Long term Pipex customer still on 1mb

Discussion in 'Broadband' started by Aosmosis, Apr 21, 2006.

  1. Aosmosis

    Aosmosis Guest

    I have been with pipex since April 2002.

    I pay £23 / month for 1mb access, even though it syas im connected at
    2mb.

    I read somewhere that Pipex have throttled my connection to 1 meg.

    Anyway, how come when a new customer signs up they are given a 2 meg
    connection whereas i only have 1 meg?

    I went into the pipex control panel, and there was an option to change
    it to 2 meg, but there was this clause - something about a 12 month
    contract.

    I am a bit weary of this becuase I have signed up to BE 24meg
    connection, which will happen in june/july.

    Any advice on how to proceed to get a 2meg connection without signing
    up for a 12 month contract?
     
    Aosmosis, Apr 21, 2006
    #1
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  2. Aosmosis

    -halli- Guest

    You could do what I did, get your MAC code from Pipex and migrate to AOL.
    They don't tie you into a 12 month contract if you have your own
    modem/router and there is no fee to leave them.

    I was happy with 1 meg and it only costs £14.99 per month for 6 months and
    then £17.99 after that. I am not even using the AOHell software as I use a
    router. I got 1 month free on their 2 meg connection then I can regrade to 1
    meg.


    -halli-
     
    -halli-, Apr 21, 2006
    #2
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  3. Aosmosis

    Flying Rat Guest

    as the other poster says, get your MAC and migrate.

    AOL are cheap, so is Eclipse. Neither will tie you to a 12 month
    contract if you have your own equipment and Eclipse will also upgrade
    you to 8Mbps with a choice of deals from £15 a month plus 1st month
    free.

    Be isn't a stable proposition at the moment as many of their RFS dates
    regularly get pushed back. So July may not happen on schedule. Get your
    MAC and go to Eclipse in the meantime would be my suggestion.

    FR
     
    Flying Rat, Apr 21, 2006
    #3
  4. AOL to their destruction dont use Outlook Express which diminishes
    their potential utility and their one size fits all installation can
    muck up your settings and is a bugger to uninstall.
    I dont rate AOL technically. Best thing is become an ISP tart and
    switch services when Service deteriotes budget for set amount more or
    less each month as of course a fixed cost.
    I have been with Global Net. Clara, V21, now with Pipex.
    Extra Dial ups include Supanet,
    Mega Accounts Gmail Hotmail Yahoo Lycos so you could say I practice
    what I preach.
     
    aspiringgeekygirl, Apr 21, 2006
    #4
  5. This is unjust behaviour on part of ISP put in a complaint and get them
    to treat you right. Of course switching business is also a punishment
    for bad ISPS. ISPS have to learn to treat the customer right in product
    and customer service terms OR ELSE THEY LOSE THE CUSTOMER END OF STORY.
    all the best me
     
    aspiringgeekygirl, Apr 21, 2006
    #5
  6. Aosmosis

    Andy Furniss Guest

    Don't do it - leave and don't let them lie to you/offer you a "deal".

    Pipex are not the Pipex of old they will rip you off if you change products.

    www.pipexsupport.com

    http://bbs.adslguide.org.uk/showthreaded.php?Cat=&Board=pipex&Number=2398164

    Andy.

    Soon to be ex shite-ex myself.
     
    Andy Furniss, Apr 21, 2006
    #6
  7. Aosmosis

    -halli- Guest

    I am using Microsoft Watchout Distress right now on AOHell to collect and
    send my emails from yahoo, gmail, hotmail and AOL. I also use it for my
    newsgroups through news.aioe.org. I am not using their software at all and I
    do not intend on buggering up my computer with it either.
    You have my deepest sympathy ;-)

    -halli-
     
    -halli-, Apr 21, 2006
    #7
  8. Aosmosis

    poster Guest

    Good to see a customer come back to report what they are doing. I knew one
    could view AOL mail, glad they offer POP mail too. Didn't know you could
    get by without using their s/w at all (though I knew that setting up an
    ADSL router can be done and works well)... Anyway give her a break - I
    did spot the word "aspiring" so not knowing that AOL can be used quite
    independent of having to have their s/w installed should be excused!!
     
    poster, Apr 21, 2006
    #8
  9. Aosmosis

    -halli- Guest

    What do you mean by "give her a break"?
    I did not say anything in my post which could be deemed as flaming or
    negative. I simply gave the information that I was using OE and no AOL
    software. I was in no way aggressive, nor was I nasty. The poster was aware
    that the AOL software buggers up computers and I agreed.

    Did you notice the smiley wink beside the comment regarding sympathy for
    using Pipex?

    -halli-
     
    -halli-, Apr 21, 2006
    #9
  10. Aosmosis

    poster Guest

    It was meant in jest, because of her using the word "aspiring"
    and definitely not meant as a serious criticism. Seems like it
    is time for you to unwind with a good meal and a bottle of wine!!
     
    poster, Apr 21, 2006
    #10
  11. Aosmosis

    Filthy Rich Guest


    Couldn't disagree more if you paid me. I've been with pipex for 3.5
    years and changed packages several times to great satisfaction. RING
    them up and tell them what you want and they will oblige. I'm just
    about to upgrade to 8mb plus free local and national phone calls for
    27.99. Makes me laugh when I see people recommend AOL. I install
    broadband routers and modems in customers' houses for a living.
    Wanadoo, AOL and Tiscali are dreadful. BT is far better, Tesco are
    the fastest by far and Pipex are the most consistently reliable.

    Come here fe drink milk, nuh come here fe count cow.....
     
    Filthy Rich, Apr 21, 2006
    #11
  12. Aosmosis

    -halli- Guest

    Sorry, hard to hear a joke in your voice without appropriate emoticons! :)

    -halli-
     
    -halli-, Apr 21, 2006
    #12
  13. Aosmosis

    Andy Furniss Guest

    Well I am glad I didn't change to 2meg go because I would be in a new 12
    month contract now - and who knows what stunts they will be pulling next.

    I rarely use bittorrent, but sometimes it's the fastest way for a new
    demo/free game. The Pipex I joined advertised as unlimited - well that
    went long ago. They have just decided to limit BT to 20k 24/7
    irrespective of usage. To my mind that's taking the piss an ISP should
    route IP packets not decide what app I use. Laughably most can just use
    an encryption capable client to work around - but why should I need to
    bother changing clients.

    I don't need a phone deal I want an ISP and will soon be with a real one
    not some web portal/phone deal company that won't even do multicast.

    Turning off the text news server without notice didn't make me feel like
    they could give a shit about my custom.

    I'm just
    Well I wouldn't be going to them if they paid me - probably ukfsn(enta)
    30/300 max for £19.99. One month contract free migration.

    BT is far better, Tesco are
    Tesco - the fastest? Are we talking LLU, which hasn't reached my
    exchange. BT contention has always been the bottleneck for me.

    Andy.
     
    Andy Furniss, Apr 22, 2006
    #13
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