Recommendation please for ISP on a 12 month contract..

Discussion in 'Broadband' started by Steve Olive, Jun 13, 2008.

  1. Steve Olive

    Steve Olive Guest

    Hi all.

    I have an ageing friend who requires broadband for the first time. My
    normal recommendations of Zen/Idnet are not ideal as she'd like to avoid
    the £47 connection fee by going to a provider bundling it as part of a
    12 month contract.

    She will be a light user, and require the relevant hardware. Ideally a
    router rather than a nasty USB modem.

    Of the well known players, O2 seem to be a possibility. They tick the
    boxes and I have found their customer service good in the past.

    I know who to avoid (Tiscali) but have mixed feelings about the others
    like Sky, Talk Talk, Tesco...the list goes on. She doesn't want to sign
    over her phone line to anyone else as part of a bundle.

    Can anyone help out here with an opinion or two please. I'd appreciate it.

    Steve Olive, Jun 13, 2008
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  2. Steve Olive

    Mike P Guest


    Mike - not affiliated, but happy customer.
    Mike P, Jun 13, 2008
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  3. Steve Olive

    Steve Olive Guest

    Thought of them but not available in deepest Zummerzet :-(

    Thanks anyway
    Steve Olive, Jun 13, 2008
  4. Steve Olive

    Nigel Cliffe Guest

    I'd look at Plusnet for such a user.
    They seem to be doing the "right" thing in publishing how they throttle
    services (etc) rather than hiding behind "unlimited" claims.

    Given fairly low price of wired routers from computer shops, I wouldn't make
    the provision of a free router to be a deal-breaker. However, agree that a
    router is far preferable to a USB modem.

    - Nigel
    Nigel Cliffe, Jun 13, 2008
  5. Agreed.
    See for tariffs.
    Reasonable rates and excellent after-sales service with call centre in
    Sheffield - callable at normal rates (not premium).
    One month contract but router free if she stays with them for 12 months

    George Weston, Jun 13, 2008
  6. Demon Home 8000 £17.99 a month.

    Demon HomeOffice 8000 £22.99 a month. Includes Usenet.

    No setup or connection fee.

    Stephen Wolstenholme, Jun 13, 2008
  7. Steve Olive

    Nigel Cliffe Guest

    I wouldn't recommend Demon any more.
    Used to be good some years ago, not any more.

    (Could write long rant about where they are hopeless, but lets leave it at

    - Nigel (ex Demon customer)
    Nigel Cliffe, Jun 13, 2008
  8. Steve Olive

    Grant Guest

    If she already has Sky TV, BB at £0/month with a router thrown in makes a
    lot of sense.
    Grant, Jun 13, 2008
  9. I have an ageing friend who requires broadband for the first time. My

    Plusnet do a light user package for £9.99 per month including an inclusive
    wireless router for a 12 month contract. First class support and good

    Peter Crosland, Jun 13, 2008
  10. Steve Olive

    TheOldFellow Guest

    I've just been through a difficult broadband install for a friend - the
    line had a DACS on it. The ISP is Plusnet, and they kept us informed
    right down the line. I'd use them again.

    Friend chose the 12 month contract and free one-port wireless router.
    It works OK.

    TheOldFellow, Jun 13, 2008
  11. Steve Olive

    Eeyore Guest

    Realy LOW usage ? Sure that the BBC's iPlayer won't rack it up ?

    Does Plusnet still do free connection, even on their £9.99 tariff ?

    Eeyore, Jun 14, 2008
  12. Steve Olive

    Eeyore Guest

    Plusnet certainly were not long ago giving away a 'free' router for contracts

    Eeyore, Jun 14, 2008
  13. Steve Olive

    Eeyore Guest

    Yup, much as they managed to piss me off courtesy of their hooky deal with
    Tiscali, they seem to have pulled their socks up now. Until the Tiscali fiasco
    (now long gone one assumes) , I'd never had a single quibble with Plusnet, and
    I have in the past suggested them to others who were equally happy.

    Eeyore, Jun 14, 2008
  14. Steve Olive

    Eeyore Guest

    Demon have gone down the drain AIUI. Feck, Idnet costs no more than that
    (less for low usage) and they're the UK's totally best ISP IMHO.

    Once proud ISPs are falling by the wayside today. Usually as they get gobbled
    up by large uncaring greedy corporates.

    Eeyore, Jun 14, 2008
  15. Steve Olive

    Eeyore Guest

    Big IF, but good suggestion.

    Eeyore, Jun 14, 2008
  16. Steve Olive

    Eeyore Guest

    Well, there you go Peter. We can agree on some things. Beware of eceeding the
    d/l limit though. It's all too easy these days with meeja on the net. But the
    next step up isn't that expensive either.

    Certainly a good option to consider.

    Eeyore, Jun 14, 2008
  17. Steve Olive

    Steve Olive Guest

    Plusnet it is then.

    I was slightly wary as my brother uses them and had 'issues' with tech
    support in the past. They have been fine for a while now in fairness.

    Thanks to you all.
    Steve Olive, Jun 14, 2008
  18. Glad to hear it! ;)

    I tend to pop into this group from time to time so if your friend's ever
    any problems then feel free to give me a nudge.
    PlusNet Support Team, Jun 14, 2008
  19. Steve Olive

    Steve Olive Guest

    Now that's what I call service.

    Steve Olive, Jun 14, 2008
  20. Steve Olive

    Eeyore Guest

    LOL. And there I was about to say that Bob posts here from time to time.

    Bob's one of the good guys at PN. If you have a problem, Bob's one of the
    best at fixing it.

    However I do still need to gnaw a bone with past PN behaviour. Let's see if
    Bob's up to it ? Details to follow.

    Eeyore, Jun 14, 2008
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