Interesting Netgear experience

Discussion in 'Broadband' started by Charles Lindsey, Aug 1, 2006.

  1. I have a Netgear DG834 which recently stopped working. No green (or even
    orange) light to indicate existence of ADSL signal, and inability to
    reconnect. But the HTML connection to the router appeared to be behaving
    otherwise, and it was still connecting the two computers on my LAN.

    Log showed it happened around the same time as my electric clock had
    stopped, so maybe due to a short power failure (though my computers sailed
    through it without falling over).

    After much abortive attempts to contact newnet (half an hour of "we are
    exceedingly busy, an agent will contact you shortly", which I took to mean
    that they were inundated following a general breakdown), I eventually, in
    desperation, tried power-cycling the router, and that magically worked.

    Hope this hint may be of use to someone.
     
    Charles Lindsey, Aug 1, 2006
    #1
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  2. Charles Lindsey

    Alex Crosby Guest

    I don't mean to belittle your router-reviving feat, but it seems turning
    it off and back on again is a fairly standard thing to try before
    resorting to *actual* desperate measures...

    And yes I'm just bitter because my DG834 gave up the ghost in similar
    circumstances last week while I was out - I think the thunderstorm had
    its way with the modem's electronics, and it refuses to synch now. All
    of a week after the 2 year guarantee expired as well!

    Anyone got recommendations for a non-netgear replacement? Currently
    using an old connexant router that doens't take too kindly to the lofty
    heights of 8Mbit...
     
    Alex Crosby, Aug 1, 2006
    #2
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  3. Charles Lindsey

    It's Me Guest

    When that happens to me I normally can't even get into the router setup
    page, but a quick power off and its fine again. I put it down to the memory
    getting overloaded or just to much activity freezes it up just like a normal
    PC and a reboot fixes it.
     
    It's Me, Aug 1, 2006
    #3
  4. Charles Lindsey

    gort Guest

    They don't run windows on routers...;-)

    Dave
     
    gort, Aug 1, 2006
    #4
  5. Charles Lindsey

    Alex Heney Guest

    I think most people would try the power off/on routine before
    attempting to phone anybody :)
     
    Alex Heney, Aug 1, 2006
    #5
  6. Charles Lindsey

    Alex Heney Guest

    Draytek Vigor are good, but pricey.

    It cost me almost as much for one from ebay as a new Netgear had cost.

    But it is rock solid stable, where the Netgear on my rather long line
    had to be rebooted several times per day.
     
    Alex Heney, Aug 1, 2006
    #6
  7. Charles Lindsey

    Eeyore Guest

    It's not magic.

    When you have a power dip - technically commonly referred to as a' brown out' as
    opposed to a black out, the internal voltages in the unit sag before going back to
    normal. This can corrupt the program memory or all kinds of internal workings.

    Power cycling should always be high on the 'to do' list before fretting too much.

    Graham
     
    Eeyore, Aug 2, 2006
    #7
  8. Charles Lindsey

    Frank Stacey Guest


    Here's my tuppence worth: My DG834 failed recently after brownout(s)
    during a prolonged thunderstorm. The power and test leds flashed
    continually. Netgeasr support quickly (24hrs) replied to my e-mail cry for
    help. They made several suggestions for more "vigorous" resetting,
    escalating to trying to reload firmware. Nothing worked. All the time I was
    contacting them through my neighbours DG834? (the wireless version but I was
    using ethernet). Clearly it had suffered the same power brownouts without
    mishap - so what do you conclude from that? Eventually netgear support
    collapsed and suggested I go through their telephone system to "return for
    repair" but the call centere wouldn't let me through until I had sat on the
    phone in front of my machine and gone through some "procedures to check out
    my system".

    I bought a new DG834 - v2! It took only minutes to get it up and running.

    Question: I have a UPS which protects my PC and monitor. It uses those
    "electric kettle" type plugs and sockets and only has 2 power outlets.. How
    could I incporporate my router into the protector (it has sufficient power)?
    Something like a kettle <-> standard 13A plug/socket adaptor/extension
    would be needed but I cannot find such a thing.

    Frank
     
    Frank Stacey, Aug 2, 2006
    #8
  9. Charles Lindsey

    Alex Heney Guest

    On Wed, 2 Aug 2006 09:44:24 +0100, "Frank Stacey"

    You can get power extension leads for the "kettle" type plugs (e.g.
    <http://www.cablesandstuff.com/subcatproducts/39/Leads-and-Extension-Leads.htm>

    You could then cut that cable near one end, and wire it in to a
    standard UK socket type socket.
     
    Alex Heney, Aug 2, 2006
    #9
  10. Charles Lindsey

    Eric Parker Guest

    Shush - Bill might hear you !
     
    Eric Parker, Aug 2, 2006
    #10
  11. : > When that happens to me I normally can't even get into the router setup
    : > page, but a quick power off and its fine again. I put it down to the memory
    : > getting overloaded or just to much activity freezes it up just like a normal
    : > PC and a reboot fixes it.

    : They don't run windows on routers...;-)

    The DG834Gs run Linux on a microprocessor. It's even possible to telnet to
    them into their shell process once debug mode is enabled via a URL!
     
    Brian McIlwrath, Aug 2, 2006
    #11
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