[QUOTE="Jim"] I thought the Open Reach installer/engineer would only connect the BT modem, check that it worked using some test equipment then make a quick getaway.[/QUOTE] The chap who installed my FTTC at home this week didn't seem to have any kit to connect to the line other than a tone generator and linesman's handset. Apparently he wasn't expecting to provide me a modem, when I said I'd need one he shuffled off to his van and after *much* rummaging found an un-boxed one, PSU was covered in mud and I had to shake bits of glass and offcuts of wire out of the vents in the case! He couldn't get any Vodafone signal on his tablet (which had a smashed screen) so couldn't get the results of the initial sync speed, nor could he book the job as finished. I could tell from decreased ping and increased upload speeds that it was connecting as VDSL, and I knew the download speed was unlikely to increase until the ISP end noticed the jump in line rate, but a "normal" customer might be left with an initial impression there had been little point upgrading to fibre. I don't expect much whenever a Quinn/Kelly engineer shows up, but it seemed a pretty low-class installation ... would have preferred wires-only.