Leaving Pipex - 6 months in...

Discussion in 'Broadband' started by miav, Jan 25, 2006.

  1. miav

    miav Guest

    Hi there,

    In currently 6 months into my 12 month Pipex 1000 ADSL service and I want to
    leave. I read somewhere I might have to pay £50 + VAT.

    Is this correct?
     
    miav, Jan 25, 2006
    #1
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  2. miav

    Rob Guest

    I hope not.

    I'm in the same position as you - 6 months into PIPEX.

    If they do charge 50 quid - they'll be terribly uncompetitive.
     
    Rob, Jan 25, 2006
    #2
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  3. miav

    CJM Guest

    If you paid your setup fees at the outset, then leaving won't cost you a
    penny. However, many people took advantage of Plusnet's arrangement whereby
    you dont pay the setup fee upfront, but you pay some or all of it if you
    leave within 5 years - the longer you stay, the less it costs...

    CJM
     
    CJM, Jan 25, 2006
    #3
  4. miav

    Tony Hogarty Guest

    What has this got to do with the OP's request to leave Pipex?
     
    Tony Hogarty, Jan 25, 2006
    #4
  5. miav

    Tim Hodgson Guest

    Tim Hodgson, Jan 25, 2006
    #5
  6. miav

    Peter M Guest

    .... but compared with whom ? Up to 01/09/2005 any ISP placing
    an order with BT Wholesale for a line activation would be charged
    50 + VAT. If it was after that date, they'd be charged 40 + VAT.

    Of course, if you had *migrated* to Pipex than that would be a high
    fee, but normally a 12 month contract only exists for news customers
    who are not migrating, or (as with some which offer free migration)
    there may be a 12 month period during which the migration fee is
    payable if you decide to leave. Peter M.
     
    Peter M, Jan 25, 2006
    #6
  7. miav

    miav Guest

    miav, Jan 25, 2006
    #7
  8. miav

    Peter M Guest

    A query, and example, of how someone getting a 'free' connection might
    well have to pay the ISP some fee if they decide to leave within a
    period of time.,.. 12 months with many ISPs, 60 months with P.N
     
    Peter M, Jan 25, 2006
    #8
  9. miav

    CGA Guest

    If you'd looked at the link you'd see:
    "Minimum Period of Service"
    (a) For customers using PIPEX Solo, PIPEX Lite, PIPEX Start, PIPEX 1000 and
    PIPEX 2000 - The minimum period will be one (1) month from the commencement
    date.
    (b) For customers using PIPEX Business, and Home Office and PIPEX Teleworker
    services - The minimum period of service will be three (3) months from the
    commencement date.
    (c) For customers using PIPEX Managed Business services - The minimum period
    of service will be twelve (12) months from the commencement date.
    (d) For customers using PIPEX Talk the minimum period will be one (1) month
    from the commencement date
    Please note: All Customers that have not incurred a set up or joining fee
    and terminate services within the first twelve (12) months of service from
    the commencement date will be required to pay a one-off fee of £50.00 + VAT
    (£58.75 Inc VAT).
     
    CGA, Jan 25, 2006
    #9
  10. miav

    CJM Guest

    It *is* a demonstrative example. but to be fair to Tony, I *did* misread the
    OP and thought he was on about Plusnet. Oops.
     
    CJM, Jan 25, 2006
    #10
  11. miav

    miav Guest

    and terminate services within the first twelve (12) months of service from
    the commencement date will be required to pay a one-off fee of £50.00 + VAT
    (£58.75 Inc VAT).

    many thanks... Small price to pay as I've been having loads of problems with
    them... I'm glad to get shot of them.
     
    miav, Jan 25, 2006
    #11
  12. miav

    Tony Hogarty Guest

    I thought you might have :)
     
    Tony Hogarty, Jan 25, 2006
    #12
  13. miav

    Rob Guest

    Sorry, I completely misread the original question.
     
    Rob, Jan 25, 2006
    #13
  14. Thus spaketh miav:

    Wonder what's happening to them, they always used to offer excellent reliable
    service, and when I was with them I never had a problem other than one short
    outage, I left them because I was able to get Telewest and so could dump my
    landline and use VoIP.
     
    {{{{{Welcome}}}}}, Jan 25, 2006
    #14
  15. miav

    guv Guest

    Dunno - but Im in much the same position as the OP after pipex took
    over Freedom 2 Surf. I had good d/l speeds in excess of 6MB - now I'm
    lucky if I get 64K (ie 512Kb connection speed)

    The thing that is puzzleing here. I actually dont want to leave - but
    I also dont want to pay for a service they are not providing. Surely
    since they are breaking the terms of what I signed up to, its
    unreasonable to expect payment to terminate.

    If I was moving, or just decided on a better offer, that would be
    entirely different - and I would agree I would have to be. But under
    my curmcumstances?...............
     
    guv, Jan 25, 2006
    #15
  16. miav

    Bob Eager Guest

    If you're leaving them, I don't suppose they care that they're
    uncompetititive!
     
    Bob Eager, Jan 25, 2006
    #16
  17. miav

    AMO Guest

    It works out a bit more expensive than that. You need to give them a
    month's notice which will undoubtedly mean that you'll paying for the next
    month as well. They put in the request for your MAC code which can take
    several days - it can be calculated by adding a day past your next billing
    date in most cases.

    Pipex have poor customer service especially opening hours and when you wish
    to migrate. You wait on the phone for a long time just to be passed to
    another department. They constantly reset their servers over night to some
    users when they are doing maintenance and deny that they are responsible.
    Their website is less than useless. Their staff is less than helpful.

    AMO
     
    AMO, Jan 25, 2006
    #17
  18. miav

    Bob Eager Guest

    MAC Code? What's one of those? Oh, you mean MAC! :)
    Well, I don't use them anyway. The last time I contacted my ISP was to
    ask to register a new domain. I did that at 1720 on a Friday, and I
    received email at 1730 that it was all done. It was too.
     
    Bob Eager, Jan 25, 2006
    #18
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