Now you see it, now you don't

Discussion in 'Broadband' started by Tony Foreman, Oct 6, 2004.

  1. Tony Foreman

    Tony Foreman Guest

    Help!

    I was considering posting on this ng how good my new broadband
    connection with NTL Freedom was - good service, connection exactly when
    they said it would be, free USB modem (not that I need one), free
    connection, free 1st months payment (£29.99 including £15 voice calls),
    fast connection speeds as compared to my dial-up speed of 45Kbps
    (broadband actual: 474/244Kbps), etc. I must have downloaded about 1GB
    of files over the weekend.

    But on monday, at about 8-00pm, I found that the connection had
    disappeared - i.e. the "Link" light on the router is showing a steady
    green but I can't access any web pages.

    Below, I give some of the data shown by my router (an Origo ASR-8400 4
    port ADSL modem router) - I hope someone can give me an insight into the
    problem since according to the information in the diagnostic test, the
    ADSL is connected. Another thing that is puzzling me is that the dates
    in the system log show 01/01/1970 - when the connection was working, the
    log showed the correct date.

    Regards,
    Tony
    --------------------------------------------------------------------------
    ADSL Status:

    Showtime Firmware Version: 3.46
    Line State: SHOWTIME
    Modulation: G.dmt
    Annex Mode: ANNEX_A
    Startup Attempts: 2
    Max Tx Power: -38 dBm/Hz
    CO Vendor: TEXAS_INSTRUMENTS
    Elaspsed Time: 0 days 0 hours 6 minutes 1 seconds

    Downstream Upstream
    SNR Margin 13.8 21.0 dB
    Line Attenuation 63.2 31.5 dB
    Errored Seconds 4 1
    Loss of Signal 1 1
    Loss of Frame 0 0
    CRC Errors 3 0
    Data Rate 576 288 kbps
    Latency FAST FAST


    Diagnostic Test:

    Checking LAN Connection
    Testing Ethernet LAN connection PASS
    Checking ADSL Connection
    Testing ADSL Synchronization PASS
    Checking Circuit 0 for Network Connection
    Test ATM OAM Segment Loop Back FAIL
    Test ATM OAM End-to-End Loop Back FAIL
    Test Ethernet connect to ATM PASS
    Test PPPoPvc 0 PPPOE connection UNKNOWN
    Test PPPoPvc 0 PPP layer connection FAIL
    Test PPPoPvc 0 IP connect to PPP SKIPPED
    Testing Internet Connection
    Ping primary DNS SKIPPED


    System Log:

