (some kind of notice clause is not unusual, ie four
    weeks etc).
    All new customers (and existing customers who change their package) are now
    put onto automatically renewed twelve month contracts.

    What this means is, say in Feb 2009 you joined BT, with the twelve month
    contract. What happens is, that in jan 2010 you have a window of opportunity
    to let BT know you wish to leave, or change your option, by the time Feb
    2010 has rolled around, you have been automatically enrolled into another
    twelve month contract. That means, if in april 2010 you decide you want to
    move to say, talktalk, you will be required to buy yourself out of the
    contract by paying the line rental for the remaining months of your renewed
    twelve month contract/

    That is new, and that is shoddy business.
     
    Smurf, Jan 23, 2010
    #15
  16. I agree with you on that point but it doesn't make me want to leave BT
    for my phone service, due to the easy direct access for faults, etc.,
    which in my book is well worth the few extra quid compared with
    switching to the god-awful Carphone Whorehouse or similar.
    Also, I don't like putting all my eggs in one basket.

    George
     
    George Weston, Jan 24, 2010
    #16
  17. Steve White

    Andy Pandy Guest

    BT retail gets Openreach to send an engineer out. Just like TalkTalk
    did when I had a fault. It makes no difference who you pay the bills
    to. Carry on paying extra if you really think it makes a difference.
    I've used both BT and TT and have reported faults via both, you get
    the SAME service.
     
    Andy Pandy, Jan 24, 2010
    #17
  18. Steve White

    Smurf Guest

    So talktalk dont spend an hour telling you the hiss on the line will be
    fixed by opening and closing your window, and that they cant pass the fault
    on until they have gone through their five page script, line by line?

    It has become customary for BB customers to be treat like utter crap with
    first tier support designed to put off all but the most determined
    customers.

    I ahve come across people who have had broadband for six months and longer,
    but have never had it work, they are unable to get their ISP to fix the
    issue, and the ISP refuses to issue a refund and tells them if they wish to
    cancel they will ahve to buy out of the contract.

    When it comes to my line rental, it is BT only, i wouldnt trust it to
    anyone.
     
    Smurf, Jan 25, 2010
    #18
  19. Steve White

    Andy Pandy Guest

    No. I spent about 5 mins on the phone to India going through a script
    but once he realised I'd plugged everything in right and was on the
    master socket etc they put me through to UK support. They tested the
    line etc then sent an engineer from Openreach. It was quite a strange
    fault and I think they handled it well overall.
    So everyone says. But I prefer to rely on what actually happened when
    I reported a fault rather than rumours and hearsay.
    Well that's not my experience with TT.
    What about broadband, given what you wrote above? The problem I had
    only affected broadband, the line was fine for voice calls. Presumably
    you'd only trust BT for broadband?
     
    Andy Pandy, Jan 26, 2010
    #19
  20. Well, as far as I'm concerned, I would *trust* BT for Broadband.In fact,
    I used to be with them.
    In BT's case, it's not the trustworthiness or otherwise, it's their
    abysmal Indian call-centre and their relatively high charges which drove
    me away from their Broadband.
    However, I was in the market for value-for-money (not necessarily the
    cheapest and worstest) and settled with Plusnet, which is not perfect
    but at least you can speak to someone in the UK when things go wrong.

    George
     
    George Weston, Jan 26, 2010
    #20
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