Pipex Address: Post Office wont sent registered letter as they say the address is invalid!

Discussion in 'Broadband' started by W, May 12, 2008.

  1. W

    W Guest

    I have tried to send a letter to Pipex regarding their failure to provide a
    MAC code only for the Post Office to say that the address is invalid!
    Apparently their is no Falcon Gate at AL7 1TW.

    This address came off of Pipex's own website.

    Pipex Internet Limited
    4 Falcon Gate
    Shire Park
    Welwyn Garden City
    AL7 1TW

    Does anyone know the real one?

    W, May 12, 2008
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  2. W

    Yddap Guest

    Try a Whosis

    05/12/08 21:03:05 whois www.pipex.co.uk
    ..uk is a domain of United Kingdom
    (international dialing code 44)
    Searches for .uk can be run at

    whois -h whois.nic.uk pipex.co.uk ...

    Domain name:



    Pipex Internet Limited

    Registrant type:

    UK Limited Company, (Company number: 5306519)

    Registrant's address:

    IDT House

    44 Featherstone Street


    EC1Y 8RN



    Tiscali UK Ltd [Tag = TISCALI]

    URL: http://www.tiscali-business.co.uk

    Relevant dates:

    Registered on: before Aug-1996

    Renewal date: 26-Apr-2010

    Last updated: 10-Apr-2008

    Registration status:

    Renewal request being processed.

    Name servers:



    WHOIS lookup made at 21:03:14 12-May-2008


    This WHOIS information is provided for free by Nominet UK the central

    for .uk domain names. This information and the .uk WHOIS are:

    Copyright Nominet UK 1996 - 2008.

    You may not access the .uk WHOIS or use any data from it except as permitted

    by the terms of use available in full at http://www.nominet.org.uk/whois,

    includes restrictions on: (A) use of the data for advertising, or its

    repackaging, recompilation, redistribution or reuse (B) obscuring, removing

    or hiding any or all of this notice and (C) exceeding query rate or volume

    limits. The data is provided on an 'as-is' basis and may lag behind the

    register. Access may be withdrawn or restricted at any time.
    Yddap, May 12, 2008
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  3. W

    Yddap Guest

    AL7 1YA
    with the above address , obtained from BT.com
    Yddap, May 12, 2008
  4. Well, Companies House[1] says their registered office is

    W1F 8HT

    Which matches the text at the bottom of the home page of their web site:

    Pipex Internet Limited, a Tiscali UK company, 20 Broadwick Street,
    London W1F 8HT

    The address you quote appears at least twice on their web site, once
    on the Legal/Consumer Code of Practice page[2] and once on the
    "contact us" page[3].

    Google maps[4] shows a Falcon Way, but no Falcon Gate at that
    postcode, and the Royal Mail Address Finder[5] shows several businesses,
    none of which look as if they have anything to do with Pipex.

    Falcon Gate[6] seems to be the name of a business park, and claim
    Pipex as one of their tenants[7].

    I'm surprised that your mail bounced - I'd have expected the Post Office
    to have recognised what must be a very common mis-addressing.

    I'd write to Ofcom[8], and I'm sure ThinkBroadband[9] and The
    Register[10] would also be interested.

    [1] http://www.companieshouse.gov.uk/WebCHeck/fastrack/
    [2] http://www.pipex.co.uk/legal/internet-consumer-code-of-practice.php
    [3] http://www.pipex.co.uk/customer-feedback/broadband-provider.php
    [4] http://maps.google.co.uk/maps?q=AL7+1TW
    [5] http://postcode.royalmail.com/portal/rm/addressfinder
    [6] http://www.falcongate.co.uk/
    [7] http://www.falcongate.co.uk/falcon_news20_08.pdf
    [8] http://www.ofcom.org.uk/
    [9] http://www.thinkbroadband.com/
    [10] http://www.theregister.co.uk/
    Alan J. Wylie, May 12, 2008
  5. W

    ZZzz Guest

    Quite right there isn't, there is a Falcon Way tho....

