Plusnet (ATTN Plusnet support if you still lurk/post here!) -accessing cancelled account / moorcroft

Discussion in 'Broadband' started by Jon Parker, Feb 16, 2012.

  1. Jon Parker

    Jon Parker Guest

    Hello Group,

    I'm specifically looking for some plusnet assistance here.

    My mum moved to Orange from plusnet (Broadband and Landline) about a
    year ago and all was well until about 6 weeks ago she got a letter
    from Moorcroft asking for nigh on £50 without an explanation.

    Efforts to extract the info from plusnet frontline customer service
    are failing because the account is closed, apparently the only way for
    frontline CS to access is the account is with the correct username,
    which we have forgotten - the service has been disconnected for about
    a year, and since my mum didn't use email the only time we've ever
    used the username was when I configured the router for her about 5
    years ago.

    We offered any other piece of information to plusnet CS but after 30
    minutes of going round in circles we got nowhere. Requests to speak to
    a senior person were also batted off. This would seem to be a fairly
    big flaw in their Data Protection processes if accounts can only be
    retrieved with one key piece of information.

    So to summarise: Moorcroft want £48.something. I want Plusnet to tell
    us what it's for, but if plusnet CS person is to be believed unless we
    can remember the username we are snookered. I have therefore informed
    plusnet that until a final bill is provided they can whistle for it,
    and should the matter proceed to small claims court I'm fairly
    confident that I would win.

    Natuarally, I'm not going to be putting up any account details on
    here, but my reply-to is valid, if there are any plusnet supports
    still here (I know there used to be ages ago when I was a happy
    plusnet customer too) that are feeling charitable, I'd be grateful for
    a stress free way out of this. My mum is nearly 70 and not in great
    health, and all we want is to be told what the £50 is for.

    Thanks in advance for any hints.

    Jon
     
    Jon Parker, Feb 16, 2012
    #1
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  2. Jon Parker

    me Guest

    i am not plusnet custmer support, but if it were me I'd put it in
    writing, asking for an explanation, they'd have to reply then.
     
    me, Feb 16, 2012
    #2
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  3. Recorded delivery letter to:

    Richard Fletcher, Chief Operating Officer
    PLUSNET PLC
    INTERNET HOUSE
    2 TENTER STREET
    SHEFFIELD
    S1 4BY

    quoting the old account number, telephone number and address should do
    the job.

    Rgds

    Denis McMahon
     
    Denis McMahon, Feb 16, 2012
    #3
  4. Recorded delivery letter to:

    Richard Fletcher, Chief Operating Officer
    PLUSNET PLC
    INTERNET HOUSE
    2 TENTER STREET
    SHEFFIELD
    S1 4BY

    quoting the old account number, telephone number and address should do
    the job.

    Rgds

    Denis McMahon
     
    Denis McMahon, Feb 16, 2012
    #4
  5. Recorded delivery letter to:

    Richard Fletcher, Chief Operating Officer
    PLUSNET PLC
    INTERNET HOUSE
    2 TENTER STREET
    SHEFFIELD
    S1 4BY

    quoting the old account number, telephone number and address should do
    the job.

    Rgds

    Denis McMahon
     
    Denis McMahon, Feb 16, 2012
    #5
  6. Recorded delivery letter to:

    Richard Fletcher, Chief Operating Officer
    PLUSNET PLC
    INTERNET HOUSE
    2 TENTER STREET
    SHEFFIELD
    S1 4BY

    quoting the old account number, telephone number and address should do
    the job.

    Rgds

    Denis McMahon
     
    Denis McMahon, Feb 16, 2012
    #6
  7. Jon Parker

    Old Codger Guest

    I wouldn't even bother giving any details, other than referring to their
    letter.

    If they can send a letter demanding money they must have the necessary
    details readily to hand. If they can't produce evidence to support
    their demand you don't pay, simple as that.


    --
    Old Codger
    e-mail use reply to field

    What matters in politics is not what happens, but what you can make
    people believe has happened. [Janet Daley 27/8/2003]
     
    Old Codger, Feb 16, 2012
    #7
  8. Jon Parker

    Timmy Guest

    Jon Parker wrote...

    Not ACS:Law trying it on again ?
     
    Timmy, Feb 16, 2012
    #8
  9. Jon Parker

    Timmy Guest

    Denis McMahon wrote...

    In triplicate ?
     
    Timmy, Feb 16, 2012
    #9
  10. Jon Parker

    J B Guest

    Pah!

    I got four!!
     
    J B, Feb 16, 2012
    #10
  11. Dunno what happened, I only sent once. Pan closes the edit window when
    you send, and doesn't keep (that I know) a local copy, so I have no idea
    how it sent 4 copies.

    Rgds

    Denis McMahon
     
    Denis McMahon, Feb 16, 2012
    #11
  12. I'm guessing moorcroft is plusnet's collection agency, so there's little
    point referring to "your letter" when you're writing to plusnet about a
    letter from moorcroft.

    Rgds

    Denis McMahon
     
    Denis McMahon, Feb 16, 2012
    #12
  13. Jon Parker

    Old Codger Guest

    Refer to Moorcroft's letter then

    --
    Old Codger
    e-mail use reply to field

    What matters in politics is not what happens, but what you can make
    people believe has happened. [Janet Daley 27/8/2003]
     
    Old Codger, Feb 16, 2012
    #13
  14. Jon Parker

    Old Codger Guest

    It did though :)

    --
    Old Codger
    e-mail use reply to field

    What matters in politics is not what happens, but what you can make
    people believe has happened. [Janet Daley 27/8/2003]
     
    Old Codger, Feb 16, 2012
    #14
  15. Jon Parker

    Sn!pe Guest

    I've seen people elsewhere (eternal-september.support?)
    complaining about this behaviour, it seems to be a quirk
    of the current version of Pan.
     
    Sn!pe, Feb 17, 2012
    #15
  16. Jon Parker

    hugh Guest

    And send it recorded delivery to their head office
     
    hugh, Feb 17, 2012
    #16
  17. Jon Parker

    hugh Guest

    Ah cunning. A bcc
     
    hugh, Feb 17, 2012
    #17
  18. Jon Parker

    DrTeeth Guest

    Exactly.
    --

    Cheers

    DrT
    ______________________________
    We may not be able to prevent the stormy times in
    our lives; but we can always choose to dance
    in the puddles (Jewish proverb).
     
    DrTeeth, Feb 18, 2012
    #18
  19. No. Moorcraft are the debt collection agency we use.
     
    Plusnet Support Team, Feb 20, 2012
    #19
  20. Richard Fletcher no longer works for us.
     
    Plusnet Support Team, Feb 20, 2012
    #20
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