Plusnet's 2mb/s is slower then it's 512 kb/s connection and being5.5 times slower then Pipex - why?

Discussion in 'Broadband' started by Dee, May 18, 2005.

  1. Dee

    Dee Guest

    I migrated yesterday from Pipex 512 kb/s to PlusNet's 512kb/s (Plus
    option for £14.99 per month) with an order to regrade to the fastest
    possible speed.


    I can log into the intrnet with both pipex and plusnet ID's and
    Passwords yesterday both ISP's were working for me and I'd say PlusNet
    was a little quicker then Pipex at 512 kb/s

    I just got home and see I'm now connected at 2 mb/s and decided to test
    this new fast download speed and have to say I more then dissapointed.

    It's now 2:23am GMT and I'm downloading with plusnet 2 mb/s slower then
    I was yesterday with both pipex 512 kb/s and PlusNet kb/s.

    ADSL Guide's speed test shows now shows a download speed with plusnet 2
    mb/s of just 44.9 KB/sec Yesterday (before regrading) it was more like
    55 KB/sec

    As I understood it the Plus option for £14.99 slows down your download
    speed at peaks time - it's 2:30am on a Wednesday morning - is that a
    peak time?

    I've now logged into my pipex account and did the same test and the
    download speed I get is 174.1 kb/s compared to plusnet's 44.9 kb/s


    I've also gone to the Sunet website to download the open office beta

    http://ftp.sunet.se/pub/Office/OpenOffice.org/developer/680_m100/

    With pipex after 10 seconds the average speed is 193 kb/s

    with plusnet after 10 seconds the average speed is just 33.5 kb/s - I
    downloaded the same file yeterday with plusnet 512 kb/s and it was more
    like 55 kb/s

    so my questions is why at 2am to 2:30am is Plus Net 2mb/s service so
    slow? And slower then yesterday (before egrading) as well as in
    particular almost 5.5 times slower then pipex?

    The tests comparisions with Pipex show the line is capable of a decent
    speed so the problem must be at Plus Net's end? is 2:32am considered
    peak time?
     
    Dee, May 18, 2005
    #1
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  2. Dee

    Alex Heney Guest

    How sis you "see" you are now connected at 2Mb.

    If it just what your router is reporting, then PN have probably not
    upgraded on their side yet.

    But if you have had notification from PN, then you should have been fully
    upgraded.

    If you are using the same line, then you are either using Plusnet all the
    time, or you are using Pipex all the time. You simply cannot have two
    different ADSL services on the same line.
     
    Alex Heney, May 18, 2005
    #2
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  3. oh you lot should really try ntl, super fast service and not once had a
    dropped connection, in fact it has alwya run a top speed.
    I migrated yesterday from Pipex 512 kb/s to PlusNet's 512kb/s (Plus
    option for £14.99 per month) with an order to regrade to the fastest
    possible speed.


    I can log into the intrnet with both pipex and plusnet ID's and
    Passwords yesterday both ISP's were working for me and I'd say PlusNet
    was a little quicker then Pipex at 512 kb/s

    I just got home and see I'm now connected at 2 mb/s and decided to test
    this new fast download speed and have to say I more then dissapointed.

    It's now 2:23am GMT and I'm downloading with plusnet 2 mb/s slower then
    I was yesterday with both pipex 512 kb/s and PlusNet kb/s.

    ADSL Guide's speed test shows now shows a download speed with plusnet 2
    mb/s of just 44.9 KB/sec Yesterday (before regrading) it was more like
    55 KB/sec

    As I understood it the Plus option for £14.99 slows down your download
    speed at peaks time - it's 2:30am on a Wednesday morning - is that a
    peak time?

    I've now logged into my pipex account and did the same test and the
    download speed I get is 174.1 kb/s compared to plusnet's 44.9 kb/s


    I've also gone to the Sunet website to download the open office beta

    http://ftp.sunet.se/pub/Office/OpenOffice.org/developer/680_m100/

    With pipex after 10 seconds the average speed is 193 kb/s

    with plusnet after 10 seconds the average speed is just 33.5 kb/s - I
    downloaded the same file yeterday with plusnet 512 kb/s and it was more
    like 55 kb/s

    so my questions is why at 2am to 2:30am is Plus Net 2mb/s service so
    slow? And slower then yesterday (before egrading) as well as in
    particular almost 5.5 times slower then pipex?

