How do you like these apples!?

Discussion in 'Broadband' started by perrin.reggie, Jun 6, 2006.

  1. Placed an order for BB with Zen last weekend. BT line was installed the
    Thursday before.
    Get an email from Zen saying they cannot proceed with my order as there
    is an imcompatible product on the line. I ring BT. BT tell me that they
    cannot provide BB on my line because we are signed up to their "Light
    User" tarrif! Have had to switch to BT Option 1 (more money to BT) just
    to get BB...
     
    perrin.reggie, Jun 6, 2006
    #1
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  2. perrin.reggie

    The Simpsons Guest


    Don`t know about apples but it seems you want to keep your cake and eat it.
     
    The Simpsons, Jun 6, 2006
    #2
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  3. The light user tariff is specifically excludes BB on it because it is
    intended to be for those on very low incomes.

    Peter Crosland
     
    Peter Crosland, Jun 6, 2006
    #3
  4. perrin.reggie

    Bob Eager Guest

    That's the rules. LU is meant for those on low incomes who don't use the
    phoen much but need it for emergencies. If you have ADSL, you are
    unlikely to come into that category. So LU isn't allowed if you have
    ADSL on the ine.


    http://www.serviceview.bt.com/list/current/docs/Cust_Opts_Res.boo/32262.
    htm

    (Why are you on LU anyway?)
     
    Bob Eager, Jun 6, 2006
    #4
  5. perrin.reggie

    kim Guest

    Yes but you now get off-peak calls for 5p an hour :eek:)

    (kim)
     
    kim, Jun 6, 2006
    #5
  6. No. I just resent having to more pay money to BT...
     
    perrin.reggie, Jun 6, 2006
    #6
  7. Aaah. The small mercies viewpoint :)
     
    perrin.reggie, Jun 6, 2006
    #7
  8. perrin.reggie

    Peter Guest

    Surely the Light User tariff is exactly what it says, light user of
    the phone, low volume of outgoing calls - I think BT would have
    something of a problem restricting the tariff to those people on "low"
    incomes - whatever that may be - is that a low gross income, a low
    nett income or a low disposable income?
     
    Peter, Jun 6, 2006
    #8
  9. perrin.reggie

    Bob Eager Guest

    No, it's restricted to use just as the sole phone provision. Their rules
    (already posted as a URL) state that you can't do anything else on the
    line if you have LUS. They don't need to assess your income.

    Perfectly fair; LUS is *subsidised* by BT; the income may not cover the
    cost of line provision. You can hardly expect BT to give you money,
    effectively, and then use another provider, or even ADSL.

    Face it, you've got away with it in the past, but the game is up.
     
    Bob Eager, Jun 6, 2006
    #9
  10. perrin.reggie

    NoNeedToKnow Guest

    Shame. If you had posted here before hand, I'd have said that you could
    probably try any dial-up ISP which uses an 080x number without problems,
    but if you want ADSL, it's time to pay full line rental for it. Tough.
     
    NoNeedToKnow, Jun 6, 2006
    #10
  11. perrin.reggie

    kráftéé Guest

    Why, the Light user scheme is to help people who haven't got a lot of
    money & don't use their telephones a lot, part of the rules of the
    scheme says that you can't have broadband on such a line. Yes
    somepeople get away with it for a time but inevertably they do get
    caught out one way or another.

    So basicaly you wanted to break the rules & get away with it, won't
    happen. You are just trying to abuse the system.

    If you don't want to pay any money to BT sign up to one of the growing
    band of LLU operators, or are the costs to high for you?
     
    kráftéé, Jun 6, 2006
    #11
  12. Placed an order for BB with Zen last weekend. BT line was installed
    Yes but the rules for the tariff specifically say that you cannot have
    broadband and the low user tariff. The reason is to stop people who can well
    afford broadband using a subsidised line rental.

    Peter Crosland
     
    Peter Crosland, Jun 6, 2006
    #12
  13. perrin.reggie

    anon Guest

    Yourself and Peter Crosland have both suggested "income" as the
    criteria. It is likely to be a factor for many LUS users, but isn't
    one of the requirements (your web link shows the criteria in detail).

    In theory, a reclusive millionaire, who communicates mostly by letter,
    is equally eligible as a retiree, of limited means.