    01/01/1970 00:00:00> Ethernet Device 0 Detected
    01/01/1970 00:00:00> ATM: Detected
    01/01/1970 00:00:00> ATM: Setting up vcc0, VPI=0, VCI=38
    01/01/1970 00:00:00> Initialized Dynamic NAPT.
    01/01/1970 00:00:00> CfgMgr: 'Apimage.dlz' module loaded.
    01/01/1970 00:00:00> CfgMgr: 'Prism.dlz' module loaded.
    01/01/1970 00:00:06> CfgMgr: 'Shtm.dlz' module loaded.
    01/01/1970 00:00:08> CfgMgr: 'Washer.dlz' module loaded.
    01/01/1970 00:00:08> CfgMgr: 'Fwbsd.dlz' module loaded.
    01/01/1970 00:00:08> Firewall is loaded.
    01/01/1970 00:00:08> Firewall is enabled.
    01/01/1970 00:00:19> ATM Connected
    01/01/1970 00:00:19> ATM layer is up, cell delineation achieved
    01/01/1970 00:00:19> ADSL connected
    01/01/1970 00:00:19> Modulation: G.dmt
    01/01/1970 00:00:19> Annex Mode: ANNEX_A
    01/01/1970 00:00:19> Max Tx Power: -38dBm/Hz
    01/01/1970 00:00:19> CO Vendor: TEXAS_INSTRUMENTS
    01/01/1970 00:00:19> d/s SNR: 13.6dB, u/s SNR: 21.0dB
    01/01/1970 00:00:19> d/s Attenuation: 61.9dB, u/s Attenuation: 31.5dB
    01/01/1970 00:00:19> d/s Data Rate: 576kbps, u/s Data Rate: 288kbps
    01/01/1970 00:00:19> d/s Latency: FAST, u/s Latency: FAST
    01/01/1970 00:00:19> d/s total bit capacity: 511bits, used: 152bits
    01/01/1970 00:00:19> u/s total bit capacity: 95bits, used: 95bits
    01/01/1970 00:00:19> ATM Tx Error Count: 0, Rx Error Count: 0
    01/01/1970 00:00:19> PPP1 PPPoA Connected
    01/01/1970 00:05:19> PPP1 Session is down.
    01/01/1970 00:05:19> PPP1 PPPoA Connected
    01/01/1970 00:10:19> PPP1 Session is down.
    01/01/1970 00:10:19> PPP1 PPPoA Connected
    01/01/1970 00:15:19> PPP1 Session is down.
    01/01/1970 00:15:19> PPP1 PPPoA Connected
    01/01/1970 00:20:19> PPP1 Session is down.
    01/01/1970 00:20:19> PPP1 PPPoA Connected
    01/01/1970 00:25:19> PPP1 Session is down.
    01/01/1970 00:25:19> PPP1 PPPoA Connected
    01/01/1970 00:30:19> PPP1 Session is down.
    01/01/1970 00:30:19> PPP1 PPPoA Connected
    01/01/1970 00:35:19> PPP1 Session is down.
    01/01/1970 00:35:19> PPP1 PPPoA Connected
    01/01/1970 00:40:19> PPP1 Session is down.
    01/01/1970 00:40:19> PPP1 PPPoA Connected
    01/01/1970 00:45:19> PPP1 Session is down.
    01/01/1970 00:45:19> PPP1 PPPoA Connected
    01/01/1970 00:50:19> PPP1 Session is down.
    01/01/1970 00:50:19> PPP1 PPPoA Connected
    01/01/1970 00:55:19> PPP1 Session is down.
    01/01/1970 00:55:19> PPP1 PPPoA Connected
     
    Tony Foreman, Oct 6, 2004
    #1
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  2. Tony Foreman

    J Guest

    Erm, why don't you ask NTL?

     
    J, Oct 6, 2004
    #2
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  3. Tony Foreman

    Tony Foreman Guest

    J,
    That was the first thing I did but according to them there is no problem
    at their end. I have also spoken with BT and they have made a line check
    also with no problems.

    Regards,
    Tony
     
    Tony Foreman, Oct 6, 2004
    #3
  4. Looking at your attenuation figures I think that you have a line that was only
    approved post Sept 6th when BT stopped applying line loss limits. If I am right
    I suggest:

    a) If you are using an exntension phone socket: Remove face plate from master
    socket, and connect to the hiddne socket. This will isolate any extension wiring
    and may improve your downstream SNR margin.

    (I've had to to do this.)

    b) Ask NTL to request BT to send out an engineer to fix your line. BT will then
    do their best to do this at reasonable cost.

    HTH

    Michael Chare
     
    Michael Chare, Oct 6, 2004
    #4
  5. Tony Foreman

    Dr Teeth Guest

    Erm, why don't you snip?
    --
    Cheers,

    Guy

    ** Stress - the condition brought about by having to
    ** resist the temptation to beat the living daylights
    ** out of someone who richly deserves it.
     
    Dr Teeth, Oct 7, 2004
    #5
  6. Tony Foreman

    Paul King Guest

    It looks to me like your router has been reset to the factory defaults
    (power outage sometime?). You may need to enter all of your connection
    details (username/password etc.) again :-(
     
    Paul King, Oct 7, 2004
    #6
  7. Tony Foreman

    Tony Foreman Guest

    Michael, Paul,

    Sorry for delay in answering.

    Michael: I had already tried to connect straight from the master socket
    but no go. The point is that I did have a full connection up until
    monday and I still have a connection of some sort even though I can't
    connect to the internet.

    Paul: I must have reset my router and re-entered my user name etc. about
    20 times since monday - all with no luck.

    However, last night I managed to speak to someone in NTL that seemed to
    have an understanding of the problem. It appears that there is no
    problem with my line or my router or my USB modem, the problem is
    somewhere between my exchange and NTL's servers - so I guess I'm at the
    mercy of BT to fix this.

    Regards and thanks for your responses,
    Tony
     
    Tony Foreman, Oct 8, 2004
    #7
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