FirstData/Datacom chip and pin terminal phone charges

Discussion in 'Broadband' started by Peter, Aug 21, 2015.

  1. Peter

    Peter Guest

    We have had these machines for years.

    They dial out to authorise the card, using what is obviously a
    built-in modem.

    Recently, we found some big charges on our phone bill. The number
    being dialed was 08717111224. Googling on it digs out loads of
    complaints about calls with that caller ID, but several pages on it
    turns out to be the number dialed by the Firstdata terminals. 0871 =
    10p/minute...

    It turns out they make 10p out of every single CC authorisation, but
    that is just a small part. The machine dials out once a month for
    "updates" and these calls can be up to 4 quid. I am looking at a 24
    minute call right now...

    After getting a run-around on no less than five 0871 numbers
    (switchboards with long menus and options, all rigged so the selected
    option cannot be entered until one has listened to the entire list) I
    got through to 08717110719 where they told me to, wait for it, plug an
    ethernet cable into the RJ45 connector on the back of it, change some
    config settings, unplug the phone cable and, guess what, ALL the
    charges disappear, AND you get a 10x faster CC authorisation!

    What year is this, and how long has the internet been around?

    I wonder how many people know about this... you can walk into a major
    High Street store and their chip and pin machine are also dialing out
    over the phone!
     
    Peter, Aug 21, 2015
    #1
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  2. Peter

    Graham. Guest

    This was discussed recently in uk.telecom. 23 July "Renumbering on
    LLU"
    You have just confirmed what I suspected was the case.
     
    Graham., Aug 21, 2015
    #2
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  3. Spent the last month reconfiguring quite a few chip and pin machines
    connected through ethernet. Had to ring the supplier's 0844 helpline
    number to get things sorted out, so much so that my mobile phone bill
    this month rocketed over £120, normally its £26.

    They still get ya ...
     
    Adrian Caspersz, Aug 23, 2015
    #3
  4. Peter

    Robert Guest

    I use the v useful free website saynoto0870.com which provides
    alternative geographic numbers for 0870 and 0844 0845 etc numbers, so
    users with an inclusive package can make a geographic call without
    charge. It is very rare for the site not to find a suitable number.
     
    Robert, Aug 25, 2015
    #4
  5. Peter

    Woody Guest

    I must be the unlucky one then! Their stock on 0844 and especially
    0843 is very low although searching by user name often does work.

    On the other hand if you are on the BT Anytime package 0845 and 0870
    numbers (of which there should now be very few) are included although
    most have been migrated to 0345 and 0370 respectively.
     
    Woody, Aug 25, 2015
    #5
  6. I have one of those with them too.
    Part of the PCI compliance used to insist the communication was over
    telephone comms and not over ethernet. I have the original ethernet
    cable plugged in but it still uses POTS for all comms.
    Don't suppose you can remember what menu/settings need to edited to make
    this change? Sometimes our terminal will take several attempts and what
    seems like many minutes to get a response and authorisation.
    Don't know what number ours dials, I thought it was only a couple of
    pence per call though.

    Just found the following which might help me re-configure for SSL
    https://www.firstdata.com/demos/terminal_demos/HypercomT4220_Demo.html

    :)
     
    www.GymRatZ.co.uk, Aug 26, 2015
    #6
  7. Update:
    I played with the settings and set up everything correctly.
    Terminal pulled IP address from LAN and looked like all was in order BUT
    kept getting *Line Busy* which I presumed was down to terminal trying to
    dial out by phone even though it was set to ethernet in config.

    Finally succumbed to having to call the extortion line and sit in a
    queue for ages. Then have the tech. chap check everything I'd done.

    After repeated attempts to download an update over IP address and
    getting *Line Busy* when trying to run totals, eventually for no
    apparent reason the update stated downloading.

    Still getting *Line Busy* after update so downloaded update once again
    (which was much quicker) and eventually the thing started connecting
    over IP and running off totals instantly.

    So... If anyone else is like me it's worth going through config.
    yourself, leave host and Host name, IP address and port as default and
    hit the download update a few times. I was 99% there without calling
    tech line.

    Apparently our terminal hadn't done an auto-update in over 5 years.

    Just got to wait until tomorrow now to see how much quicker it is.

    Thanks to OP for prompting me to give it another go.
    :)
     
    www.GymRatZ.co.uk, Aug 26, 2015
    #7
  8. Peter

    Peter Guest

    FWIW, we had to configure a specific IP in ours. The helpdesk gave it
    to us.
     
    Peter, Aug 27, 2015
    #8
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