ISP recomendations for low cost broadband

Discussion in 'Broadband' started by Adam Lipscombe, Sep 8, 2006.

  1. Folks

    A friend of mine wants to upgrade from dial-up to broadband.

    She is a single parent and is not wealthy - I told here that a connection could be had for @ £15 per
    month which she can just about afford. She is non-technical so she needs something that is reliable,
    but where there is decent support if needed.

    We had a quick look at plusnet and they seemed to offer some reasonable phone line + broadband
    deals. I wasn't too happy with the 450MB cap on the cheapest offering though.

    Any recommendations suitable products / best deals at the moment?

    Thanks - Adam
    Adam Lipscombe, Sep 8, 2006
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  2. On 08/09/06 09:44, Adam Lipscombe wrote :-
    If you don't want AOL (which the "decent support" bit suggests), then a
    few quid extra will get you a Brightview ISP:

    Not great, but not terrible either.

    Nildram are another option - £13.99 or £15.99 -

    Although they're said to be going downhill recently (I used them a
    couple of years ago and they were great then, but a lot can happen in a

    TBH, at £15pm, you're below the bargain basement level...


    Nicholas Thomas, Sep 8, 2006
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  3. Adam Lipscombe

    Graham2 Guest

    For 14-95 it's 2Mb and 5GB allowance. Support is in Worcester and has been
    good the one time I had to use it.
    Maybe not 'the' cheapest, but I'm happy enough so far.

    Graham2, Sep 8, 2006
  4. Adam Lipscombe

    NoNeedToKnow Guest

    It's a bit of a shame this wasn't asked a week or more ago. NamesCo/NDO
    had a deal providing one year's access, a single-port router, 2 GB/month,
    for 60 pounds (and 4.99 extra for delivery of the router). Their lowest
    cost account has just gone up from 10.95 to 11.95/month but allows
    2 GB/month, a little more generous than the alternative. They now
    also have a 50 pound setup fee on this account (whereas their 14.95
    account, giving 5 GB/month, doesn't have that fee).

    I pay Eclipse 14.99/month and have a more generous allowance, and am not
    limited to 500 kbps (they provide DSL Max, 20 GB limit in their peak hours,
    1800-0000 and 'fair use' from 0000-1800). They have no setup fee and
    currently have a summer offer of charging 9.99/month for first 3 months.
    They're offering a USB modem in return for a 12 month contract (but then
    again, many ISPs will have a 12 month contract whether they provide any
    hardware or not, if they don't charge an activation fee - BT charges the
    ISPs 40+VAT so one can expect a big hole in 50 quid).

    I cannot answer on the support side yet, for either ISP (unfortunately, in
    that it is difficult to know how good they are). I needed no support from
    Eclipse, my friends have not yet had chance to need support at

    I know a couple of people who have signed up (one had his hardware a week
    ago, but he and his wife are away on a walking holiday until next weekend),
    and the other signed up at the start of last week, but didn't tick the box
    that he was willing to pay the delivery fee, so they didn't send him a
    router. He spoke to NamesCo this week, and agreed to pay, so hope it
    will be with him today/tomorrow. His line should have been active on Sat.
    but he decided just to wait for the hardware (I offered to lend him one
    of my spare routers to be able to check the line, but he was far from
    concerned - perhaps his heart condition has made him feel that he's
    better off just letting things happen, in their own time, and no longer
    wants to 'rush' anything, these days!) , and are worth checking.
    NoNeedToKnow, Sep 8, 2006
  5. Thanks for the info.

    I use a BT uncapped business service so I dont have much idea how much I download.

    Do you think a 2GB per month cap will be enough for web browsing, email etc.

    I dont think they are going to do any P2P, or big downloads...

    Thanks -Adam
    Adam Lipscombe, Sep 8, 2006
  6. On 08/09/06 12:19, Adam Lipscombe wrote :-
    Completely depends on the websites you visit, but in most cases, yes

    If they discover YouTube, then almost certainly not ;)


    Nicholas Thomas, Sep 8, 2006
  7. Adam Lipscombe

    NoNeedToKnow Guest

    It's one of those "how long is a piece of string" questions, and might vary
    over time. However there were some statistics from one ISP which I'm
    quite happy to use, as many past critics were angry at their "low" limits
    (while the figures from actual users show that in truth lots of "average"
    households use a fraction of 5 GB a month... See usage for 12/2005
    on the PlusNet "Broadband Plus" 14.99 account at the link below:


    At that time there were approx 45,000 BB Plus customers and of those,
    about 70% used under 1.5 GB each month (yes, stop laughing, you at
    the back! :) Of course, that was before DSL Max, but for many there
    is no instant requirement to switch from e-mail and a bit of browsing to
    being ready to download music/videos/software 24x7 the way a small
    portion of UK users do.
    NoNeedToKnow, Sep 8, 2006
  8. Adam Lipscombe

    Eeyore Guest

    Don't touch them with a bargepole ! They are having *serious* issues at the moment.

    Scarily enough..... Tiscali with their 1meg pacakage for £12.99 ! Sounds ideal in this case. Mt
    nieghbout has it and it's actually ok.

    Eeyore, Sep 8, 2006
  9. Adam Lipscombe

    Eeyore Guest

    It's a bugger isn't it ?

    I wasn't using any more than 4GB pcm ever but I hate to think what it'll be like
    now !

    Eeyore, Sep 8, 2006
  10. Adam Lipscombe

    Mark Carver Guest

    NewNet up to 8 Megs at 2GB at 12:99/m a month plus 47 quid connection
    Mark Carver, Sep 8, 2006
  11. Adam Lipscombe

    Alan Guest

    Freedom2Surf - their £15 package has a 5G cap (unmetered 1am to 6 am)

    Support from F2s may not be to good but they have the basic FAQs at

    There is a user based support forum at <>
    Alan, Sep 8, 2006
  12. thanks all, very useful.

    Much appreciated...

    Adam Lipscombe, Sep 8, 2006
  13. Adam Lipscombe

    Rick Marks Guest

    ....has the neighbour had cause to deal with their CS people yet?
    Pretty much everyone I know who has ever dealt with Tiscali deeply
    regrets it.

    So "ideal" is not quite how I would put it. "Scarily", yes.
    Rick Marks, Sep 8, 2006
  14. Adam Lipscombe

    Eeyore Guest

    Yeah he phoned to 'regrade' fron 256k to 1meg ( saving £3 ) and whilst it was indeed an Indian he
    spoke to, the guy was perfectly helpful.

    It is indeed quite scary to find myself 'recommnending' them for sure but £12.99 takes some beating
    for those on modest incomes.

    Eeyore, Sep 8, 2006
  15. Adam Lipscombe

    Gaz Guest

    If she has sky, Sky Broadband is exactly what she is looking for, comes with
    a good mid range router (which requires no configuration, you plug it in,
    and thats it). A £40 connection fee, and then its free.

    Make sure that LLU easynet is available in her area though.

    Gaz, Sep 8, 2006
  16. Adam Lipscombe

    NoNeedToKnow Guest

    That's the crunch question of course (and no disrespect to Easynet, because
    they probably had things set up to accept manageable numbers, but when it
    gets really widely used by 30% or 50% or 70% of the Sky users, I wonder,
    very seriously, how well the network will cope with the load - sure that it
    may be lightly loaded during the day - fortunate for business users - but
    what about the Sky Broadband 'file download' thing... isn't that going
    to build a level of traffic which will be far from insignificant!!)
    NoNeedToKnow, Sep 9, 2006
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