    The tests comparisions with Pipex show the line is capable of a decent
    speed so the problem must be at Plus Net's end? is 2:32am considered
    peak time?
     
    Stefan Kaniuk, May 18, 2005
    #3
  4. Dee

    Depresion Guest

    ROFL. NTL is presently falling over, speeds are all over the place (both of
    these are mainly down to there totally crap "transparent" proxies) over the last
    3 years not one month has gone by without some loss of service, and customer
    service is so far from actually being a service for there paying customers to be
    a breach of trade descriptions. The second BT gets ADSL here I'm off to Sky and
    a new ISP.

    Oh and don't top post it makes following threads much harder.
     
    Depresion, May 18, 2005
    #4
  5. Well you may find that the case but since we had ntl installed it genuinely
    has been superb, perhaps its a case though, of who you know, direct lines
    into cs etc,etc.
     
    Stefan Kaniuk, May 18, 2005
    #5
  6. Dee

    Dee Guest


    Well then how do you explain that I can connect with both ISP's using
    both usernames and passwords and get totally different download speeds?

    Who says there isn't a crossover? Are you saying that if you move from
    one supplier to another they pull out a wire from Pipex equipment and
    plug it into Plusnet one?
     
    Dee, May 18, 2005
    #6
  7. fair enough you can access 2 isps woooooooohoooo now move on and talk about
    something else.
     
    Stefan Kaniuk, May 18, 2005
    #7
  8. Dee

    Nigel M Guest

    Why not? Surely the if line is plugged into a DSLAM, you can connect to
    any ISP that will authenticate you?

    The speed problem is probably because although BT have upgraded your
    line (so your router/modem will show it), PN haven't upgraded you yet.

    You may find that rebooting your router/modem will fix it.
     
    Nigel M, May 18, 2005
    #8
  9. Dee

    Peter M Guest

    Well, no 'wire' involved, but there's usually a change to settings which
    blocks use of 'other' ISPs than the one you are expected to use, and
    unlike ISDN/dial-up, one generally doesn't have this facility. Peter.
     
    Peter M, May 18, 2005
    #9
  10. <snip>


    Hi,

    It sounds like out automated systems haven't picked up your regrade yet,
    if you give the support team a call they'll be able to update your account
    details to reflect the fastest speed. Once they've done this give your
    equipment a reboot and you'll be on 2Mbps.



    With Regards,

    Dave,
     
    PlusNet Support Team, May 18, 2005
    #10
  11. Not strictly true.

    BT plug you in at the exchange, yes. But they also have to create an
    entry for you in their SSB database. This determines the 'realm' a
    customer can connect to (eg. @plusdsl.net). To be honest you should only
    be able to connect to one realm at a time.

    Having said that it is not impossible to be provided on more than one
    realm. We have a test machine here that can connect to multiple VISPs

    Kind Regards,
     
    PlusNet Support Team, May 18, 2005
    #11
  12. Dee

    Dee Guest


    Am I right in thinking though if I'm fully regraded to 2 mb/s and I want
    to download stuff at 2am on a weekday I should be getting quite a bit
    better then say 47 kb/s most of the time? I know there is speed limits
    on the plus package at £14.99 but I thought they applied during peak
    hours i.e. say 8am to midnight?
     
    Dee, May 18, 2005
    #12
  13. It's difficult to say, the speeds on P2P on Broadband Plus are very
    dependant on network traffic at the time so you might see faster speeds
    than that you might not. Once your account's set up correctly and you've
    rebooted give it a try.


    With Regards,

    Dave,
     
    PlusNet Support Team, May 18, 2005
    #13
  14. In your opinion not mine.

     
    Donald McTrevor, May 18, 2005
    #14
  15. This is reverse indented cos it didnt work.

    I migrated yesterday from Pipex 512 kb/s to PlusNet's 512kb/s (Plus
    option for £14.99 per month) with an order to regrade to the fastest
    possible speed.

