My D-Link DSL-300G+ did work, not now though.

Discussion in 'Broadband' started by David Connor, Oct 25, 2003.

  1. David Connor

    David Connor Guest

    I recently bought a D-Link DSL-300G+ modem to give ADSL access to my
    Toshiba Tecra notebook via an ethernet connection.

    It was very easy to set up. I just had to enter the relevant settings
    pertaining to Demon Internet into the modem and ensure that Internet
    Explorer was set to 'Automatically detect settings' in the LAN settings
    box.

    It's worked fine - until today. I can get it to connect and even ping an
    outside address but it won't entertain any web sites. Initially this
    morning I could get a very slow connection but now there's nothing. All
    I get is 'The page cannot be displayed'.

    I know the ADSL is OK because I've got it working lovely here on my
    desktop PC after switching cables.

    I've shut down the Norton firewall but still no go.

    So what's the score? What can I do to see what has happened please?
     
    David Connor, Oct 25, 2003
    #1
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  2. We bought a D-Link 504 modem router four weeks ago worked fine for
    three weeks but for the last week if has been re setting itself to
    factory default settings every 24 hrs or so this is the second one of
    these that we have had that is devoloped this fault .
    I got in touch with D-Link support in London on Wednesday yes we will
    send out a replacement but had to fax a copy of the sales invoice and
    reply to two emails before they would send it . The replacement
    arrived yesterday or so I thought but on opening the box I saw inside
    a D-Link DSL-300G+ !!!!!!! .
    Called them again ok we will send the 504 out Royal mail special
    delivery you will have if by 12.30 tomorrow like hell I will its 4.30
    now and our delivery office closes at 12.30. me thinks D-Link
    are a load of shit products and their useless staff .
    Grant .
     
    Grant Crozier, Oct 25, 2003
    #2
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  3. Astute observation sir. I've not yet come across another company that
    manufactures products as unreliable as D-Link. Customer support is just so
    poor, half of them have a problem speaking english. Not a good sutuation
    when you need to discuss a technical issue. I would never buy D-Link again,
    even if the prices were slashed by 75%, life is too short.

    Jon
     
    Master Card fomerly Jon Mitchell, Oct 25, 2003
    #3
  4. Well Jon providing the 504 turns up on Monday I think I am going to
    keep the 300 modem also has payment for the many phone calls over the
    last week and compensation for the time wasted sorting all this out .
    Grant .
     
    Grant Crozier, Oct 25, 2003
    #4
  5. I want to defend DLINK at this point. I base my opinion on my experience of
    DLINK products used over the last 5 years.

    I have used DLink network cards, hubs, switches and printer servers. We use
    over 200 DLINK DFE 530TX network cards and I can honestly say that not one
    of them has ever failed. Driver support is superb, online support is superb,
    telephone support whilst not instant is of good quality. We have around 18
    or so DLink hubs / switches and have had 2 faults, one dead 24 port switch
    and a 16 port switch with a dead port, both swapped out within a couple of
    days.

    DLink are my first choice supplier for network hardware, Allied Telesyn for
    our backbone.

    Andy.
     
    andrew dunlop, Oct 26, 2003
    #5
  6. They are absolutely the tops Andy they cannot tell the difference
    between a 504 modem router and a 300G modem !!the last words I had
    from the service center on Friday lunchtime was we will get the 504
    out to you this afternoon royal mail special delivery and you will
    have it by 12.30 tomorrow ( Saturday ) but it wa sen't delivered
    Saturday . Tomorrow our phone line is going to be white hot I can tell
    you !!!!!!! you can praise them up to the hilt if you want Andy but I
    think they are total shit .
    Grant .
     
    Grant Crozier, Oct 26, 2003
    #6
  7. LOL

    Jon
     
    Master Card fomerly Jon Mitchell, Oct 26, 2003
    #7
  8. David Connor

    Martin Guest

    My experience with D-Link tech support is terrible. I don't think D-link
    make bad products though, but if you do have problems don't expect them to
    help.

    Just my two-pence worth.

    M.
     
    Martin, Oct 27, 2003
    #8
  9. David Connor

    Tony Stanley Guest

    Are you able to talk to the modem? The web server in the modem should tell
    you more about whats going on.
    Did you use another modem or did you use the D-link. The D-link is not a
    router and therefore locks itself to a PC, but it can be reset.
    I'd guess you wouldn't think the modem is faulty if you switched ethernet
    cables so I assume you have another modem in your PC, but I also heard that
    some ISPs do the same, in that case you need to ask them to reset the
    hardware mac address of your equipment (or rather their registration of it),
    but I'm reasonably sure Demon doesn't do this. I was able to swop over a
    couple of modems.
    I also use Demon with the D-link and about once every 3 months it locks up
    and behaves strangely, but I don't know if its my router, or the line. The
    rest of the time it works nicely with the Buffalo G54 router which I
    hardware to the desktop and wireless to the lap top.

    Like others I have had a bad experience with their customer support who told
    me it wasn't designed for use with a router. An alternative 'Modem only' is
    the X-Modem from ADSL nation.
     
    Tony Stanley, Nov 1, 2003
    #9
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