Netgear support? hardly.

Discussion in 'Wireless Internet' started by Steve, Oct 16, 2007.

  1. Steve

    Steve Guest

    Last week I was hooking up a netgear router and needed help, so I
    called support to save time. The router is beyond warantee, so I elect
    the pay option.

    I get someone on the phone immediately. They take my credit card info
    and say someone will be with me "shortly." I wait 15 minutes and hang
    up after speaking with no one. The next day, there is a pending charge
    on my checking account for $150! It took a day or two, but the charge
    looks like it may have been taken off [I have several other mystery
    charges I am trying to clarify].

    Anyway, I never spoke with anyone. These folks put a pending charge
    for $150 on my account and say, "Ooops. Sorry." This is a bogus way of
    improving cash flow. Shame on you Netgear. You bought in to some
    theiving company for support. They suck and you are in trouble working
    with this company

    The very reason I was still using Netgear was because the support used
    to be good. No more.

    Anyway, it is impossible to get through to anyone at Netgear or 8
    other companies to tell them about this, so hopefully someone actually
    cares.

    Please share your experiences, good, bad, or indifferent.

    Thanks,

    Steve
     
    Steve, Oct 16, 2007
    #1
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  2. Steve

    nevtxjustin Guest

    It would help to know what model of router you are using and the
    problems you are having.
     
    nevtxjustin, Oct 16, 2007
    #2
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