Plusnet (ATTN Plusnet support if you still lurk/post here!) -accessing cancelled account / moorcroft

Hello Group,

I'm specifically looking for some plusnet assistance here.

My mum moved to Orange from plusnet (Broadband and Landline) about a
year ago and all was well until about 6 weeks ago she got a letter
from Moorcroft asking for nigh on £50 without an explanation.

Efforts to extract the info from plusnet frontline customer service
are failing because the account is closed, apparently the only way for
frontline CS to access is the account is with the correct username,
which we have forgotten - the service has been disconnected for about
a year, and since my mum didn't use email the only time we've ever
used the username was when I configured the router for her about 5
years ago.

We offered any other piece of information to plusnet CS but after 30
minutes of going round in circles we got nowhere. Requests to speak to
a senior person were also batted off. This would seem to be a fairly
big flaw in their Data Protection processes if accounts can only be
retrieved with one key piece of information.

So to summarise: Moorcroft want £48.something. I want Plusnet to tell
us what it's for, but if plusnet CS person is to be believed unless we
can remember the username we are snookered. I have therefore informed
plusnet that until a final bill is provided they can whistle for it,
and should the matter proceed to small claims court I'm fairly
confident that I would win.

Natuarally, I'm not going to be putting up any account details on
here, but my reply-to is valid, if there are any plusnet supports
still here (I know there used to be ages ago when I was a happy
plusnet customer too) that are feeling charitable, I'd be grateful for
a stress free way out of this. My mum is nearly 70 and not in great
health, and all we want is to be told what the £50 is for.

Thanks in advance for any hints.

Jon

 

i am not plusnet custmer support, but if it were me I'd put it in
writing, asking for an explanation, they'd have to reply then.

 

Recorded delivery letter to:

Richard Fletcher, Chief Operating Officer
PLUSNET PLC
INTERNET HOUSE
2 TENTER STREET
SHEFFIELD
S1 4BY

quoting the old account number, telephone number and address should do
the job.

Rgds

Denis McMahon

 

Recorded delivery letter to:

Richard Fletcher, Chief Operating Officer
PLUSNET PLC
INTERNET HOUSE
2 TENTER STREET
SHEFFIELD
S1 4BY

quoting the old account number, telephone number and address should do
the job.

Rgds

Denis McMahon

 

Recorded delivery letter to:

Richard Fletcher, Chief Operating Officer
PLUSNET PLC
INTERNET HOUSE
2 TENTER STREET
SHEFFIELD
S1 4BY

quoting the old account number, telephone number and address should do
the job.

Rgds

Denis McMahon

 

Recorded delivery letter to:

Richard Fletcher, Chief Operating Officer
PLUSNET PLC
INTERNET HOUSE
2 TENTER STREET
SHEFFIELD
S1 4BY

quoting the old account number, telephone number and address should do
the job.

Rgds

Denis McMahon

 

I wouldn't even bother giving any details, other than referring to their
letter.

If they can send a letter demanding money they must have the necessary
details readily to hand. If they can't produce evidence to support
their demand you don't pay, simple as that.


--
Old Codger
e-mail use reply to field

What matters in politics is not what happens, but what you can make
people believe has happened. [Janet Daley 27/8/2003]

 

Jon Parker wrote...

Not ACS:Law trying it on again ?

 

Denis McMahon wrote...

In triplicate ?

 

Pah!

I got four!!

 

Dunno what happened, I only sent once. Pan closes the edit window when
you send, and doesn't keep (that I know) a local copy, so I have no idea
how it sent 4 copies.

Rgds

Denis McMahon

 

I'm guessing moorcroft is plusnet's collection agency, so there's little
point referring to "your letter" when you're writing to plusnet about a
letter from moorcroft.

Rgds

Denis McMahon

 

Refer to Moorcroft's letter then

--
Old Codger
e-mail use reply to field

What matters in politics is not what happens, but what you can make
people believe has happened. [Janet Daley 27/8/2003]

 

It did though

--
Old Codger
e-mail use reply to field

What matters in politics is not what happens, but what you can make
people believe has happened. [Janet Daley 27/8/2003]

 

I've seen people elsewhere (eternal-september.support?)
complaining about this behaviour, it seems to be a quirk
of the current version of Pan.

 

And send it recorded delivery to their head office

 

Ah cunning. A bcc

 

Exactly.
--

Cheers

DrT
______________________________
We may not be able to prevent the stormy times in
our lives; but we can always choose to dance
in the puddles (Jewish proverb).

 

No. Moorcraft are the debt collection agency we use.

 

Richard Fletcher no longer works for us.