Well, I've had a slowly dropping SRN(ratio) (from 8 to 5) (No idea what it was on first install but more than that I expect) for the last few weeks (months?) and decided to phone mumble-mumble this pip-emma Got through about 4 levels (or so) of press x to get ... to be told it would be at least 20 minutes before I could get to talk to a 'real' person, and it was better to call between 12 noon and 4:30 pm - it was 15:30!!!! Oh! I hung up ... So do I go for 100GB from A&A for 25 UKP or Unlimited from Zen at 21.40 UKP? or ???? What are either like for getting stuff fixed? (I know A&A are supposed to be the dog's dnagly bits ...) POTS is fine, quiet line check is ... well ... quiet. There has been a small drop in syc speed but the loop attenuation is still 12dB I'm currently on the TT LLU - if that helps/hinders Many thanks Avpx