Plusnet Email Status

Discussion in 'Broadband' started by Adrian Brentnall, May 15, 2006.

  1. Found on Plusnet's 'service status' page

    ============quote=============
    Email Delays (31938) - Update
    We have received further reports of lengthy delays on incoming mail,
    which we are currently investigating.

    We will provide a further update regarding the status of the email
    platform within the next few hours
    =========unquote==============

    Well - I can help you there guys.
    Current email status is

    broken,
    garbage,
    long delays,
    complete crap,
    not worth paying for
    and quite a lot of other stuff that I'm far too polite to say on the
    newsgroup.

    Example - important email about a house purchase - sent at 4:57 Sunday
    afternoon, hit Plusnet's servers at 4:57pm - delivered to me at 4:21
    (am) on Monday morning..... - twelve hours in transit - I could have
    walked there, collected the paper copy and walked back in that time.

    ....but the good news is - all the Spam is still getting through !
    Were'nt you going to 'do something' about that ??

    C'mon guys - have you learnt nothing from your appalling performance
    over the last few weeks....?

    Adrian
    Suffolk UK

    What's more - it's been unreliable for days, if not weeks.


    ======return email munged=================
    take out the papers and the trash to reply
     
    Adrian Brentnall, May 15, 2006
    #1
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  2. Adrian Brentnall

    poster Guest

    Yes, pretty poor for anything "urgent".
    In which case, you've had plenty of time to get yourself a free mail
    account elsewhere, or pay for one, if you prefer. Try Fastmail.net,
    MailSnare.net, Yahoo.co.uk... even Google offers free mail now :)
     
    poster, May 15, 2006
    #2
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  3. Hi Poster

    Done that - got one through Lycos, but it doesn't seem to be a great
    deal more reliable than PlusNet's feeble offering....

    I'd change ISP's in the blink of an eye - but we're moving overseas in
    the very near future, and I don't really want to go through all of
    that 'twice'.....

    It's the ineptitude of Plus's engineers that's so frustrating....
    according to their status page the changes they made to sort out
    Friday's collapse in email......

    "resulted in unforeseen problems on 6 of our 18 mail servers (the same
    change was made to all). These 6 mail servers are now showing high
    loads, which is why some customers are still seeing lengthy delays to
    their email delivery. "

    Fix one problem - create another......

    They seem to be making very heavy weather of the whole email issue -
    not like it's 'new technology' - surely ??

    Regards
    Adrian

    ======return email munged=================
    take out the papers and the trash to reply
     
    Adrian Brentnall, May 15, 2006
    #3
  4. Adrian Brentnall

    poster Guest

    Ah well, I guess if you've found it problematic... in any case, it's
    usually the very day you want something to come through, when they've
    some failure... so it's another true case of sod's law :) Peter M.
     
    poster, May 15, 2006
    #4
  5. Hi Peter

    Aint that the truth !

    Email's one of those things that you tend to take for granted - until
    it all goes pear-shaped....

    ....selling a house is stressful enough - without messages going
    missing for hours....

    Had to phone the solicitor this morning and ask them to print out the
    email they'd sent to me, and fax it ! ..... - email finally turned up
    some hours later......

    Grrrr !

    Adrian




    ======return email munged=================
    take out the papers and the trash to reply
     
    Adrian Brentnall, May 15, 2006
    #5
  6. Adrian Brentnall

    cw Guest

    Email is never guarenteed, especially for legal stuff! I know it doesn't
    excuse the delays but it'd be worth asking your solicitors to make a call
    to you after sending an email to make sure it gets through. I would say the
    same with any email provider when it is anything important.
     
    cw, May 15, 2006
    #6
  7. Adrian Brentnall

    Joe Lee Guest


    <cough> It wasn't a freebie offerring but included as part of the package
    provided in exchange for a set subscription fee, I believe it's likely to
    become a 'value-added'(?) service unless PN can discourage sufficient
    numbers of their customers from using it.

    I've been using webmail to check for anything urgent & when necessary
    copy/pasting it through.

    I honestly believe that rather than invest in infrastructure, the policy is
    to dissuade customers from using anything but the core service (witness
    their news server fiasco late last year).

    Regards.
    Joe Lee.
     
    Joe Lee, May 16, 2006
    #7
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