Leaving Plusnet

Discussion in 'Broadband' started by Bill Ward, Oct 29, 2015.

  1. Bill Ward

    Bill Ward Guest

    My years contract with Plusnet expires on November 19th. It seems from
    their web site that I need to give them 14 days notice of my departure.
    As MAC codes have been abolished why is that? When I left SKY last year
    Plusnet said no need to tell them as the 'system' takes care of everything
    Bill.
     
    Bill Ward, Oct 29, 2015
    #1
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  2. I would suggest reading this guide:

    http://www.thinkbroadband.com/guide/migration.html
     
    Michael Chare, Oct 30, 2015
    #2
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  3. Bill Ward

    Woody Guest

    Woody, Oct 30, 2015
    #3
  4. Bill Ward

    Tim+ Guest

    TalkTalk is probably cheaper. ;-)

    Tim
     
    Tim+, Oct 30, 2015
    #4
  5. Bill Ward

    Mark Carver Guest

    Hang on, I'll just check a few sample bills ;-)
     
    Mark Carver, Oct 30, 2015
    #5
  6. Bill Ward

    Bill Ward Guest

    And Zen is better.
     
    Bill Ward, Oct 30, 2015
    #6
  7. Bill Ward

    Bill Ward Guest

    Bill Ward, Oct 30, 2015
    #7
  8. Bill Ward

    Bill Ward Guest

    And your latest bank statement.
     
    Bill Ward, Oct 30, 2015
    #8
  9. Bill Ward

    Brian Mc Guest

    : And Zen is better.

    Obviously some people like Zen a lot - despite their significantly higher cost!

    This is good for them! Personally, as I never seem to need to contact an ISP
    a reliable and cheap one (PlusNet ticks both boxes at present!) is perfect
    for me.
     
    Brian Mc, Oct 30, 2015
    #9
  10. Bill Ward

    tim..... Guest

    metoo

    I never understand this ranking of ISPs by customer service.

    To me the best ISP is one where you never need to contact Customer Service
    so it's immaterial how good it is.

    tim
     
    tim....., Oct 30, 2015
    #10
  11. Bill Ward

    Graham J Guest


    Ths problem with this is actually Openreach.

    This biggest single factor by far affecting the reliability of your
    internet connection (apart from your own equipment - which we can
    exclude because you are competent an know how to set it all up) is the
    telephone sysem infrastructure - mostly the wires between your property
    and the exchange. Which isn't entirely surprising since it was never
    designed for anything other than voice calls.

    This is where you need an ISP that is on your side. Most are not - the
    last thing they want to do is to incur potential charges for calling out
    Openreach to resolve a problem. Most will fob you off with offers of a
    free new router or whatever - simply to get you off the line. But the
    likes of Zen will sympathetically help you identify the actual problem
    area, and will get Openreach to investigate where necessary.

    There are (a few) other ISPs who will do the same; their names are
    sometimes mentioned here.
     
    Graham J, Oct 30, 2015
    #11
  12. Bill Ward

    Brian Mc Guest

    : > To me the best ISP is one where you never need to contact Customer
    : > Service so it's immaterial how good it is.

    : Ths problem with this is actually Openreach.

    Or not! - I have not had a problem involving OpenReach for very many years!

    : There are (a few) other ISPs who will do the same; their names are
    : sometimes mentioned here.

    Certainly NOT BT themselves - where you almost always end up talking to
    some nice person in India!

    Again PlusNet are not too bad as they operate UK call centres. ANY ISP has to
    be careful to avoid OpenReach's charges for spurious callouts - you just
    need one who can talk you through the checks needed to ensure that the
    fault is in the network!
     
    Brian Mc, Oct 30, 2015
    #12
  13. Bill Ward

    Brian Mc Guest

    : >> their web site that I need to give them 14 days notice of my departure.
    : >> As MAC codes have been abolished why is that? When I left SKY last year
    : >> Plusnet said no need to tell them as the 'system' takes care of
    : >> everything

    Just to point out that Sky's T&Cs say they ALSO need 14 days notice!

    : I know what that says but in the Plusnet Q&A it says that they want 14
    : days notice from the customer.

    You don't need to give the departing ISP ANY specific notice! If you
    signup to a new ISP then they book the changeover on OpenReach's systems - and
    the existing ISP gets notified automatically!

    They most probably mean that the OpenReach system has a 14 day wait built
    into it.
     
    Brian Mc, Oct 30, 2015
    #13
  14. Bill Ward

    NY Guest

    Then you are lucky. Of the various internet-related problems that I have
    had, some have been related to the ISP's servers (eg mail, news or
    web-hosting server goes down) but other have been due to Openreach (eg
    everyone in my street loses phone access and hence internet because of
    problems at the exchange on in underground junction boxes). Sometimes it may
    affect just my own line if there's a bad joint somewhere rather than a JCB
    severing a trunk cable.
     
    NY, Oct 30, 2015
    #14
  15. Bill Ward

    Roland Perry Guest

    Having had precisely this problem with PlusNet, who did arrange several
    visits from Openreach, they never did get my broadband close to what
    they originally quoted. [Approximately, they quoted 8MB and I didn't get
    more than 2MB]
     
    Roland Perry, Oct 30, 2015
    #15
  16. Bill Ward

    Phil W Lee Guest

    (Brian Mc) considered Fri, 30 Oct 2015 15:01:47
    +0000 (UTC) the perfect time to write:
    But that's a matter of luck - it only takes one idiot abusing a JCB to
    change that.
    And is willing to stay on the case with OR until the fault is resolved
    properly - the last outage I had (due to JCB interference, which wiped
    out all fibre to at least two large villages) was closed by OR as soon
    as they had an engineer on-site, over 24 hours before it was actually
    fixed.
     
    Phil W Lee, Oct 30, 2015
    #16
  17. Bill Ward

    Woody Guest

    I wonder why no-one ever mentions VM? The number of B/B outages I've
    had in nearly 15 years I can count on one hand.
     
    Woody, Oct 30, 2015
    #17
  18. Bill Ward

    Bill Ward Guest

    A great improvement when attempting to phone Plusnet this morning as the
    advised wait was only 30 minutes.
    I'll let you know if ZEN proves worth the extra cash,
    Bill.
     
    Bill Ward, Oct 30, 2015
    #18
  19. Bill Ward

    Bill Ward Guest

    I never needed to contact o2 as everything worked and the speed was
    consistent until they sold out to SKY.I changed from Sky to Plusnet due
    to fluctuating speeds and E-Mail problems. Speed went down from 12 Mbps
    to around 9 and we had interruptions causing jerky stop start on iPlayer.
    I did not like their online fault finding and then an offer of an
    Openreach engineer to solve their problem.
    Bill.
     
    Bill Ward, Oct 30, 2015
    #19
  20. Bill Ward

    Bill Ward Guest

    Reading more the 14 days is if you are terminating the service not
    switching when the new supplier does the work.
    ZEN said not to place my order until 14 days before the end of my
    Plusnet contracts as that is all they need.
    There's confidence that they work to their timescale.
    Bill.
     
    Bill Ward, Oct 30, 2015
    #20
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