    Anyone could be, if they meet the criteria. Sometime in the past,
    BT foolishly recommended it (x), and then took action against those
    customers when the use of "indirect access" services was found (was
    highlighted on BBC Watchdog, as there was a BT-placed bar on using
    any access codes or dialling anyone other than the BT operator, with
    a delay of about a week before the blocks were withdrawn, making it
    hard for the affected customers: they were unable to dial anyone!)

    The OP may have been a light user for a while and been switched to
    LUS by BT (probably with some notification of it being possible).


    (x) it may have been flagged up when 3 quarterly bills had shown very
    light use - back to the link you posted, and you'll see it is shown
    as a way to be considered eligible for LUS.
     
    anon, Jun 6, 2006
    #13
  14. perrin.reggie

    anon Guest

    Which doesn't counter the comment by Peter, who is correct anyway.

    I asked Oftel about this years ago and it is as the name LUS describes,
    for those who are "light" telecomms users. While it is predominantly a
    group of those with more years behind them than in future, and income or
    savings might be meagre, anyone could be eligible, and I know someone
    who is simply a light user, on LUS. He has car, comfortable home with
    DVD, Freeview, etc, etc, well-paid job, and family (whom I assume ring
    him more often than the other way - they to ask questions about their
    PC problems, so no need for him to ring them!)
     
    anon, Jun 6, 2006
    #14
  15. perrin.reggie

    anon Guest

    non sequitur

    Your response is fine for the OP, but not about Peter's comment re the
    eligibility requirements, check the link Bob Eager posted.
     
    anon, Jun 6, 2006
    #15
  16. perrin.reggie

    anon Guest

    If it hadn't been for you mentioned Zen I'd have called you a cheapskate
    but you've clearly a rather selfish attitude concerning taking advantage
    of a low cost for the line rental, and it is quite surprising you will
    be "paying through the nose" for your service from Zen, at least for
    a month or so, until you come on here moaning that the service is
    not all it's cracked up to be! (Seen that comment before around
    Christmas, I think, but couldn't have been you, could it!)
     
    anon, Jun 6, 2006
    #16
  17. perrin.reggie

    Bob Eager Guest

    (that would be 'criterion', being singular).

    No, not the criterion, but the given reason.
    Absolitely. It's *designed* for that...BT aren't going to get into means
    testing.
    Indeed. Unlikely, but perfectly possible. The income thing was
    apparently the aim, that's all.
     
    Bob Eager, Jun 6, 2006
    #17
  18. perrin.reggie

    Jono Guest

    The reason it's excluded is not for the reason you state - BT don't like
    offering the LUS
    - if they can exclude any category of user, they will. Someone with ADSL is
    fair game
    to be included on the list of exclusions, along with those with more than
    one line, those
    with mobiles, etc.

    Surprising they don't police it very well - I had, at one time, two lines on
    LUS -
    both at the same address...both with BT.
     
    Jono, Jun 6, 2006
    #18
  19. AIUI, InContact+ and Pay&Call are designed for customers who have
    problems paying the BT bill ("low income"). LUS is just if you don't use
    the phone a lot :).

    IC+ (£9.95/qtr line rental?) and LUS are both part of the USO (is
    Pay&Call?), and BT is trying to get Ofcom to let them replace the two
    tariffs with some other (more expensive!) one; they've got a
    consultancy/review document of the USO on their website somewhere, which
    goes through the details.

    People trying to get BB on IC+ lines are even funnier than those trying
    to get it on LUS, IMO...

    xF,

    ....Nick
     
    Nicholas Thomas, Jun 7, 2006
    #19
  20. No. Again... It's not a question of me kowingly breaking the rules.
    I "inherited" the Light User tariff when my partner and I moved back
    home after my Dad died, the same LU scheme that BT happily let me place
    a BB order on whilst I lived there. On moving out we informed BT that
    we were moving and would like to start service with them at our new
    flat so the LU scheme followed us.

    Until I posted here I was unaware that the LU scheme was just for those
    on low incomes. My Mother and Father were pensioners and I guess took
    this tariff to suit their needs. As I have said we are now on Option 1
    so where is the "abuse" exactly??

    As for LLU...as soon as firms like Bulldog and etc get their respective
    acts together I will stick with Zen BB.

    Are you obsessed with how much money I have or haven't got or summut?
     
    perrin.reggie, Jun 7, 2006
    #20
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