Please help! Can anyone make any sense of this?

Discussion in 'Broadband' started by Lee, Feb 12, 2005.

  1. Lee

    Lee Guest

    I have two separate broadband accounts. Each on a separate BT
    telephone line. One of the broadband accounts is with BT Yahoo the
    other is with Freeserve (Wanadoo). One is my daughter's the other 's
    mine or business use.

    They were both installed over a year ago and have both worked
    faultlessly since then. UNTIL:

    About two weeks ago at lunch-time one day both broadband lines stopped
    working. On disconnecting it was impossible to re-connect. This
    happened at exactly the same time on both connections even though one
    is BT and the other is Wanadoo.

    Both lines were still OK (telephony). Both modems showed two solid
    green lights. However neither could make a connection.

    I telephoned Freeserve who said they were not aware of any problems.
    Wanted me to re-install my modem etc which I knew was a waste of time.

    I telephoned BT Yahoo who pretty much said the same thing.

    I wondered if there was a problem with the exchange so I telephoned
    British Telecom who said there was no problem with the exchange and
    the fact that my telephone worked OK and that I had solid green lights
    showed the digital line was fine.

    I really did not know where to go from there so I knocked on a few
    doors locally and found that someone a few doors away had OneTel
    broadband and that was working OK.

    By now I had run out of people to call and did not really know what to
    try next. Then suddenly both lines connected OK.

    Things have been fine for a week or so then suddenly again today (at
    the same time of day mind you) exactly the same thing has happened

    Can anyone suggest where the problem might lie:

    1) With the broadband provider - but how can that be when there are
    two different providers - do BT Yahoo and Wanadoo share the same

    2) With the telephony provider - but then why does the telephone work
    and the modems show solid green lights

    3) with ?? - who else could it be -

    Any help/suggestions would be most gratefully received.
    Lee, Feb 12, 2005
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  2. Lee

    Ian Stirling Guest

    Other than 'solid green lights', do the modems have any other sorts of
    Ian Stirling, Feb 12, 2005
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  3. Lee

    kim Guest

    Removing a seemingly unconnected program can often stop a modem from
    connecting whilst reinstalling the program can start it working again. It
    has happened to me with McAfee VirsusScan and Logitech QuickCam(?). If
    possible I suggest setting system restore to a date before you start having
    these problems.

    kim, Feb 12, 2005
  4. Lee

    Lee Guest

    Thanks for the reply - I now think that the problem is in fact due to
    the major outage that BT have at the moment. What threw me was the
    fact it affected both BT Broadband and Wanadoo but it looks to me like
    Wanadoo must use BT Network or something. Certainly the service status
    that Wanadoo have posted suggests this
    Lee, Feb 12, 2005
  5. Lee

    Sunil Sood Guest

    Almost all ISP's use BT to provide ADSL..

    Sunil Sood, Feb 12, 2005
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