Many leaving BT

Discussion in 'Broadband' started by six-toes, Feb 17, 2005.

  1. six-toes

    six-toes Guest

    Thursday 17 February 2005, 04:11:55
    United Kingdom
    Written by Net 4 Nowt

    A survey conducted by PC Pro Magazine of over 2,000 readers has
    revealed that many are unhappy with their current connection speeds,
    the prices they're paying and the level of customer service they're
    receiving.

    This resulted in 17 per cent of PC Pro readers switching to a
    different supplier during 2004, with a further 16 per cent on the
    verge.

    'That's already a third of the broadband population, but we expect
    these figures to leap in 2005,' said PC Pro editor, Tim Danton. 'Every
    month the prices drop, and more and more people are trying to switch.'

    There was particularly bad news for the biggest supplier of them
    all: almost three times as many people were trying to leave BT as were
    trying to join it. PC Pro's survey discovered that many current BT
    broadband customers were dissuaded from leaving as, when they phoned BT
    to cancel their subscription, they were offered a lower price.
     
    six-toes, Feb 17, 2005
    #1
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  2. six-toes

    Nigel M Guest

    I guess that for many their 12 month contract is up. Lots of people
    signed up with BT because they thought they had to!
     
    Nigel M, Feb 17, 2005
    #2
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  3. six-toes

    John Perry Guest

    Well I cancelled today having been with BT for 4 years and they were
    reluctant to give MAC key. Reason is: poor customer service, slow
    download speed, inability to talk to anyone - they put me through to a
    florist when I was trying to get my MAC key! and not forgetting the
    Yahoo "virus" that they bolted on.
     
    John Perry, Feb 17, 2005
    #3
  4. six-toes

    RD Guest

    Hi Nigel,
    Mine was up years ago:) Then I upgraded to 1Mbps, but thats
    nearly up as well:) I signed up originally because they were the
    only service provider where I am, and while the service wasnt
    always perfect, it was as bad as some I've heard of, and prices
    tended to go down rather than up... Now however BT are
    really into ailianating their customers big time... Usage caps
    forced changes of billing, and what amounts to forced upgrades
    in adsl speed... With a total lack of regard for their customers..

    Wham new T&CoS you will have this, that or the other, support
    that cant give the same information to two customers in a row,
    confusion about upgrade dates, charges, cap limints and payment
    BT a communications company? Bulldust..


    Regards,
    Cliff
     
    RD, Feb 20, 2005
    #4
  5. six-toes

    Luis Cortes Guest

    When my contract is finally up I know where I am going with broadband
    http://www.reduceallmybills.com
    1Mb for less than 20 squids, and 2 Mb for a little less than 25.00 no
    download limits, no contract!!! 99% uptime, anti spam, virus checker,
    datasafe services they got the lot.

    I´ve allready signed up with several of their services and I am saving a
    packet, no calls to India either!
    yep this is the way to go...
     
    Luis Cortes, Feb 21, 2005
    #5
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