    ZZzz, May 12, 2008
  6. W

    Cork Soaker Guest

    Cork Soaker, May 12, 2008
  7. W

    Gizmo. Guest

    There are monkeys who would take offence at your post ;o)
    Gizmo., May 13, 2008
  8. W

    Cork Soaker Guest

    : > Post Office staff are well-trained monkeys then?
    : There are monkeys who would take offence at your post ;o)

    I apologise to all lower primates EXCEPT monkeys! Muahahahahaaaaaaaa.
    Cork Soaker, May 13, 2008
  9. Don't know *that* ... but you used the one on *THEIR* website
    (you said, I checked :) )

    one for the regulator, I think ... that ... dishonest

    the postcode belongs to "Falcon Way" on Shire Park

    Royal Mail postcode engine doesn't seem to know any Pipex there
    (or Tiscali) and number 4 *looks* like it might be a maildrop (several
    entities, all seemingly unrelated)

    The information commissioner has *this* one ...

    HP22 5BL


    Found a further discussion at

    Have a look at this one:

    The only *road* on the development, on their OWN map, is Falcon Way; the
    whole development is Falcon Gate

    Good luck!
    Rex M F Smith, May 13, 2008
  10. W

    Invalid Guest

    Why the gratuitous insult to the post office's staff.

    Why SHOULD they agree to deliver (with a guarantee of arrival) a letter
    to an address that doesn't apparently exist, and the use of which the
    rest of this thread seem to think is potentially a subject for Ofcom.

    I would have said it was the sender and recipients problem, not the post
    office staff's job to correct wrongly addressed letters.
    Invalid, May 13, 2008
  11. W

    Gizmo. Guest

    The Post Office don't deliver mail.

    Pissing money up the wall is the only thing the Post Office does with any
    kind of efficiency.
    Gizmo., May 13, 2008
  12. W

    Rob S Guest

    -HP22 5BL

    That one may well be "nildram"...who are now owned by pipex, who are now owned
    by tiscali...

    I know someone who used to work at pipex in WGC, but it may well not exist as
    their address anymore...
    robatwork at mail dot com
    Rob S, May 13, 2008
  13. W

    Martin Guest

    From footer on Pipex website

    © Pipex Internet Limited, a Tiscali UK company, 20 Broadwick Street, London W1F
    Registered in England, registered number 5306519
    Martin, May 13, 2008
  14. W

    DubDriver Guest

    It does exist
    Nobody asked them "to correct a wrongly addressed letter", what they were
    paid to do was deliver it even if they have to use a little of their local
    knowledge to ascertain the missing street name. Not difficult, we've done
    it! Couple of clues there, the postcode is correct, the street number is
    correct (of this 1233m2 of office accommodation that's been in existence for
    6 years)!
    DubDriver, May 13, 2008
  15. W

    Big Don Guest

    how can it when Falcon Gate Shire Park does not exist
    they don't appear to have been paid to do any such thing as the seam
    to have refused to accept the package
    the correct address may have been Falcon Way but I have searched that
    address and have only come up with two companies there

    Outsourced purchasing consultancy Purchase Direct - overheads ...
    Purchase Direct, 4 Falcon Way, Shire Park, Welwyn Garden City, Herts,
    AL7 1TW

    Our services can be subdivided into three categories:

    * Purchasing consultancy
    * Telecommunications management
    * Energy purchasing and efficiency

    Channel 4 Television - Grand Designs Series One
    Ltd Wallace House 4 Falcon Way Shire Park Welwyn Garden City
    Hertfordshire Al7 1TW

    I did find this on ASKSAM
    PIPEX Internet Ltd PIPEX House 4 Falcon Gate Shire Park Welwyn Garden
    City Herts AL7 1TW ...
    which I think is a typo
    Big Don, May 13, 2008
  16. W

    DubDriver Guest

    ----- Original Message -----
    From: "Big Don" <>
    Newsgroups: uk.telecom.broadband
    Sent: Tuesday, May 13, 2008 8:58 PM
    Subject: Re: Pipex Address: Post Office wont sent registered letter as they
    say the address is invalid!

    The OP did not say they had refused the original package, he said "Post
    Office say that the address is invalid"
    Number 4 Falcon Gate consists of 5 units.
    DubDriver, May 13, 2008
  17. W

    Peter Parry Guest

    Pipex Internet Ltd
    PO Box 273
    AL7 1YA

    fax 01707. 299502
    Peter Parry, May 13, 2008
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