Quick question for Plusnet Support.

Discussion in 'Broadband' started by Sean, Jul 9, 2004.

  1. Sean

    Sean Guest

    Guys

    Got my HH converted to ADSL line & enabled on Wednesday and according to
    the Plusnet site my account has been activated. Impressed with the speed
    at which thigns have been done. Thanks.

    Now a quick one for you, checked my connection details on the Plusnet
    site and my username shows up as

    username-plusdsl.net

    The setup documentation says it should be , which is
    what I've got programmed into the router. My wife tells me that she
    can't connect. Connection light flashes then stops after a few tries.

    So is the username-plusdsl.net correct as reported by connection
    settings? Thanks for your help.
     
    Sean, Jul 9, 2004
    #1
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  2. Sean

    Ian Stirling Guest

    I would suggest ringing them on 0845 1400200 More likely to get a
    response that hope they are reading this newsgroup
     
    Ian Stirling, Jul 9, 2004
    #2
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  3. To be fair to PlusNet they are one of the few ISP's reading this
    newsgroup and past experience suggests they often respond within the
    hour.
     
    Hiram Hackenbacker, Jul 9, 2004
    #3
  4. Sean

    poster Guest

    true, but with summer breaks, and work on servers, etc, there's no
    guarantee of a speedy response, and 0845 is hardly comparable with
    having to dial an 09xxx call. Also, they may ask for a change and
    with a phone call the interaction may mean an "instant" fix if one
    or other end has something wrong, rather than an exchange via news
     
    poster, Jul 9, 2004
    #4
  5. Hi,

    It should not be on the "username-plusdsl.net" realm, but
    . As Ian advised you can give us a call (which is
    probably the quickest way to resolve the issue) or post your username
    or a ticket ID here and I'll check it out for you.

    Kind regards

    Luke
     
    PlusNet Support, Jul 9, 2004
    #5
  6. Sean

    Sean Guest

    On the Fri, 09 Jul 2004 12:14:56 +0100, PlusNet Support uttered forth
    the following...
    Cheers for the response. I've asked my wife to call Support if she gets
    the chance, if not I'll call later.
     
    Sean, Jul 9, 2004
    #6
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