    I can log into the intrnet with both pipex and plusnet ID's
    and
    Passwords yesterday both ISP's were working for me and I'd say PlusNet
    was a little quicker then Pipex at 512 kb/s

    I just got home
    and see I'm now connected at 2 mb/s

    and decided to test
    this new fast download speed and have to say I more then dissapointed.

    It's now 2:23am GMT and I'm downloading with plusnet 2 mb/s slower then
    I was yesterday with both pipex 512 kb/s and PlusNet kb/s.


    ADSL Guide's speed test shows now shows a download speed with plusnet 2
    mb/s of just 44.9 KB/sec Yesterday (before regrading) it was more like
    55 KB/sec

    As I understood it the Plus option for £14.99 slows down your download
    speed at peaks time - it's 2:30am on a Wednesday morning - is that a
    peak time?

    I've now logged into my pipex account and did the same test and the
    download speed I get is 174.1 kb/s compared to plusnet's 44.9 kb/s


    I've also gone to the Sunet website to download the open office beta

    http://ftp.sunet.se/pub/Office/OpenOffice.org/developer/680_m100/

    With pipex after 10 seconds the average speed is 193 kb/s

    with plusnet after 10 seconds the average speed is just 33.5 kb/s - I
    downloaded the same file yeterday with plusnet 512 kb/s and it was more
    like 55 kb/s

    so my questions is why at 2am to 2:30am is Plus Net 2mb/s service so
    slow? And slower then yesterday (before egrading) as well as in
    particular almost 5.5 times slower then pipex?

    The tests comparisions with Pipex show the line is capable of a decent
    speed so the problem must be at Plus Net's end? is 2:32am considered
    peak time?
     
    Donald McTrevor, May 18, 2005
    #15
  16. Dee

    Alex Heney Guest

    <snip>

    How come everybody else manages to make *that* much work, even with OE?
    <snip>

    Perhaps you should take you own advice.

    His post was FAR more comprehensible than your rubbish.

    And if you knew *anything* about the situation, you would know that Plusnet
    are currently undertaking an exercise to upgrade everybody who is not
    currently on 2Mb, up to whatever their line can support.

    The OP is saying his line has been upgraded (i.e. BT have done their bit),
    but he doesn't appear to be getting the highre speed.
     
    Alex Heney, May 19, 2005
    #16
  17. Dee

    Dee Guest

    Hi,

    Yes above is correct, first I need to swap frompipex to plus net on a
    like for like basis and then after a few days they regrade to the
    fastest possible speed.

    I did just did the speed test with http://www.adslguide.org.uk

    And got a reading of 60.4 kb/s and it's now 2:20am I suspect without
    throttling down of the service it would be quite a bit quicker

    But 60.4 kb/s is better then I got yesterday.

    Also got an email today saying I'm now fully upgraded to 2 mb/s - Anyway
    for £8.45 a month less then pipex that's fine with me .. although it
    would be nice at off peak times to get the most out of the system so
    downloads don't have to passover to peak times.
     
    Dee, May 19, 2005
    #17
  18. Dee

    Depresion Guest

    What?
     
    Depresion, May 19, 2005
    #18
  19. Dee

    Depresion Guest

    CS conversations generally go like this:

    CS: "Unplug your modem for 30 seconds"
    Me: "I've already done that"
    CS: "Well do it again"
    Me: "Ok"
    (30 seconds later)
    Me: "Ok plugged it back in"
    CS: "Is it working now?"
    Me: "No"
    CS: "Oh, err I don't know of any area faults can you check the service status
    page."
    Me: "Not really my internet connection isn't working"
    CS: "Oh that makes sense, I'll get a senior support engineer to phone you back."
    Me: "Ok any idea when that will happen?"
    CS: "Shouldn't take long."
    Me: "Ok bye."
    CS: "Goodbye"

    In the 3 years they have only ever phoned back once, and that was to tell me to
    unplug the modem for 30 seconds.

    Things were a lot better but they closed down 2 of there call centres (the
    internet specific ones, they couldn't fix the problems still but did have an
    idea when there was one) as a cost cutting measure.
     
    Depresion, May 19, 2005
    #19
  20. Dee

    Alex Heney Guest

    He was stating his (wrong) opinion that top posting doesn't make threads
    harder to follow.
     
    Alex Heney, May 19, 2005
    #20
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