ISDN to ADSL Faceplate Question

Discussion in 'Broadband' started by Jeff Gaines, Nov 27, 2004.

  1. Jeff Gaines

    Jeff Gaines Guest

    I have signed up with Demon for a managed install from BT Midband to
    broadband when it arrives in January.

    I have seen comments in this group about a special type of faceplate
    (?) for ADSL which may give a better connection and would allow testing
    by directly connecting an ADSL modem to an internal socket if I need to
    try and trouble shoot the connection. Apologies if my terminology is
    wrong, this is all new to me.

    Will I automatically get this type of faceplate with a managed install?

    I did ask Demon but they didn't seem to know what I was talking about,
    hopefully this is not a bad omen :)
    Jeff Gaines, Nov 27, 2004
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  2. Jeff Gaines

    Grant Guest

    "Jeff Gaines" wrote in message
    I don't believe so. The BT engineers who did my managed conversion said
    "we've given you one of the new digital faceplates that will hopefully help
    with your poor attenuation and noise. We're not supposed to give them out to
    Grant, Nov 27, 2004
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  3. Jeff Gaines

    Tiscali Tim Guest

    In an earlier contribution to this discussion,

    I think that you've slightly mis-understood the situation.

    All recent-ish PSTN (i.e. ordinary) telephone lines are terminated with an
    NTE5 master socket, which has a removeable faceplate. Extension wiring is
    normally connected to the back of the faceplate, and is automatically
    disconnected when the faceplate is removed. The faceplate itself plugs into
    another "test" socket in the fixed part of the NTE5. Anyone having problems
    with their ADSL connection can plug their kit into the test socket, which
    eliminates any problems caused by extension wiring etc. If it still doesn't
    work, there'a a problem with the line (if the equipment has been proven to
    work elsewhere).

    When a HH to BB conversion is done, the line will be converted back from
    ISDN to PSTN, prior to being ADSL enabled, and you will be left with an
    NTE5 - just like any other PSTN line.

    With an NTE5 plus extension sockets setup, you can plug your ADSL kit into
    any socket as long as you use plug-in filters in any sockets where analog
    equipment (phones, faxes, etc.) is connected.

    The alternative is to use a filtered faceplate, which you can buy from firms
    like Solwise or Clarity, which fits into the NTE5 in place of the
    BT-supplied faceplate. This has a phone socket and an ADSL socket on the
    front, plus provision for extension wiring on the back. If you use one of
    these, all extension sockets are automatically filtered, and you don't need
    plug-in filters. The downside is that the ADSL kit *must* be plugged into
    the master (or into a *digital* extension wired from it), rather than into
    any old socket.

    It is often useful to locate the master socket close to your computer (or to
    where your ADSL modem or router will be). You will probably have a choice
    about where to put it when your HH to BB conversion is done. You may well
    currently have a "digital connection box" or somesuch in the place where
    your master socket used to be (if you had an ordinary phone line prior to
    HH) with a cable connecting that to the HH box. It is perfectly feasible for
    your new NTE5 to be installed either where your HH box is, or in place of
    this intermediate connection box. Make sure you make your wishes known to
    the BT engineer.

    [If you're interested in getting your own ADSL filtered faceplate, have a
    look at and ]
    Tiscali Tim, Nov 27, 2004
  4. Jeff Gaines

    Jeff Gaines Guest

    A distinct possibility :)


    Thanks for your input, I'll have to see if I get an old school BT
    engineer or one who is a bit more approachable.

    That's very useful, I've got a better idea of what to expect. I have
    had my current master socket moved so it's next to the PC, the engineer
    who did it even re-installed my extensions - even though when I ordered
    the move I was told that was not part of the job.

    It seems odd that BT don't install the filtered faceplate while they're
    at it, the cost of the visit must far outweigh the cost of the
    faceplate. Although I suppose if you want to run ADSL from an extension
    then the filtered faceplate is not a good idea.

