How to config - sending mail to mail.btconnect.com via ADSL

Discussion in 'Broadband' started by Steve, Nov 26, 2005.

  1. Steve

    Steve Guest

    Does anyone here know, please, how to configure an SMTP outbound connection
    to mail.btconnect.com via BT's ADSL service.

    I'm trying to switch from our existing SMTP outbound mail service provider
    who I need to stop using and make use of the mail.btconnect.com SMTP service
    that's provided with our ADSL connection.

    Having done so, I'm getting a message 'your are not authorised... etc'. and
    I can't seem to find out whether or not I should be used authenticated mail
    settings.

    I've tried entering SMTP authentication using our network login username,
    i.e. A******@hg7.btclick.com and using the account password, but this
    doesn't work either.

    I'm sure it's an easy thing for those in the know!
     
    Steve, Nov 26, 2005
    #1
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  2. Steve

    Steve Parry Guest

    Steve fumbled, fiddled and fingered:
    When BT were sorting your broadband out they would've sent you two
    emails/letters.

    One containing usernames, one a password.

    The username one would have two such names one is the
    A*****@hg??.btclick.com

    The other should have been a this is the one that
    you need for the email combined with the password mentioned previously.

    The A*******@hg etc is for connecting to the service via the router /
    modem etc.



    --
    Steve Parry
    K100RS SE & F650
    and a 520i SE Touring for comfort

    (not forgetting the SK90PY)

    http://www.gwynfryn.co.uk
     
    Steve Parry, Nov 26, 2005
    #2
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  3. Steve

    Steve Guest

    The other should have been a this is the one that
    Many thanks for this Steve, are you saying that these credentials should be
    used for authenticated SMTP?

    In other words, the SMTP authentication user should be
    ?

    Thanks!
     
    Steve, Nov 26, 2005
    #3
  4. Steve

    Steve Parry Guest

    Steve fumbled, fiddled and fingered:
    yes the btclick.com one is only for the router/connection

    the ****@btconnect.com one is for the receiving POP mail and SMTP
    sending


    --
    Steve Parry
    K100RS SE & F650
    and a 520i SE Touring for comfort

    (not forgetting the SK90PY)

    http://www.gwynfryn.co.uk
     
    Steve Parry, Nov 26, 2005
    #4
  5. Steve

    Steve Guest

    yes the btclick.com one is only for the router/connection
    I'm not getting any luck with this I'm afraid. I've tried with the "user
    id" and "user ", but the message says "not permitted".

    I can collect POP3 mail, not that there is any, and that connects ok.

    I think BT are stopping me from sending mail because we're using our own
    domain. I remember having this issue with I personally used BT's dial-up
    service a few years back. They'd let me send SMTP so long as I used a
    btconnect.com e-mail address, but when I tried to use my own domain they
    blocked it.

    Surely that can't still be doing this as a marketing trick can they?

    I've also tried POP3 before SMTP - no good either.
     
    Steve, Nov 26, 2005
    #5
  6. Steve

    Colin Wilson Guest

    Having done so, I'm getting a message 'your are not authorised... etc'. and
    IIRC BT moved to authentication about 12 months ago, but whether this
    applies to all subdivisions (I have an account on btinternet.com) i`m
    not sure
     
    Colin Wilson, Nov 26, 2005
    #6
  7. Steve

    Steve Guest

    IIRC BT moved to authentication about 12 months ago, but whether this
    I heard something along those lines a while ago. When I was using BT
    Connect at home, they implemented some sort of authentication but at that
    time I'd already purchased a domain with an SMTP service. That worked first
    time and I've been using that ever since.

    I've been bitten by BT before on this problem though and I'm very wary of
    them. I think a few years ago they were using this to prevent users from
    having their own domain name and not purchasing it through BT.

    Whether that's the problem here I don't know.
     
    Steve, Nov 26, 2005
    #7
  8. Steve

    Des Guest

    Yes
    Server requires Authentication and user name and password again, just
    checked mine

    Des


    Des
     
    Des, Nov 26, 2005
    #8
  9. Steve

    John P Guest

    Perhaps http://www.btconnect.com/maildomain/ may help

    JP
     
    John P, Nov 26, 2005
    #9
  10. Steve

    ray Guest

    The names of the servers and correct way to set popular programs is all on
    the HELP PAGE.
     
    ray, Nov 26, 2005
    #10
  11. Steve

    Nightowl Guest


    Hi Steve

    This appeared in demon.ip.support.turnpike last month. The original
    poster was unable to send mail through btconnect.com, and this was one
    of the replies.


