Netgear-Poor email support

Discussion in 'Wireless Internet' started by Gary Groves, Sep 4, 2004.

  1. Gary Groves

    Gary Groves Guest

    Don't buy Netgear products if you expect good email support. I have made
    several requests for help and they do not respond.

    Problem I have: My WGR614 blocks some websites.
     
    Gary Groves, Sep 4, 2004
    #1
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  2. Gary Groves

    Si Ballenger Guest

    I doubt that the netgear is blocking the sites on its own unless
    you have done something in its setup to make it do so.
     
    Si Ballenger, Sep 4, 2004
    #2
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  3. Gary Groves

    Gary Groves Guest

    No, there is nothing blocked on setup whatsoever.
     
    Gary Groves, Sep 4, 2004
    #3
  4. Gary Groves

    Clive Page Guest

    I agree. But I did manage to get an email response, after a day or so,
    telling me that they did not provide support by email, but only by
    telephone (which means calling a premium-rate number here in the UK). I
    guess it's the capitalist way to want to make money, but I do somewhat
    resent their insistence on making money out of my discover that their
    product does not work properly.

    Maybe, with the benefit of hindsight, I can now sketch out a way of
    deciding which brand of product to get. Before purchase, pretend that
    you have bought one, and contact their email support address with a
    hypothetical problem. See if you get a potentially useful response or
    not. Is this ethical? I'm not sure.
     
    Clive Page, Sep 11, 2004
    #4
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