Problem connecting to Virgin.net - please please help!

Discussion in 'Broadband' started by Schnide, Apr 28, 2004.

  1. Schnide

    Schnide Guest

    I've signed up to Virgin's ADSL service but my D-Link 604+ reports an
    "Auth fail" message despite knowing that my login details are
    *definitely* correct.

    The BT test line settings show 'connected' but Virgin's test line and
    it's own ADSL service connection just says 'auth fail'. D-Link have
    only suggested upgrading the firmware which I've done, the site who
    sold me the gear can understandably not help very much and Virgin are
    only going to run tests on the line - otherwise they'll pass it to BT
    next and leave me to suffer.

    I've got the standard settings running on my web-based manager for the
    router and also tried many suggested variations.. no joy. I've also
    tried both hard and soft resets on the router. The diagnostics show
    very good line speeds on the actual line (albiet reporting Line Error
    -> ADSL line -> CRC errors -> 2 if that could be responsible).

    I have a my PC running with a Realtek ethernet card, a D-Link 510
    wireless card through a D-Link 604+ router into my newly-activated
    ADSL socket. I'm running XP from a fresh install (the third in two
    days thanks to trying to solve this problem) so you can assume I have
    standard settings running.

    Any ideas at all? I'm absolutely desperate and stuck with nothing from
    the primary places that should help me

    Any help appreciated..

    Lee
     
    Schnide, Apr 28, 2004
    #1
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  2. Schnide

    poster Guest

    worth visiting a neighbour with ADSL to check your D-Link will connect
    to their service, and/or try their kit on your line ? I have a spare
    router which I'd happily loan, but it will take a while to post, and
    in any case, is on loan to someone else until Friday. Peter M.
     
    poster, Apr 28, 2004
    #2
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