Poor quality BT line

Discussion in 'Broadband' started by Terrycymru, Feb 18, 2005.

  1. Terrycymru

    Terrycymru Guest

    I was eager to upgrade my 1mb connection to 2mb but then disappointed to be
    told that there was too much noise on the line to support it.

    Coincidentally, a week before I had noticed that the cover on a BT
    connection box mounted high on my external wall was open and there were
    wires hanging out exposed to the elements. I duly phoned BT to report this
    and was curtly told that if I had damaged the wiring I would be charged! I
    pointed out that given the location of the connection box it would be
    difficult for anyone to damage it.

    Next day a BT engineer arrived and when I pointed out the problem his
    reaction was on the lines of "Is that all it is?". He dismissed my
    suggestion that it was probably not a good idea to leave wiring exposed to
    rain, etc with "It wouldn't make any difference because the connections are
    greased." He then grudgingly climbed up a ladder to the box closed the lid
    and was down again in seconds. He then used the phone to do a check, said
    "That's OK" and was off in a flash.

    With all the excitement about forthcoming 8mb connections it seems
    reasonable to ask when are BT going to improve line quality to provide a
    2mb connection to everyone who wants it?

    Terry
     
    Terrycymru, Feb 18, 2005
    #1
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  2. Terrycymru

    :::Jerry:::: Guest

    I'm sure they will if you care to pay them to do so...

    I suggest you read up on what services they (BT) are duty bound to supply
    (as part of any contract between themselves and the customer) and what they
    are not, AIUI domestic ADSL is an 'extra' and not the 'service'.
     
    :::Jerry::::, Feb 18, 2005
    #2
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  3. Terrycymru

    Terrycymru Guest

    My point (snipped by you) was that the poor quality of work carried out by
    *some* BT engineers may cause the problem with noisy lines.
     
    Terrycymru, Feb 18, 2005
    #3
  4. Terrycymru

    Lurch Guest

    But the voice works fine, so it's not sub-standard. BT won't go to any
    great lengths to exceed what they have to supply as a minimum.
     
    Lurch, Feb 18, 2005
    #4
  5. Terrycymru

    Ian Guest

    Its V unlikely and open dropwire conection box will as the engineer expained
    to you the cable are connected by grease filled crimps and the box serves
    little purpose except to keep off direct rainfall
    ..

    BT do provide low loss lines, But you have to pay for the priv.
     
    Ian, Feb 18, 2005
    #5
  6. Terrycymru

    :::Jerry:::: Guest

    But that is not their prime concern, hence the reaction you received when
    the BT engineer turned up, your phone worked, you even had 1mb ADSL - if
    your phone wasn't working or you had problems with your existing ADSL
    service you might have had a point.

    It would be an almost impossible task to physically check on every line box
    and connection, it is possible to check such things like the S/N ratio on
    lines etc. and as long as they meet the spec' for the 'service' contract
    then it works, extras are extras.
     
    :::Jerry::::, Feb 18, 2005
    #6
  7. Terrycymru

    Peter Lee Guest

    I recently asked for my 512 connection to be upgraded to 1M. BT refused
    because the line was too noisy. I contacted my ISP and said that I was
    only 3.25km from the exchange and that BT had recently increased the
    limit from 4 to 6km. The reply said that all BT were interested in was
    where I had got the information from as it was not their policy to
    publish these figures, and NO the line was too noisy.
    I then wrote a long letter to the "BT Correspondence Centre" in
    Gateshead,
    pointing out that I had been telling them that the line was noisy for 30
    years and was it beyond them to run a "clean line" for just over 3 km
    mostly underground.
    I have never had a reply to this letter but 10 days later I had a phone
    call from my ISP saying that BT had upgraded my line to 1M without being
    asked again. It has been faultless.
     
    Peter Lee, Feb 18, 2005
    #7
  8. Terrycymru

    Terrycymru Guest

    "Every" line box and connection? I only had 1!
     
    Terrycymru, Feb 18, 2005
    #8
  9. Terrycymru

    Lurch Guest

    And so do most other people in the UK, or did you just want BT to
    personally provide you with what you want and no-one else.
     
    Lurch, Feb 18, 2005
    #9
  10. Terrycymru

    Bob Eager Guest

    You mean that you *know* that there is a continuous piece of wire all
    the way from your house to the exchange????
     
    Bob Eager, Feb 18, 2005
    #10
  11. Terrycymru

    :::Jerry:::: Guest

    Oh, sorry, I didn't realise that BT runs solely for your benefit ! You idiot
    :~(
     
    :::Jerry::::, Feb 18, 2005
    #11
  12. Terrycymru

    Terrycymru Guest

    It runs solely for the benefit of its shareholders which is obviously why
    it is such crap. Trouble is some customers expect a reasonable level of
    service and engineers to do the job they are paid to do.
     
    Terrycymru, Feb 18, 2005
    #12
  13. Terrycymru

    Lurch Guest

    How do you know this? I think most on here would agree that BT aren't
    perfect, far from it in fact, but your expectations for every home in
    the UK to be able to have the latest technologies delivered instantly
    over the existing infrastructure are a bit far fetched.
     
    Lurch, Feb 18, 2005
    #13
  14. Terrycymru

    six-toes Guest

    how do you quantify noise on line ? due to catenary cables running next
    to sub stations, transmitters , what exactly ??? how about rainfall on
    catenary cables say in rural areas ??
    where does this noise come from exactly ? and what are the guidelines
    per kilometer db etc
     
    six-toes, Feb 18, 2005
    #14
  15. Terrycymru

    :::Jerry:::: Guest

    Which is true for any public quoted company.
    You get it, within your service contract.

    The alt.clueless.moron group is along the corridor, move along....
     
    :::Jerry::::, Feb 18, 2005
    #15
  16. Terrycymru

    Muxton Guest

    Not strictly true. It would *like* to, but Ofcom occasionally has to
    remind it who paid for it in the first place :)

    Jake
     
    Muxton, Feb 18, 2005
    #16
  17. Terrycymru

    Terrycymru Guest

    After you squire. You obviously know it well!
     
    Terrycymru, Feb 18, 2005
    #17
  18. Terrycymru

    :::Jerry:::: Guest

    I've only the address, sorry, but feel free to report back after they find
    you a spare clue or two...
     
    :::Jerry::::, Feb 18, 2005
    #18
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