sky broadband website down?

Discussion in 'Broadband' started by Beck, Mar 12, 2007.

  1. Beck

    Beck Guest

    Is the Sky Broadband portal down? www.skybroadband.com

    Today I finally received what I think is a working password from them, but
    the page just sits there loading and doesn't get anywhere.

    IE7 on vista - just sits there trying to load
    Firefox 2 on Vista - loads an error page saying the redirect is the wrong
    address
    IE6 on XP - just sits there trying to load
     
    Beck, Mar 12, 2007
    #1
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  2. Beck

    cokeman.uk Guest


    Works fine with my, Sky BB Max, XP Home, I.E 7
     
    cokeman.uk, Mar 12, 2007
    #2
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  3. Beck

    Beck Guest

    Damn.
    Well I am certain it is a working password because it is no longer giving me
    a login error. But it just won't load on both computers. I have tried
    rebooting the router but to no avail.
    Any ideas?
     
    Beck, Mar 12, 2007
    #3
  4. Beck

    cokeman.uk Guest

    Clear your temp folder, browser history and temp Internet files. See if that
    works.
     
    cokeman.uk, Mar 12, 2007
    #4
  5. Beck

    Beck Guest

    Tried all that. Problem is on 2 different computers and two browsers. Very
    odd.
     
    Beck, Mar 12, 2007
    #5
  6. Beck

    Beck Guest

    Beck, Mar 12, 2007
    #6
  7. Beck

    Beck Guest

    All sorted hopefully by the end of the week.
    I just called Sky support and they said for some reason the account had been
    locked. I think its because they sent me out so many password resets due to
    not receiving them that maybe the system closed itself.
    They are going to reset my account and it should take 48 hours. Need to
    login on the main sky.com page after 48 hours and change the password.
     
    Beck, Mar 12, 2007
    #7
  8. Beck

    Gaz Guest

    What is that sky have on their website that you want??? It has been
    repeatedly posted that their email is unreliable. Its a free service, get
    over it and sign up for a yahoo or gmail email.

    Gaz
     
    Gaz, Mar 12, 2007
    #8
  9. Beck

    Beck Guest

    Well no its not free, I pay for it.
    I know their email is unreliable, I am not even using it. I want to be able
    to get into the portal so I can manage my account. I cannot even access the
    help section without logging in.
    Just because something may be cheap or free, does not mean it has to have
    broken sections.
     
    Beck, Mar 12, 2007
    #9
  10. Beck

    diy-newby Guest

    Beck, how is your Sky BB? I have had it for just over a week and the
    connection is far from stable. Keeps dropping out, keep getting error code
    300. Looks as though the router loses it's ip address (ip address under
    router status is "--"). Rang tier 3 support who turned down the speed to
    10.5mb. That seemed to help for a day then it started happening again.

    Bloody thing is driving me nuts!
     
    diy-newby, Mar 12, 2007
    #10
  11. Beck

    Beck Guest

    Mine is rock solid. Not a single disconnection (as far as I know) even when
    the snr drops way below the recommend minimum 7db. Very pleased with it
    indeed and get an extra 50% connection speed from before. Max speed only
    3Mb though.
    Before joining, someone suggested to me that I may have problems and that if
    I do, to reboot the router in the morning and the evening for a few days.
    Have you tried that?
     
    Beck, Mar 12, 2007
    #11
  12. Beck

    kraftee Guest

    Do a soft boot (diagnostics page in router config) but NOT in the morning
    only in the evening......logic for this is that in the morning if you
    renegotiate your connection it will supply an unrealisticly high sync speed
    due to a lower SNR, if you reboot in the evening then you get a more
    realistic speed due to the higher SNR. What your friend is describing Beck
    is typical of a SNR varying over the day & the router loosing it's
    coonection (but not the handshake).

    Having said that I've found over the last couple of days mine has been a
    little problematic, but the soft boot always brings it back so I've not
    raised a fault yet. It's never been the same after Marconi changed my pole
    last week anyway. Don't know what they did but it isn't for the better....
     
    kraftee, Mar 12, 2007
    #12
  13. Beck

    diy-newby Guest

    Yeah, have done several boots. I am going to test the router in the main
    test socket to see if that improves things. If it does, it must be the
    extension. Also read on another forum that you only need wires 2 and 5 for
    the extension. Some people have reported cutting other wires improves the
    speed / stability of the connection.
     
    diy-newby, Mar 12, 2007
    #13
  14. Beck

    kraftee Guest

    It certainly can as it removes the unblalnced bell wire which often acts as
    a aeriel picking up any spurious signals which interferes with the ADSL
    signal, which is why BT have just released a faceplate where the bell
    circuit is filtered...
     
    kraftee, Mar 12, 2007
    #14
  15. Beck

    diy-newby Guest

    connection.
    Is that similar to the ADSL faceplates such as the one from ADSL Nation.
    Replaces your existing face plate on your master socket, has two sockets,
    one purely for ADSL, other one for your phone.
     
    diy-newby, Mar 12, 2007
    #15
  16. Beck

    kraftee Guest

    No it only has the phone socket on the front & you will have to provide plug
    in filters. The only 'filtering' done is by putting a ferrite choke on the
    bell wire to stop RF from feeding back from the bell circuit
     
    kraftee, Mar 12, 2007
    #16
  17. Beck

    diy-newby Guest

    Well, I cut all wires apart from 2 and 5 in my extension and the noise
    margin jumped from 8.4 to 14. Should help provide a more stable connection.
    If I still get drops out I'll plug the router into the test sock (in the
    master socket) and see how that gets on.
     
    diy-newby, Mar 13, 2007
    #17
  18. Firefox 2 suggests "This problem can sometimes be caused by disabling or
    refusing to accept cookies." Are you allowing cookies?
     
    dave @ stejonda, Mar 13, 2007
    #18
  19. Beck

    Beck Guest

    Yeah I always allow cookies, especially chocolate ones.
    It turned out to be a problem with Sky itself blocking my account. Should
    be sorted by the end of the week.
     
    Beck, Mar 14, 2007
    #19
  20. Beck

    kraftee Guest

    Wanna bet ;-)
     
    kraftee, Mar 14, 2007
    #20
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