Help please - intermittent frequent loss of bband and voice

Discussion in 'Broadband' started by Paul Reeve, Dec 9, 2003.

  1. Paul Reeve

    Paul Reeve Guest

    As in the title: Over the last three or four days I have been suffering
    intermittent loss of either ADSL (plusnet), voice calls or both. The voice
    calls end up with the message about the number you have called not being
    recognised. ADSL will stay up for anything between 15 seconds and a couple
    of hours or not connect at all.
    Anyone any ideas - is it likely a line problem or is it likely to be a duff
    filter - or something else?. Constant resetting of the router (I have 2 x
    PCs networked) doesnt usually do anything. I have had very little trouble
    for about 15 months.
    Thanks in advance
     
    Paul Reeve, Dec 9, 2003
    #1
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  2. Paul Reeve

    Sunil Sood Guest

    If your voice calls are being affected (as well as ADSL) try reporting it to
    BT on 151 or online via http://www.btwebworld.com/athome/repair/fpr/

    I don't think its likely to be your filter in that case - though you could
    always try unplugging all your ADSL equipment (+filters) and seeing if the
    problem still occurs

    Otherwise its an ADSL fault and you would have to report it to your ISP and
    let them contact BT for you.

    Regards
    Sunil
     
    Sunil Sood, Dec 9, 2003
    #2
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