Orange disconnected me for not paying but I had..!

Discussion in 'Broadband' started by Ivor Jones, May 23, 2008.

  1. Ivor Jones

    Ivor Jones Guest

    I've been a customer of Freeserve/Wanadoo/Orange for several years (ok I'm
    lazy and can't be bothered changing..!) but yesterday I had a strange

    For no apparent reason, my connection dropped. I'd assumed a problem after
    I'd just updated the firmware on my Fritz!Box but no, the bloke in India
    told me my account had been suspended for non-payment.

    As I pay by direct debit, I couldn't understand this. I assumed then that
    the fact that I've recently switched banks may have had something to do
    with it, so I agreed with him that I should set up a fresh DD. After this
    was done and my account re-enabled, I checked my online banking site and
    found that my existing, original DD *had* been correctly transferred, and
    the last payment had been taken no less than three days previously.

    What is going on here..? Why did they disconnect me for not paying when I
    had..? Will they now take two lots of money from my account..?

    Ivor Jones, May 23, 2008
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  2. Ivor Jones

    Eeyore Guest

    They're nothing other than CROOKS.

    Get a decent ISP that doesn't STEAL from you. Also complain to OFCOM.

    Eeyore, May 23, 2008
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  3. Ivor Jones

    David Guest

    Will they now take two lots of money from my account..?
    You have given 2 instruction so of course they will.

    Cancel one in writing to them and your bank.
    David, May 23, 2008
  4. Ivor Jones

    David Millen Guest

    This doesn't help you, Ivor, but Wanadoo/Orange are clowns here in
    Spain as well, and widely known to be so. They're currently pursuing
    me for 22 euros they allege (incorrectly) that I owe them, and their
    "customer service" number is a (premium rate) joke.

    It is not possible to get an email response from any one in CS at
    Orange in any country, not even France. I'd cancel *both* DDMs and
    jump ship.
    All the best
    David Millen
    Xativa, Valencia
    please reply in group
    if you have to email me, remove the obvious:
    David Millen, May 23, 2008
  5. Ivor Jones

    ACDeag Guest

    I had this recently when I switched banks. DDs show up in Internet
    banking but the beneficiary treats the transfer as cancelling them.
    Seems to be a bug in the transfer process that they do not tell you
    about. EDF Energy were showing as having been transferred, but for 3
    months they did not debit me as they said I had cancelled it, I then got
    a rather big bill that needed paying immediately, another magazine
    subscription just stopped despite the DD still showing.

    It appears the account transfer process is not as good as the banking
    industry makes out.
    ACDeag, May 24, 2008
  6. Orange used to have good CS, but it was sold on to people who will cut you
    off for non payment when you have and then take your money again.

    Ask for a statement of account.

    Oh yes and move to a respectable provider...
    R. Mark Clayton, May 24, 2008
  7. Ivor Jones

    ato_zee Guest

    Almost certainly, and it will need the Financial Controller to
    personally authorise a refund, front of house staff aren't
    allowed to issue refunds, just
    in case they give refunds to friends and family.
    I've never done a DD in my life, and just watch my colleagues
    coping with DD's that have gone pear shaped, mortgage
    payments debited twice, astronomical estimated electricity
    usage, etc.
    My ISP still takes cheques, it'll be "can I have a MAC"
    if they stop.
    For online purchases I use a prepay Maestro card with
    a small balance, even if they cleaned the card out they
    wouldn't get much, and I'd probably get that back if it was
    ato_zee, May 24, 2008
  8. Ivor Jones

    Bob Eager Guest

    I sometimes use a throwaway Entropay card, although there is a small
    premium involved.
    Bob Eager, May 24, 2008
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