    Thanks again.
    Jeff Gaines, Nov 27, 2004
  5. Jeff Gaines

    Tiscali Tim Guest

    In an earlier contribution to this discussion,
    No that's not officially part of the deal. I think that I might have
    persuaded my engineer to fit one had he not been accompanied by a

    I gather that BT are now *sometimes* fitting filtered faceplates anyway
    since, with their new extended reach policy, it's the only way of making
    ADSL work at all on some lines.

    If you want to run ADSL from an extension (from a filtered faceplate) you
    need a digital extension - connected to the incoming pair and *not* through
    a filter. The modified filtered faceplate supplied by Clarity has
    connections for this on the *back* - making for a neater installation job.
    Tiscali Tim, Nov 27, 2004
  6. Jeff Gaines

    kraftee Guest

    Sorry you've got it slightly wrong as well

    The end user has no choice at all as there is already a NTE at site which is
    where the DEL will work to (plus extensions run from that point of course).
    If the NTE9 (HH box) is situated somewhere completely different in the house
    then officially it is sorry can't do anything about it (here's where being
    nice & polite to the engineer comes in & may work, but reading some of the
    other posts today it's apparent that some can't even be bothered to do what
    they are supposed to do let alone illicit shifts or extensions)

    There will always be such a box, it's not a maybe...
    It may be engineeringly feasable _but_ it is not acceptable policy (from BT
    that is) if you want the NTE moved you have to pay extra for a shift of

    You may not like it, you may not agree with it but those are the rules, if
    the engineer is 'helpful' that is off his own back & he can possibly get
    into trouble if he does anything else (like I did last Monday & have been
    bollocked from pillow to post for going beyond the boundaries, even though
    it got the end user up & running).

    Don't shot me I'm just the poor (literally) sap who is at the sharp end
    having to try to keep to the rules & keep the end users happy (not any easy
    job sometimes I can tell you)...
    kraftee, Nov 27, 2004
  7. Jeff Gaines

    Tiscali Tim Guest

    In an earlier contribution to this discussion,
    I assume that you're quoting the official party line, rather than what
    happens in practice. In my case, the new master socket was installed in the
    location where the HH box had previously been - using the CAT5 or whatever
    cable already in place to make the connection and bring the extension wiring
    back down to the original NTE5 location to join up with my own wiring. It
    wouldn't have been a disaster if he has insisted in putting the new NTE5
    where the original one had been - I would simply have bought a Clarity
    modified faceplate and used the redundant HH cable to wire up a digital
    OK, point taken. In some cases, of course, the HH box may have been
    installed right next to the digital connection box - in which case the
    customer would certainly have no choice!
    Tiscali Tim, Nov 27, 2004
  8. Jeff Gaines

    kraftee Guest

    Well that's at least one _licencing_ reg he's broken as network (wiring
    before the NTE5) & extension wiring has to be in completely seperate cables.
    As it is there is now no demarcation between the 2 so if your extension
    wiring goes faulty who covers it.

    A few DSL engineers do use a modicum of commen sense, but you must remember
    what is sometimes posted on here as being done & hence is gospel is anything
    but & believe it, or believe it not, a lot of the self install repairs I
    have to visit are down to the end user believing as gospel what he has read
    on Usenet.....
    kraftee, Nov 27, 2004
  9. Jeff Gaines

    Kris Guest

    Recently had a HH to BB conversion. BT had my contact number and the
    engineer rang me on my mobile when he was at the exchange asking if he could
    visit earlier than planned cos he wanted to get home early ! No problem, a
    cup of tea
    and a chat ... and a BT ADSL faceplate.

    Well done BT .... but .. after the conversion I was charged an extra £3 odd
    a month
    for maintenance charges which took 5 months to sort and refund.
    Apparently I was put on a priority repair service even though I never
    requested it !

    Good luck, Chris
    Kris, Nov 28, 2004
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