Moved premises, moved number, what about ADSL?

Discussion in 'Broadband' started by Tx2, Jun 15, 2004.

  1. Tx2

    Tx2 Guest

    A business assoc. of mine has just informed me that she is moving to a
    new office on Friday, and proudly announced to me that she had arranged
    for her existing telephone number to 'move' to the office as well.

    I suggested that her ADSL connection wouldn't automatically follow, and
    that she may have to 'cease and re-provide' at the new premises.

    She seems to be of the opinion that in moving the number, the line would
    still be activated. I told her i didn't think it actually worked like

    Can someone let me know what happens in these circumstances please?

    Does she need to re-activate at the new premises despite the number
    being the same, and if so, why is this ... ?
    Tx2, Jun 15, 2004
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  2. A business assoc. of mine has just informed me that she is moving to a
    She will need to start a new contract. BT don't seem to have got their act
    together in this way. Of course the problem is that the re-defining of a
    circuit so the number stays the same is easily done in software. The ADSL
    connection requires physical changes to be made.
    Peter Crosland, Jun 15, 2004
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  3. Tx2

    Stephen Wray Guest

    She'l have to cease and re-active at the new premises.

    What's will happen with her account is the old one will cease and new one
    start. There will also be a renumber order on the new account to change it
    from what is currently allocated to the one that she is leaving.

    She won't be able to order the new ADSL service until the new telephone line
    is in service.

    Stephen Wray, Jun 15, 2004
  4. Tx2

    Sunil Sood Guest

    Yes, she will need to reactivate the ADSL.. - when the phone number is
    transferred, it will automatically be ceased by BT at the old location.

    The reason why ADSL cannot be "transferred" even if keeping the same
    telephone number is that the installation at the exchange is linked to the
    "physical" cooper wire/telephone line for a property (at the exchange)

    If you move property, you would then be using a different copper wire to the

    If the plan is to keep the same phone number in a new location and you
    currently have ADSL - well this can actually cause a delay as BT's systems
    may initially reject the new order as it will take them a while to update
    the fact that the telephone number has "moved location" and now no longer
    has ADSL on it.

    Your friend can get around this by getting a ISP to submit what is called a
    "manual order" to BT - where they can add to the notes, something like
    "telephone number transferred/moved location - does not have ADSL on it
    etc" - so it doesn't get rejected.

    Sunil Sood, Jun 15, 2004
  5. Tx2

    Buzby Guest

    Yes, she will need to reactivate the ADSL.. - when the phone number is
    Oh dear, I think she's stuffed. BT just moved me off to another ISP 'coz
    they felt like it and it's taken me the best part of 4 weeks to get
    reconnected. As I sell hotel rooms and tours on-line the broadband is vital
    so I can manage availability etc etc. Anyone know what the going
    compensation rate is?
    Buzby, Jun 15, 2004
  6. Tx2

    Phil Guest

    Do you use a Business class service for running your business?
    Remember ADSL has no QoS so there's no real guarantees on it. (That I'm
    aware of)
    Phil, Jun 15, 2004
  7. But of course a physical circuit from a property does not always, if
    ever, go all the way back to an exchange; a marshalling kiosk [if that
    is what they are called] often groups wires in a locality to join a
    main trunk back to the exchange. At the entrance to a business park,
    for example, there could well be a kiosk feeding all the premises on
    that 'park'.

    To suggest that all the DP points within individual premises, with
    however many pairs may be supplied to said premises, are all
    controlled by software to make an appropriate pair alive for voice
    calls alone seems quite remarkable.

    If a company moves within the same business park, from one unit to
    another, I would have thought that the services would be swung over
    through hard wire jumping at the marshling kiosk. That being the case
    both voice and ADSL services will come across to the new presmises.
    So what is all this nonsense about cease and provide under these

    So I would suggest that said friend could well be right in her
    David Bradley
    David Bradley, Jun 15, 2004
  8. Tx2

    Buzby Guest

    BT Broadband Business 500 - it's been rock steady for 2 years until they
    took it upon themselves to fiddle with it - 3.5 weeks to sort out their own
    cock up is more than as bit rich IMO
    Buzby, Jun 15, 2004
  9. Tx2

    Ian Stirling Guest

    But that would need a physical visit to the cabinet, and someone figuring
    out the correct pairs to swap.
    Doing it the other way just requires database changes at the exchange,
    and can be largely automated.
    Ian Stirling, Jun 16, 2004
  10. So the job then becomes two instead of just the one.

    1) A database change for voice calls
    2) Physicall switching the jumpering for the ADSL service.

    As such there is bound to be a lack of co-ordination of the ADSL and
    Voice calls changes that are necessary to get both services quickly
    established at the new company's premises.

    A marshilng cabling kiosk [if possible] does the desired task in one

    David Bradley
    David Bradley, Jun 16, 2004
  11. Tx2

    Ian Stirling Guest

    But it only has benefits for the small number of people that need to move
    a very short distance, and need ADSL moved with them.
    And in some cases the engineer will turn up and find out that it can't
    be done for some reason (bad cable to new premesis, ...) and things
    get messy in general.
    Ian Stirling, Jun 16, 2004
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