John Lewis ISP no MX or A record

Discussion in 'Broadband' started by Marmaduke Jinks, Nov 14, 2015.

  1. Hi

    I'm getting an email fail message when trying to send an email.

    Server: 'smtpmail.waitrose.com',
    Protocol: SMTP, Server Response: '550 <xxxxx> sender rejected - invalid
    domain (no MX or A record)'

    Are any other John Lewis ISP (ex-Waitrose) users getting this? Browsing is
    fine; so internet is ok.
     
    Marmaduke Jinks, Nov 14, 2015
    #1
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  2. Marmaduke Jinks

    Andy Burns Guest

    Without knowing at least the domain (i.e. the part after the @ not the
    full email address) you're trying to send to, nobody can help ...
     
    Andy Burns, Nov 14, 2015
    #2
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  3. Ok Andy Burns.

    I think they have an issue with their mail server and have told them so.
    But just curious to see if any other JLP user had this issue.

    MJ
     
    Marmaduke Jinks, Nov 14, 2015
    #3
  4. Marmaduke Jinks

    Graham J Guest


    If you send an email to "" the hosting service for
    "domain.com" provides the MX and A records, and these are published via
    the internet's DNS mechanism.

    If your error message occurs for a specific email address, then the most
    likely reason is that you have mis-typed it.

    If it occurs for every email address then the Waitrose mail server isn't
    working properly. But if that were the case many (not necessarily all)
    other Waitrose users would have the same problem.
     
    Graham J, Nov 14, 2015
    #4
  5. Marmaduke Jinks

    Ian Prideaux Guest

    The waitrose mta is rejecting the message because the sender's domain
    (i.e. your domain) does not have MX or A records, or at least, it fails
    when it tries to look them up.
     
    Ian Prideaux, Nov 14, 2015
    #5

  6. Except that it says *sender* rejected, so it's the "from" email address
    that is the problem. It's an anti-spam measure, not allowing you to send
    mails from addresses that can't accept replies.
    So the OP needs to check what address he is sending *from* - it's that
    domain that (potentially) has a problem.

    Mike
     
    Mike Humphrey, Nov 14, 2015
    #6
  7. Marmaduke Jinks

    MikeS Guest

    I also have an old Waitrose account (from free dial-up ISP days) which was
    working recently. Just tried to send a message and got this error:

    The message could not be sent because one of the recipients was rejected by
    the server. The rejected e-mail address was .......... Server:
    'smtpmail.waitrose.com', Protocol: SMTP, Server Response: '550
    <.............> recipient rejected - relay denied', Port: 25, Secure(SSL):
    No, Server Error: 550, Error Number: 0x800CCC79

    The "rejected e-mail address" was my regular business email which is fine
    from other ISPs.
     
    MikeS, Nov 14, 2015
    #7
  8. Marmaduke Jinks

    Graham J Guest

    In my experience "550" error messages often contain misleading text. It
    may have something to do with the difference between American and
    English, or that it is translated from the Jamenese!

    But your interpretation might be correct ...

    If the OP tells us the email address he is sending from (if he
    understands what that is) then that may resolve it.
     
    Graham J, Nov 14, 2015
    #8
  9. Marmaduke Jinks

    Graham J Guest

    So here we have misleading text as discussed in my recent post.

    The "recipient rejected" part suggests a problem with the destination
    address - which is unlikely given it is a business address that works
    from other ISPs.

    The "relay denied" part suggests a problem with your authentication as a
    sender. Further "Error Number: 0x800CCC79" also suggests a failure to
    authenticate.

    Is your client set to authenticate?

    What sort of security does smtpmail.waitrose.com require? It might be
    SSl, or TSL or ...???

    It's quite likely that a port other than 25 is required by
    smtpmail.waitrose.com - possibly 465 or 587.

    If you have the correct settings for smtpmail.waitrose.com and you know
    these settings have worked recently then there may indeed be something
    wrong with smtpmail.waitrose.com.
     
    Graham J, Nov 14, 2015
    #9
  10. The problem is verification of the sending 'waitrose.com' address.
    Earlier today the domain was inadvertently stripped of its MX records.
    The relay server you're sending through will have checked you were
    sending from a valid email address. The lack of MX records will have
    suggested the address wasn't real.

    The problem is resolved now, so DNS propagation allowing, things should
    start working again shortly (if they haven't already).
     
    Plusnet Support Team, Nov 14, 2015
    #10
  11. Marmaduke Jinks

    MikeS Guest

    Just tried again with port 587 (which it should have been) but same result.
     
    MikeS, Nov 15, 2015
    #11
  12. The port shouldn't have any bearing on things.

    waitrose.com definitely has MX records now:
    Are you sure your account is still active? Can you log into Webmail and
    send an email from there? - https://webmail.waitrose.com
     
    Plusnet Support Team, Nov 16, 2015
    #12
  13. Marmaduke Jinks

    MikeS Guest

    Logged in via webmail last night w/o problems and sent you an email at
    Plusnet support.(Titled FAO Bob Pullen .....)

    Just tried again with both OE6 and Thunderbird. Both failed even though both
    were fine a couple of weeks ago when setting up and testing Thunderbird. As
    noted earlier this is with smtpmail.waitrose.com and trying 25 and 587 (I
    think I put 587 in TB after finding something about the servers on the
    Waitrose or John Lewis web site).
     
    MikeS, Nov 16, 2015
    #13
  14. And you're definitely still getting this error?
    Are there any 'stale' messages stuck in your outbox? If so, try deleting
    them all and starting from scratch.

    My posting email address is unmonitored BTW (bad practice, I know) so
    I'll not have seen your message.
     
    Plusnet Support Team, Nov 17, 2015
    #14
  15. Marmaduke Jinks

    MikeS Guest

    Nothing in the outbox (I deleted them when they failed). In the message I
    said I am not using Waitrose or John Lewis (or Plusnet) as ISP and asked if
    you have made any changes to reject send requests via other ISPs. I know
    that this was common with free email accounts in dial up days.
    Thanks.
     
    MikeS, Nov 18, 2015
    #15
  16. Marmaduke Jinks

    thesimpsons Guest

    Nothing in the outbox (I deleted them when they failed). In the message I
    said I am not using Waitrose or John Lewis (or Plusnet) as ISP and asked if
    you have made any changes to reject send requests via other ISPs. I know
    that this was common with free email accounts in dial up days.
    Thanks.

    In server properties have you tried selecting-
    "Outgoing server requires authentication"
     
    thesimpsons, Nov 18, 2015
    #16
  17. As long as you're using SMTP authentication then you should be fine.
    Having said that, this feature is only enabled for subscription accounts
    so you'd need to be paying Waitrose something for the account in order
    for it to work.

    If you're not, and it's been working up until recently, then you've been
    lucky.
     
    Plusnet Support Team, Nov 18, 2015
    #17
  18. Thanks to all for their comments.

    As Bob has said it's resolved now,

    MJ
     
    Marmaduke Jinks, Nov 18, 2015
    #18
  19. Thanks to all for their comments.

    As Bob has said it's resolved now,

    MJ
     
    Marmaduke Jinks, Nov 18, 2015
    #19
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