Newsgroups at John Lewis

Discussion in 'Broadband' started by Marmaduke Jinks, Mar 21, 2015.

  1. That is true. But why should I do that to correct an ISP error?

    For sure, it is inconvenient. And yes I could be allocated one in the
    146.xxx.xxx.xxx range.

    MJ
     
    Marmaduke Jinks, Apr 3, 2015
    #21
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  2. Marmaduke Jinks

    Andy Burns Guest

    But who says it's an error?

    AIUI, infonet services corporation were in the USA and registered the
    range, they were bought by BT, who (I'm sure you know) own Plusnet, and
    now use their addresses ... They're allocated by the ARIN registry so
    will probably always be though of as on the wrong side of the Atlantic
    by sites using geocoding, it's not precise at the best of times.
     
    Andy Burns, Apr 3, 2015
    #22
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  3. Perhaps "error" may have been too harsh. However, it still is a fact that a
    user in the UK might then have an ip (or part of one) that resolves to a
    location in the USA. There's something about that which can't be right.

    MJ
     
    Marmaduke Jinks, Apr 3, 2015
    #23
  4. It's not just gambling sites. The BBC use geolocation - which is a PITA
    at work when we want to test media based products, and they think we're
    all in ... I won't name the country. But it's where the corporate
    gateway exits.

    Andy
     
    Vir Campestris, Apr 3, 2015
    #24
  5. Marmaduke Jinks

    DrTeeth Guest

    To me, 'error' is erring on the side of politeness.
    --
    Cheers,

    DrT

    ** You've never known happiness until you're married;
    ** but by then it is too late.
     
    DrTeeth, Apr 4, 2015
    #25
  6. Which company?
    Not quite.

    BT acquired the IP's through Infonet and consequently the range is still
    registered to their address in the states.

    The IP's belong to ARIN address space so we can't really transfer
    registration to an organisation in a different region.

    In order to do this, what we really need is an intra-RIR transfer from
    ARIN to RIPE. Unfortunately, no recognised process exists for this
    (although it's being worked towards -
    https://www.ripe.net/participate/policies/proposals/2014-05)

    The fact the addresses are still registered to Infonet needn't stop a
    geo-location provider from correctly assigning a UK location to them.
    We've spent a lot of time ensuring that the popular geo-location
    providers are all doing this.
    Put frankly, we need these IP's so we're not going to stop assigning
    them. If anything, further ranges will be introduced over time.

    The solution to your problem is for the gambling site to either correct
    or update the geo-location database data they're relying on to determine
    where you're based.

    There's a fair bit of discussion over on our discussion forums -
    http://community.plus.net/forum/index.php/topic,130918.msg1185540.html#msg1185540
     
    Plusnet Support Team, Apr 16, 2015
    #26
  7. The Gambling company is MarathonBet.co.uk

    MJ
     
    Marmaduke Jinks, Apr 16, 2015
    #27
  8. Marmaduke Jinks

    me Guest

    Would Hola better internet extension in chrome browser help?
     
    me, Apr 17, 2015
    #28
  9. Thanks.

    At what point does it cause problems? When depositing funds? Placing a bet?
     
    Plusnet Support Team, Apr 17, 2015
    #29
  10. Thanks for your reply.

    At login there's a message that comes up to say "you are out of
    jurisdiction" or something similar. It's only on the 146. ips. They say
    contact your isp.

    MJ
     
    Marmaduke Jinks, Apr 17, 2015
    #30
  11. Managed to replicate the problem.

    I've dropped Marathonbet an email and will see where it gets me. As
    explained previously, there's little we can do at our side to influence
    this behaviour.
     
    Plusnet Support Team, Apr 20, 2015
    #31
  12. Thanks for going the extra mile Bob.

    Hope I haven't tempted you on to the road to ruin ;-)

    MJ
     
    Marmaduke Jinks, Apr 20, 2015
    #32
  13. FAO
    I've just logged a query with the support desk again. However, contrary to
    what happened before the newsgroup status shows the servers have been up for
    79 days 22 hours. They may well be up but access is not.

    MJ
     
    Marmaduke Jinks, Jun 13, 2015
    #33
  14. I'll have one of our engineers take a look (ref: 86554). Thanks for the
    heads up.
     
    Plusnet Support Team, Jun 15, 2015
    #34
  15. Cheers.

    MJ
     
    Marmaduke Jinks, Jun 15, 2015
    #35
  16. Your guys have a funny way of dealing with a problem.

    Quote - "We won't e-mail you directly when the service is back up and
    running".

    I guess I must just click every day to see if it's fixed?

    MJ
     
    Marmaduke Jinks, Jun 17, 2015
    #36
  17. There's a Service Status announcement published here -
    https://www.johnlewisbroadband.com/support/service-status.html

    Just keep tabs on that.

    Last I heard, we need to make a firewall change, Giganews introduced new
    IP's to their auth platform without any forewarning.
     
    Plusnet Support Team, Jun 17, 2015
    #37
  18. Thanks again Bob.

    You're very helpful.

    MJ
     
    Marmaduke Jinks, Jun 18, 2015
    #38
  19. Firewall change was made this morning but it doesn't seem to have helped.

    Back to the drawing board...
     
    Plusnet Support Team, Jun 22, 2015
    #39
  20. Thanks for the update Bob.

    MJ
     
    Marmaduke Jinks, Jun 22, 2015
    #40
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