    I don't know if it's correct or not, but might be worth a try?
     
    Nightowl, Nov 27, 2005
    #11
  12. Steve

    Clint Sharp Guest

    Are you using your own domain? If you are you have to persuade BT that
    you own the domain via a whois search which they perform and then
    register the domain as one that is authorised to send mail through your
    BT account.
    Before you attempt to register the domain as authorised, make sure the
    whois matches the company/user name and address of the BT account or you
    enter a world of misery which BT seem to delight in prolonging.
     
    Clint Sharp, Nov 27, 2005
    #12
  13. Steve

    Steve Guest

    Are you using your own domain? If you are you have to persuade BT that you
    Thanks for this. I have now found from looking at one of the earlier
    poster's replies that BT require the customer to register their domain with
    them.

    Thankfully, our address matches the whois, so we should be ok I expect.

    Thanks!
     
    Steve, Nov 28, 2005
    #13
  14. Steve

    Peter M Guest

    Oh, yes, that old restriction !! Some time back they also needed a firm to
    pay them a tenner a month extra to have their 'business package' to allow a
    fixed IP address. The domain/SMTP issue made another reason to avoid them!
    Of course, you could always consider moving your hosting to some other firm,
    or make use of a separate commercial e-mail service that does allow outbound
    SMTP (perhaps on ports other than 25, in case they were nasty enough to stop
    you using that). For example, for 9.99 a year, you can use Clara's mail and
    news (text only) account which will allow you to send on port 2525 via their
    outgoing mail server with any domain name(s) you need to use. Using them is
    likely to be a lot less hassle than organising the transfer of your hosting,
    and using BT for handling your domain, when all you might need is a way that
    allows you to avoid the restrictions imposed by your (awkward) ISP.

    See <http://www.clara.net/btbroadband/> for Clara's offering. Others exist
    from other ISPs and dedicated mail services such as Fastmail.fm, Runbox.com,
    and Mailsnare.net. I know the first two allow for outgoing mail, and for no
    extra fees, Runbox.com allows for incoming mail for your domain, if you need
    an extra MX entry (as a 'catch all' in case your main mail servers cannot be
    reached for some reason). Peter M.
     
    Peter M, Nov 28, 2005
    #14
  15. Steve

    Ian Cummings Guest

    To clarify (it's also on the web page mentioned elsewhere in this
    thread) you don't have to register the domain with them in the normal
    context od registering a domain. Registering a domain, in this
    situation, simply means telling them that you want to use a particular
    domain in your outgoing email (quite why I've no idea, but that's
    another story)
    Again, there's no need to transfer the domain and/or hosting, nor is
    there a requirement to have BT handle the domain.

    It's just a 'phone call...

    regards,
     
    Ian Cummings, Dec 1, 2005
    #15
  16. Steve

    AnthonyL Guest

    Wasn't it about reducing spam from their servers by stopping people
    using false addresses?

    A while since I was on any BT ADSL scheme but IIRC they got themselves
    in a muddle with blocking SMTP based on IP (too many BT / BTO
    products) and it caused a lot of issues so they relaxed that but then
    required a valid BT/BTCONNECT/BTOPENWORLD address which of course was
    even worse so then they went to allowing any address to be used
    providing you told them in advance.
     
    AnthonyL, Dec 2, 2005
    #16
  17. Steve

    Ian Cummings Guest

    Until recently it was always like that on the BTI/BTO/BTY products. Not
    sure about the BTConnect/BTBusiness ones though.
    That has never been the case with BTInternet/BTOpenworld/BTYahoo

    The BTConnect/BTBusines (or whatever they're called) products have
    always been like that, except perhaps a very long time ago.
    No. (It's all detailed at the web page given elsewhere in this thread)

    For the BTI/BTO/BTY products they've never cared what address you use.
     
    Ian Cummings, Dec 2, 2005
    #17
  18. Steve

    AnthonyL Guest

    True but it was the other way round. At one stage you could use the
    BTClick SMTP when connected via one of the above and that was I recall
    part of the problem.
     
    AnthonyL, Dec 3, 2005
    #18
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