Refugee from Virgin Media seeking new ISP. Any ideas? I was thinking Talktalk

Discussion in 'Broadband' started by rob17283, Jul 23, 2007.

  1. rob17283

    rob17283 Guest

    Hi folks.
    I'm one of the many thousands fleeing the crap ship Virgin Media as it
    sinks into a well deserved watery grave and as a result I am looking
    for a new ISP. I would classify myself as an average user and I'm
    based in Brighton.
    After a bit of research I'm liking Talktalk but I'm wondering what
    their general performance is like. I've been to the web site for the
    biased view now I'd like an unbiased view.
    rob17283, Jul 23, 2007
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  2. A friend who is with Talktalk says they took forever to get his
    connection working and it's still not very reliable.

    I use Demon and find them to be reliable.

    Zen seems to be the favourite with many people that I know but a bit
    too expensive for my needs.


    Steve Wolstenholme Neural Planner Software Ltd

    EasyNN-plus. The easy way to build neural networks.
    Steve Wolstenholme, Jul 23, 2007
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  3. We're all biased in here ;-), so you'll no doubt get some replies from
    people who love or hate certain ISPs for their own reasons, regardless of
    any "logic"
    If I were you, I'd do a bit of research yourself first.
    Have a look at - and do comparisons of - ISPs on sites such as

    Regardless of personal views, some of the "bias" in this newsgroup is
    currently definitely *against* the following ISPs (i.e. don't touch 'em with
    a bargepole at the moment if you value your sanity, etc), for various
    TalkTalk - takes ages for them to provide a connection, poor service. Owned
    by Carphone Warehouse. Didn't you see the BBC Watchdog programme a few
    months back?
    Sky - as above
    Virgin - falling apart at the seams (but you knew that anyway).
    Tiscali - crap service
    Be - fast service, not available everywhere and tight-fisted (apparently
    won't contact BT if you have a line problem, as it costs them money, which
    they don't like spending).
    BT - expensive for what you get, with Indian call-centre.
    Pipex - going down the drain, apparently.

    When you've done your research, you may well find that the ISP that meets
    your needs turns out to be a small one that doesn't advertise with a lot of
    hype. Don't be put off. It will probably give good service at a reasonable
    cost, with good after-sales service, unlike many of the bigger boys.
    You might end up with a list something like:
    AAISP, IDnet, Brightview (Includes Globalnet, Madasafish and Waitrose)
    Entanet, etc.

    Hope that helps,

    George Weston, Jul 23, 2007
  4. rob17283

    Brian Guest

    The general consensus seems to be fine, if you can get it, but many
    people cannot, and some are hanging around for months waiting for

    I should imagine after coming from Virgin, the last thing you want is
    any more hassle. At the moment it's very important you read the ISP
    reviews.I'd go with one of the smaller jobs on a 30 day contract.

    UKFSN were seamless for me, but it's only been a few days so I cant
    really comment, apart from my partner has been with them for a year
    with no problems. Very strict on downloads, so make sure you get the
    right package, 30gb (19.99) looks like a safe bet, otherwise there are
    penalties for going over.
    Brian, Jul 23, 2007
  5. rob17283

    Gonz Guest

    I bet Virgin Media really wasn't expecting all this.
    They deserve it though after all the promises of doin this and that, and
    all that it turned out to be was a charge more for this and more for
    that, and then cut down on this, and stop all that.

    What say you Alex Brown?
    Gonz, Jul 23, 2007
  6. TalkTalk are dreadful.

    If you want downloads to crawl at 0.5k/s if you are lucky then go ahead. If
    you want frequent downtime, then go ahead. If you want useless customer
    services then go ahead.

    They are very poor, makes Virgin look top notch.
    {{{{{Welcome}}}}}, Jul 23, 2007
  7. rob17283

    Alan Guest

    Try here


    Alan, Jul 23, 2007
  8. rob17283

    Gonz Guest

    Gonz, Jul 23, 2007
  9. rob17283

    Eeyore Guest

    According the thinkbroadband's users, TalkTalk are *worse* than Virgin. All the
    'big' ISPs are rubbish in varying degrees as far as I can tell.

    And you do get what you pay for. In other words, you won't get a great service
    for tuppence. In fact a great service is going to cost a fraction more than the
    average but only a fraction more, not a fortune actually. You need to decide
    what you're looking for.

    What's your budget, and what level of service are you looking for ? And how much
    were you paying Virgin ? You'd have been crazy to pay list price. They offered
    me 4Mbps for £8.50 but even that low price wasn't enough to stay.

    Eeyore, Jul 23, 2007
  10. rob17283

    Carl Waring Guest

    As their Q1 results showed an *increase* in Broadband customers, and they
    are officially the UKs largest Consumer ISP, I think you're comment might be
    somewhat in error ;-)

    Carl Waring
    DGLite: - FREE!!!
    Packages ranging from FREE to UNLIMITED!
    Carl Waring, Jul 24, 2007
  11. rob17283

    Gonz Guest

    Things change.
    It's only yourself you're kiddin, Carl.
    Nobody else.
    Gonz, Jul 24, 2007
  12. rob17283

    Soruk Guest

    Another Demon user here.
    Soruk, Jul 24, 2007
  13. rob17283

    Bob Wibble Guest

    Hi folks.
    You'll generally find that the majority of ISPs offer a reasonable service
    until something goes wrong. What then happens depends to a large extent on
    how much you pay them, although this does vary a little - see the other
    posts for more. If you're on a free or cheap bundled service, the provider
    is having to work on miniscule margins so they'll probably have reduced
    their costs by outsourcing the support function to an overseas, script-based
    call centre. When your connection goes tits-up it can be very problematic
    to get it back on track.

    I know you haven't said you're going to do this, but I would advise against
    looking for a cheap deal if you want to expect any kind of service, and you
    should definitely check out the support options.

    Bob Wibble, Jul 24, 2007
  14. rob17283

    Norm Guest

    I spent six months trying to get Demon to fix a fault and they weren't
    interested. After another six months I'm still trying to get advance
    payments back from them. Looks like my next step is taking them to

    Avoid Demon at all costs.
    Norm, Jul 24, 2007
  15. rob17283

    Alan Guest

    Tiscali will soon be buying the Pipex broadband customer base and
    service. In the forums I read lots of people are starting to jump ship
    before Tiscali take over.
    Alan, Jul 24, 2007
  16. rob17283

    Carl Waring Guest

    Who to believe, though. Some random poster on Usenet or officially-released

    Well, we'll find out in a couple of weeks anyway ;-)

    Carl Waring
    DGLite: - FREE!!!
    Packages ranging from FREE to UNLIMITED!
    Carl Waring, Jul 25, 2007
  17. rob17283

    Gonz Guest

    You believed the 'official' over the 'random poster' before, and it
    turned out that the 'official' was a load of porkies.
    LOL Virgin are auctioning theirselves off now, must be worse than we
    Gawd, another name change then...
    Let me know the item number when you get it, and I'll snipe it.
    Gonz, Jul 25, 2007
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