Openreach records have wrong postcode - how to fix it?

Discussion in 'Broadband' started by Graham J, Jun 24, 2015.

  1. Graham J

    Graham J Guest


    An update for you:

    The due date (yesterday) I went to the site arriving about 12:40.
    Openreach (actually Kelly) engineer already at cabinet 10, just about to
    open its doors.

    Pointed out the house he should go to, about 100 metres away. He wasn't
    worried that the postcode information he had been given was wrong.

    As he opened the cabinet I noticed it only contained joints, no DSLAM or
    similar electronic equipment.

    Once the VDSL modem was installed I ran a speed test - measured about
    26Mbits/sec download fairly consistently. The product is Zen Fibre 1,
    so capped at 38 Mbits/sec - but the measurement suggests the green
    cabinet containing the DSLAM is about 1 km away.

    The exchange is Downham Market (code EADNM) poscode PE389NN which is
    5.3km by road to my customer. Historic measurements of ADSL shows
    3.6Mbits/sec at its best - often lower because of intermittent noise on
    the line - this suggests at least 4km - and it is possible that the
    cable route is more direct than the road route.

    I drove the most obvious road route from cabinet 10 and saw no evidence
    of a green cabinet at about 1km distance - so I've no idea where the
    DSLAM cabinet is actually situated.
     
    Graham J, Jul 3, 2015
    #21
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  2. Graham J

    Andy Burns Guest

    If you owned expensive MSANs, would *you* let kelly at them? BT's own
    engineers seem to handle the installation of tie cables between the old
    cabinet and the fibre cabinet, kelly just jumper your line over and back
    to the new cabinet from within the old cabinet.
     
    Andy Burns, Jul 3, 2015
    #22
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  3. Graham J

    Andy Burns Guest

    There's nothing that says the fibre cabinet has to be *nearer* to the
    exchange than the POTS cabinet ...
     
    Andy Burns, Jul 3, 2015
    #23
  4. Graham J

    Graham J Guest


    Fair comment, but to expand on that:

    From cabinet 10 to the exchange there is a road (Lady Drove), going
    roughly east. At about 1.5km it crosses quite a large river (The Great
    Ouse) and its associated relief channel, then a railway. This is the
    route I travelled looking for the fibre cabinet; and it would be the
    most obvious route along which to bring cables and fibres.

    From cabinet 10 roughly south-west at about 1km there is a very small
    community of about a dozen houses. At this point the road (Barroway
    Drove) joins the A1122. I also travelled this route (it is the location
    of the "wrong" postcode) and there is no green cabinet there at all.

    From cabinet 10 roughly north-east the road (Barroway Drove) continues
    for perhaps 500m then changes direction - several times - eventually
    leading to a river crossing (The Causeway) some 3km north of Downham
    Market. The fibre could arrive via this route, but I can see no
    geographic justification for it.

    There are no roads in any other direction from cabinet 10.
     
    Graham J, Jul 3, 2015
    #24
  5. I've seen open FTTC cabs (the newer steel type with the vents and the
    "Fibre broadband is here" stickers). The mains/HV stuff seems to be in
    a separate partition of the cabinet with its own door, presumably to
    allow OR engineers to work safely on the LV side.

    Personally, I wouldn't class mains as HV, but there you go.
     
    Mike Tomlinson, Jul 4, 2015
    #25
  6. "Mike Tomlinson" wrote
    "Fibre broadband is here" stickers). The mains/HV stuff seems to be in
    a separate partition of the cabinet with its own door, presumably to
    allow OR engineers to work safely on the LV side.

    In legalese or at rather in EU-speak mains is low voltage being is between
    50 and 1000 volts for alternating current (AC) or between 75 and 1500 volts
    for direct current (DC)

    https://en.wikipedia.org/wiki/Low_Voltage_Directive



    -- --
    Mike D
     
    Michael R N Dolbear, Jul 5, 2015
    #26
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